Customer Ratings & Reviews
- Model:
- MN10CESBB
- SKU:
- 8558196
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the 450 Sq. Ft. Portable Air Conditioner's cooling power and its ability to cool their entire apartment quickly. They also appreciate its easy setup and portability. However, some customers find the noise level to be a bit loud on the high setting. Additionally, it requires a window to be open in order to use it, which may not be ideal for all users.
This summary was generated by AI based on customer reviews.
Only in emergencies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t cool anything unless you were standing directly in front of the vent. Doesn’t cool areas adequately. Would not recommend. I returned it after a week.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hello, we're sorry to hear about this. We take your experience with our Honeywell Portable Air Conditioner very seriously. We're glad to hear that you returned your defective unit to the BestBuy store that you purchased it at. We'd love to recommend a newer Portable AC that'll work great for your needs. Please give us call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] and reference code number BBA1206 so we can assist.
Honeywell portable A/C unit 450 sq. ft.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was terrible. It never dropped below 78 degrees. Had to return it to the store for a credit.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this, and we wish you would have got in touch with us before returning this
unit ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0711. Our customer support team will be able to suggest another unit to meet your requirements. Thank You !
Doesn’t cool enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.100 outside = 90 inside 90 outside = 85 inside 80 outside = 70 inside That’s the best it will do. You’re welcome
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear about experience with this unit. This is not what you should expect from our portable air conditioners. The cooling efficiencies of these units depend upon environmental factors, and there are ways to increase them.
But sometimes, these units can get damaged during transit. Please do give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected], with the reference code number BBA0612. We look forward to making this right for you. Thank you.
Use something else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it covers 450 sq ft. Had it in a small 300 sq ft room it didnt even drop to 75 degrees.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0717. We look forward to making this right for you. Thank You !
Shipping without exhaust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t understand how come the AC arrived without exhaust pipe. So cannot use it at all.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. Our customer support team will be able to help troubleshoot this for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0918. We look forward to making this right for you. Thank You !
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible item. Keeps shutting down. Temp in the room stays at 85-88 degrees. Can I return this? I tossed the box.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .This is not what you'd expect from this Portable Air Conditioner. Since you bought this unit new, you have a 1 year warranty and you should reach out to Best Buy or us as soon as possible so we can assist with the replacement. Give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected]. Thank you.
Better off getting a window unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Ran it for 48hrs straight in a 250sq ft room and it couldn’t get the tempature below 75 degrees
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi Kevin, We appreciate hearing about your experience. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at [email protected] so we can can help provide a solution for your room conditions. If you purchased this unit new you have a 1-year warranty, and we look forward to making this right for you.
Doesn’t cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ac doesn’t cool the house down it will keep it fresh but not cold enough
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0815. We look forward to making this right for you. Thank You !
Item stopped working after two weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not performed. Heated the room rather than cooling it.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi, This is not what you should expect from this Portable Air Conditioner and we take your experience very seriously. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at [email protected] so we can help provide a solution for your room conditions. Thank you.
Broke down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down within a year. Had to pay more for the replacement that I though was covered
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Apologies. This is not what you should expect from our Honeywell Portable Air Conditioners. At your convenience, please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek. com with the reference code number BBA0903. Our team would love to look more into this and make this right for you. Thank You !
Not Cold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 300 Sq foot room but the a/c will not go below 77 degrees. Outside temp was at 95 degrees.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi, We're sorry to hear about your experience with this Portable Air Conditioner. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at [email protected] so we can help provide a solution for your room conditions. If you purchased this unit new you have a 1-year warranty, and we look forward to making this right for you.
leaked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked and did not cool off my area very well. I would not recommend
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. You have omitted replacing the drain plug after draining water from the unit, and that may explain why the unit leaked water. Our customer support team will be able to look into your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0822. We look forward to making this right for you. Thank You !
- Cons mentioned:Noise level
Stands well above other Portable ACs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 years we have owned 5 different brands of portable ACs. 3 are currently being used and 2 have met their maker. We currently have a DeLonghi in our daughter's room that does a good job. The main benefit of this unit is that the cycling on/off is not so jarring it can wake her up. In our main room we have a Royal Sovereign which is loud and clunky but does a decent job of cooling. A portable AC rated at 10,000 BTUs is good for a medium sized room in a not very hot climate. We live on the coast in Los Angeles and this one does very well in a 12x15 room. We just had a heat wave where the outside temp got up to 85 and the humidity was around 70%. This unit took a while to cool down the room in the evening but not that much longer than our previous, 12,000 BTU unit. Another thing this was a good test of is how well it evaporates moisture. Too many units need to have the drip tray emptied after only a few hours of running in moderate humidity. We have not had to empty this one after almost 3 weeks and close to 100 hours of running. Pros- 1-Nice control panel that lights up to touch and shuts back off after a few seconds. 2-A beep that is loud enough to hear but not so loud that it wakes up my wife if I need to change a setting when she's asleep 3-Cools very well for its rated BTUs 4-Decent looking and not too heavy 5-Came with everything needed for set up Cons- 1- Display is a little too bright when it's on. It seems blinding in a dark room. But it does shut back off after a few seconds so it's not horrible. 2- It's just a little too jarring when the compressor turns on and off. Part of this is that the compressor and exhaust fan start and stop at the same exact time. Our DeLonghi and our old Everstar both offset these 2 so there isn't as much of a sudden jolt on or off. Having said that, it is no where near as jarring as the Royal Sovereign in our main room. Overall, I really have to sing the praises of this unit. It does a good job of cooling without making too much noise or taking up too much room. I've had units that had to have a permanent drain hose, some that are way too loud to use in a bedroom but this seems like a very well engineered and built unit. I am hoping to have this one for a long time.
