Customer Ratings & Reviews

Q from Geek Squad came out to house and set up a new router system fir me. He solved a few glitches I was having. Very knowledge, efficient, and personalable. Was very through in asking me questions to ensure completeness.

We recently installed a new tv, soundbar and Roku along with cable and dvd player. The two Geeks were so professional, knowledgeable and very attentive. They took their time, had all the necessary tools, even had a spare cable that I forgot to buy, cleaned up every speck of dust and hauled my old tv out of the house. I wouldn’t go anywhere else to purchase my electronics. Hands down, best service out there!

Technician was able to resolve my problem and made relevant suggestions for overall system performance.

Tech was very good. They said they had a better router and take back the one sent by Best Buy Tech. You still list the wrong one for review ARCHER. They installed an EERO-6. which was supposed to be registered. Someone dropped the ball. Then all my purchases, router , computer, one year Geek Squad + recent purchases were recorded in an OLD account and we had a mess getting it straightened out and listed in the new account. Except for the Eero-6. I have a code if I have to prove the Error. Does all that tell you anything and that you have work to do?? I will say the installers and the people at Heath Store are VERY nice

I can’t say enough good about James. When he first entered he had to inform us that the Google Nest system we purchased from Best Buy was not going to work with AT&T after we had just had the service put in the evening before per instructions of the salesman at time of purchase. My husband had just been released from the hospital and was looking forward to everything getting connected and was irate, frustrated, disappointed to say the least. James assured us he would take care of us and try to make it right somehow. He was HONEST with us (a rarity these days) which gained our trust after some discussion. We trusted Best Buy salesman if he had any doubts it would have been better to let us know and make sure his information was correct like also telling us the installer would connect all of our equipment, computers etc. James informed us that the paperwork didn’t reflect that as well. Maybe an honest mistake but extremely frustrating considering I changed cable companies to ensure the system and all our planning was going to pay off at salesman recommendation. James was most attentive listening to our needs both technical and emotional. He took his time and did what he could, making recommendations and offering his number in case we had any further questions that might have been missed. He is checking out our camera door bell before installing the wrong one, leading to a possible additional problem. Without him our attitude towards Best Buy would have been extremely tainted. We have dealt with Best Buy and geek squad for years. Over many years, all of our computers, printers etc have come from Best Buy. I hope it is recognized as a company to make sure to recognize valuable employees with values for both the company and the customer even if it means honesty over $. I can assure you though because of him more dollars will be spent overtime at Best Buy even Though a refund may be necessary this time. The happiness of a customer outweighs the sales goal of the month in the long run. Until next time. I appreciate your time and interest in our opinion.

We recently upgraded to new wi-fi equipment and Geek Squad set it up for us. They took the time to make sure that all of our wireless devices connected to the new system. Highly recommend this service.

William Huffer is the best Geek Squad guy we have ever had. He hooked up the new tv in no time at all and all the other pieces that needed to be replugged to it. Very courtious, honest answered all our questions. I will ask for him in the future with whatever needs to be done.

Great experience with Geek Squad. Would highly recommend them to anyone with need of installation issues. They know their stuff.

Great job good. Explained it self well. Did thing in a timely fashion.

The agents who installed and setup our Netgear Orbi router were first rate. They worked with us to setup equipment in the most efficient locations. After the installation the agents made sure we understood how to operate the system and how it worked. Before they left they asked if we needed anything else and since we were moving into a new home, the services that Best Buy could provide. First class service.

Bryan of Geek Squad set up my new modem/router very quickly, explained everything as he worked, went above and beyond with details, made sure all wireless systems worked, and even explained how to make accessing streaming services easier to access. Definitely will be using Geek Squad in the future.

The Geek Squad is very professional and friendly. They get everything set up very efficiently and they answer all your questions about how to use the devices. They are life savers!

The agent was knowledgeable and spent extra time sorting through issues with my ISP (Comcast). He also provided followup. The initial result was great. Unfortunately, Comcast tech support did not provide appropriate diagnostic support when subsequent hard wiring local issues created further problems. They (Comcast) caused further confusion by blaming the Geeksquad modem/wifi setup, rather than their hard wiring to the house. This led to dismantling of the setup and renting of their equipment prior to addressing the real technical issue.

The reason I buy from Best Buy is because of the tech support from the Geek Squad. Andrew really knew his stuff. The equipment that I bought is more sophisticated than some of my devices, so you might make a list of what's connected to your Wifi before you have it set up.

The Geek Squad reinstalled my Erro wifi extenders. I no longer have a problem with wifi dead spots in my house. They were very knowledgeable.

The Geek Squad team (Jeff & ?) were quick, professional and helpful in getting our new eero wifi set up AND jumped in to add support to get my dual monitors to work properly - and that came up while they were there and they were great in resolving it in just minutes! Thanks!

I could not have been happier with the members of the Geek Squad who came to my house! They were both professional, knowledgeable and polite. I will absolutely call them again.

The techs had a terrible time setting up my new printer. I asked that they be sure the scan feature was set up, if necessary, and be sure it is working properly. When I went to scan a document it would not scan. I called phone support and spent well over 1/2 hour trying to get the scan feature working -we were successful—

The service was excellent, he was on time, the representative was knowledgeable, professional and friendly. He checked to make sure everything was hooked up correctly and showed me all the in’s and out’s of the product. He was fast and very clean.

The technician arrived on time and had a great knowledge of the product and was able to listen to me describe the problems with my old router, and the installation and set up went smoothly.