Customer Ratings & Reviews

The geek squad was great. Our guy was knowledgeable and very helpful and honest. Would definitely recommend them to all.

The squad came out to fix our orbi bridge set up. Easy to work with

I was thoroughly impressed with the rep from the Geek Squad. He was within the time window and let me know where he was so I could estimate arrival. Very knowledgeable about the Eero system. He had us up and running in 30 minutes. Made solid recommendations on placing the remotes and made certain all connections were made (TV, laptops, iPads, printers, desktop, and HVAC controller).

Connected Wi-Fi plus connection printer and did great job

I purchased a brand new 55" Sony Bravia 4K TV with sound bar and surround sound bookcase back speakers. I moved into a new space so I wanted all three tv's mounted on the wall, without any wires showing. I decided to purchase the Total Whole Home Geek Squad Package and had the guys from Best Buy to set everything up. They were prompt and completely professional and they were done early. I definitely recommend this service to everyone.

The service I received to set up my system was the very best service that I have ever received from the Geek Squad.

Arrived on time. Carefully and thoroughly diagnosed the problem. Contacted Comcast on my behalf. Talked through the issue with Comcast so there was an understanding of the problem. Helped set up an appointment with Comcast. The problem was not one I had been able to identify and I would not have known how to work with Comcast. Everything was fixed promptly. The service cost well worth the investment.

Geek squad was polite and knowledgeable did a great job

The Tech who installed the system was very good. The process used by Best Buy, which included three visits to our home and multiple refusals to call us back was a disaster. I;m still waiting for someone at Best Buy with some degree of authority to pick up the phone and call, especially because in-home services and the West L.A. store won't return calls.

connected everything that I asked him to. Very professional.

The tech came out within his appointment time and was able to diagnose my problem and resolve it quickly.

BB came in and explained what the steps were and how the product works, it was done in no time. Easy as pie!

Pleasant, knowledgeable, prompt, thorough, also connected my phone while he was at it

Installed my eero Pro 6 wifi and new modem. Great service.

Gave us peace of mind that our wifi was adequate for cameras and other uses.

The two members of the Squad who worked in my house were EXCELLENT.

The service of the Geek Squad members continues to be top notch. This appointment was a 're-do' in a sense, since we stil had further home WiFi questions. The GSM that came out the final time did an exceptional job explaining everything in terms of how the Eero pods were doing their job and our WiFi connection was decent. I'd recommend this service to anyone with questions, big or small.

made sure all my devices where communicating with each other and made it so I did not have to change all my passwords.

They did an excellent work installation my wifi and router.

We purchased an Orbi wi-fi mesh network system several months ago. The instructions said to just plug it in. We couldn't understand why our systems were still slow and why we saw very little improvement. It wasn't till we had the Geek Squad take a look that we realized there was a whole lot more than just plugging it in. Why buy equipment without having it professionally installed. In order to receive the true benefit, it pays to have an expert look at it.