I would recommend this to a friend Leaking water on the floor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking condensation water on my carpet and wood sub flooring. Had to return it.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We're very sorry to hear about your experience with this Portable Air Conditioner, Carey. Sometimes these units can get damaged during transit, and even though you were able to return the unit, we'd love to hear more about your experience and invite you to reach out directly at [email protected]. We'd be happy to recommend an alternative cooling device if you're still interested. Thank you.
- Pros mentioned:Ease of use, Size
Ac recommendation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Not noisy and is easy to set up. Perfect for a bedroom.
I would recommend this to a friend Not a great ac unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just save your money and get a regular window unit. This thing is trash.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We're sorry to hear about your experience with our Honeywell Portable Air Conditioner. Our Portable Acs are covered by a one year warranty so you might be eligible for an exchange/warranty replacement if the unit was purchased new. Please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com and reference code number BBA1129. We look forward to making this right for you.
Not worth money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit and returned the same day due to water leaks.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Apologies about your experience with this Portable Air Conditioner. Unfortunately, these units can get damaged during transit and we're sorry to hear that the unit leaked while in operation. If you have any questions about our products in the future do not hesitate to give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] so we can help. Thank you.
Not cooling enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not cooling enough not recommend to buy this product
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi, we are sorry to hear about your experience with this unit. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of our Portable A/Cs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at usinfo@jmatek.com. We look forward to making this right for you. Thank You !
- Pros mentioned:Cooling
Plug and go!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I ever bought. Worth the investment, definitely cools the room and perfect for any window. Doesn’t require a handy person, just take out of the box, set up the hose out to the window and plug it in!!!!
I would recommend this to a friend - Cons mentioned:Hose length
Fair to average - with caveats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our central A/C system broke down at the beginning of the hottest weekend of the year; it was in the area of 115+ outside. Not good. Our ranch style house was built in 1957 and insulation didn’t seem to have been a priority with the developer as our place seems to be essentially devoid of any. It quickly became over 95 degrees in my living room. I needed a portable A/C unit quick to at least make the bedroom tolerable until the central system could be fixed. After a quick look on the Best Buy website, I decided a 14,000 BTU model would do the trick in the short term but when I arrived at BB the only unit still available was this one at only 10,000 BTU. I could order one of the more powerful units, but then I’d have to wait several business days for delivery. Still, I was hoping this could at least make the 10’ x 12’ bedroom endurable. Before I proceed, I really must warn you. The manufacturers of these type of units all stress portability. Sure. Be advised that this is extremely subjective and qualified! Technically, yes, it’s indeed portable. But so is your washing machine if it has casters. And so is a piano. Out of the box, the actual unit itself seemed decent enough, but unfortunately two major shortcomings were immediately obvious. 1) the duct hose supplied is about 4 feet long when extended, which is far too short for flexibility (no pun intended) of location. 2) the power cord is, likewise, far too short. If you are not fortunate enough to have a window that isn’t too high from the floor AND has a power outlet in its very immediate vicinity, you are going to be right out of luck (actually, SOL). If you’re thinking, “No problem, I’ll get a longer length of duct hose and just use an extension cord” then you’d be wrong. The manual very specifically states that using another duct hose and/or a longer length of hose will end up causing a malfunction. It also states very plainly to NOT use an extension cord. I was lucky and the window/power outlet arrangement I had to deal with was just barely within the dimension parameters to allow the unit to be connected. I had to rest the unit on a small table to make this arrangement work and had to place a towel on the table so the casters wouldn’t allow the unit to simply roll off at the slightest provocation. I suppose I could’ve upended the unit and removed the casters, but I wasn’t inclined to do that. After fiddling with the supplied window kit, I had the ducting hose set up and faced the moment of truth. I turned it on and enjoyed a nice blast of cold air. Success! The temperature window displayed ’99.’ Could that be right? Maybe… it was awfully hot in that room. As the display only utilized two digits, it may well have been hotter. Yikes! I figured, “Oh well, in an hour or two at most it ought to be more bearable.” After twelve hours – yes, that’s not a typo – it had cooled down overnight to a mere 83. Did I mention I also had the room’s 52” ceiling fan going at its fastest speed and two stand-alone fans belting away? In conclusion, I would have to say that this machine is a step up from just opening the fridge door and sticking your head in, but not by much. If you have a very small room and aren’t dealing with such extreme temperatures, you may find this adequate. I will be returning this and exchanging it for a more powerful unit once they are in stock.
No, I would not recommend this to a friend