Customer Ratings & Reviews

They took the time to setup and teach how to use the best way

The agents improved our internet access so that it is available throughout the house.

Found trouble with printer and wifi and got it fixed.

bought wifi at bestbuy.com. Then set install with Geek squad. Great service.

The squad worked on the issue for a bit, worked out the issues and still running smooth!!

Geek squad was very professional and set up everything in a timely fashion

They set up my WiFi dvr and even showed us other things while here. Great job!!!!!

Excellent service. We had trouble with the Netflix connection to our TV in one room but no problem in another. The Tech quickly discovered an internet "dead spot" (my words) in the first room and an easy work-around by simply placing the Roko on an extension cord!

I love Geek Squad!! They're always so awesome and never make me feel old and dumb, lol!!! I am so not electronic savvy, so I'm always amazed at how quickly and efficiently they work. We had Nathan Urias for our appointment and I will definitely ask for him again!!!!

I was un sure how to hook up a couple of items.Person took care of it quickly.

He made sure that he had fixed all issues where fixed and it was working

Great service very knowledgeable he did the set up, cleaned up and was out of here in no time great tech.

The two installers were very professional in getting the TV up and working. However they set up the TV (which is somewhat complicated) too quickly. After they left and a few days later I tried to change a few things and messed up the setting. The documentation is very poor so it took me the better part of a day getting it back to normal. My recommendation is to spend a little time showing how to do the various setups on these "smart" tv's since they are smarter then me.

Agents installed all components for home network quickly and cleanly. Following installation of components they walked me through the setup and use of my new system. Even assisted in communicating with my ISP in activating new modem! Would highly recommend for anyone. They have the tools and knowledge to ensure your network is setup proper to maximize performance.

The agent hooked up my WiFi and connected my laptop and TV

Purchased 3 unit eero mesh wifi extender system; had Geek Squad deliver and install. Although the setup was relatively simple I did not want to bother with it. The Geek Squad technician arrived on time, downloaded the app on my tablet, set the 3 eero units up, determined optimal placement thenen checked signal strength throughout the house. The setup cost $60 and took about 75 minutes. This was money well spent.

Geek squad has been outstanding for their Service and installation work..

The diagnosed the issues..maximized my reach and now I get consistent over 100mbs.....love it

It took three visits to state and get my needs met. I originally asked to have the smart TV and all my devices connected to the Netgear modem I bought. When the technician arrived, I specified that I wanted to be able easily to switch from TV to my DVD/VCR player. Only after the "geek" left did I realize that player wasn't connected at all. Best Buy indicated that I should have asked for a "Home Theater" tech. They sent one out. He informed me that I needed the pigtail wiring that came with the TV. Because I had moved in the last few weeks, no such pigtail was available--lost or never in the box. So I ordered the correct pigtail. I called Best Buy, and they sent out the third "geek" to correctly set up the "home theater" system. I have to give Best Buy 5 stars for servicing the setup. Now it works wonderfully well!

Could not have set up by myself. The tech had difficulty at the end. After a couple of calls, I had to go to my internet provider in order to get problem solved. Fantastic service from geek squad tech.