Customer Ratings & Reviews
- Model:
- HL12CESWG
- SKU:
- 5077646
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the 550 Sq. Ft. Portable Air Conditioner's cooling capabilities, with many stating that it works exceptionally well in cooling individual rooms. The air conditioner is also praised for its quiet operation, with customers appreciating the low noise level. However, some customers express concerns about the product's price, considering it to be expensive. Additionally, a few customers mention that the air conditioner is quite heavy and difficult to move.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Good air conditioner but......
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air conditioner works great, but the hose in the holder doesn’t like to stay put.
No, I would not recommend this to a friend Easy to install, cools quickly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ease of installation, cools okay but somewhat challenging to empty water from dehumidifier without making a mess...
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again!
Portable ac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Portable Reliable And strong. This little guy is perfect for storage when it’s not needed
I would recommend this to a friendportable air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far ,so good. love the look of this as opposed to the window type. will update after we use a few times.
I would recommend this to a friendThe AC is an adequate fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for use while central air being replaced. Provides minimal cooling to family room.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi, Thanks for sharing your thoughts with us. If you have any questions about this unit please do not hesitate to give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected]. We appreciate hearing about your experience.
- Pros mentioned:Size
Ready for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big unit. Hose was short, just reached, not a size you can get at home depot. Didn't get cold when turned on.
No, I would not recommend this to a friend Not as cold as expected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes the room cool but not cold. Too pricey for the job it makes. Its huge size doesn’t compare to its power.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear that the unit is working well to cool the space you need it to. Our portable air conditioners work best in well enclosed, insulated spaces. Though this unit can cool a space of 400-550 sq.ft, room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase their capacity. Please feel free to call us at 1-800-474-2147 (Monday - Friday between 8:30 am - 5:30 pm) or send us a note at [email protected] with the reference code number BBD1028. We would be happy to look into all your concerns and troubleshoot for you. Thank You !
worked real good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the third air conditioner I got from Best Buy. the first one my daughter has, the second had a problem and Best Buy was really good on just exchanging it for this one. I really like this one and it is working wonderfully
I would recommend this to a friend- Pros mentioned:Cooling
Does the job of cooling of 1 bedroom.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to cool off my bedroom. It Takes time to cool it off but it does the trick. Room size 12x12.
I would recommend this to a friend Easy to setup but cools moderately & is noisy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this free standing unit it to cool my bedroom because the central air doesn't have enough oomph. I didn't want to have a window installed unit. It was easy to setup. However it's setup to handle windows that open up and down not sliding to the side so the attachment to vent out the hot air is too short. It's too noisy for me to sleep through when running with the compressor. It cools moderately well but not great.
No, I would not recommend this to a friend- Pros mentioned:Cooling
Support is Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product performed well but returned because mobility was deterred because the window piece was either to large or to small for window. To use it had to be tap0ed on the window. This allowed for total inconvenience. Contacted support with them having a devil may care attitude. There was not another adapter for the window. I have standard size windows.. They hen suggested I take it to Home Depot to have them saw to correct dimensions. This is not proper since not purchased from Home Depot. Also, that eliminates the portability from room to room. When told about this and my concerns their reply was simply texting me a picture of what they use. A simple miter box and saw. I became so frustrated I simply returned to Best Buy. Support for this product is very POOR.
No, I would not recommend this to a friend Nice to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a space that is in need of air conditioner.
I would recommend this to a friendBrand response from JMATEK
Posted .Thanks for your review, Roby!
- Pros mentioned:Cooling
good design not best quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it looks great (a bit bulky though) and cools down the room but couldnt get room temperature to get much below 80. Additionally, window piece to which exhaustion hose is attached does not lock - had to use some tape to keep it closed
No, I would not recommend this to a friend Great AC
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was great for the summer heat. Slept like a baby and was worth buying. Only thing I didn't like was a little loud than other ACs, but I didn't mind since it kept me cool.
I would recommend this to a frienddecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it worked decent was not cold enough, returned it the process was easy and got a better ac
No, I would not recommend this to a friendGood choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I purchased this item to help my studio AC during the summer months. Good features; however already has some scuffs that I can't get rid of. My only issued was the delivery, because the box was delivered pretty much ripped and the AC was exposed.
I would recommend this to a friendBrand response from JMATEK
Posted .Hi, Thanks for your review! We're glad to hear this Portable Air Conditioner is working awesome for you. Unfortunately, these units can get damaged during transit. If you notice anything wrong with the unit give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] so we can help with a 1-year warranty replacement.
Cooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool a room over 700 sq is good small room
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review, Juan! This unit is rated to cool up to 450 square feet. If you'd like a recommendation on a Honeywell Portable Air Conditioner that can cool a bigger room, please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] so we can help. Thanks again!
Easy and does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a living room or bedroom Easy to assemble No dripping water issue Pricey but good quality
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again!
great dehumidifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well as dehumidifier, however poor design on draining water. Had to put it up on a table for the hose to drain.
I would recommend this to a friendFixed a problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got new windows in our house, and our window air cons did not fit, got this for our bedroom and then used it for a dehumidifier later. Worked great
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again!