Customer Ratings & Reviews
- Model:
- HL12CESWG
- SKU:
- 5077646
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the 550 Sq. Ft. Portable Air Conditioner's cooling capabilities, with many stating that it works exceptionally well in cooling individual rooms. The air conditioner is also praised for its quiet operation, with customers appreciating the low noise level. However, some customers express concerns about the product's price, considering it to be expensive. Additionally, a few customers mention that the air conditioner is quite heavy and difficult to move.
This summary was generated by AI based on customer reviews.
Did not cool well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a/c hoping that it would fulfill all the 5 star customer reviews, but it did not. I'm not sure how the 550 square foot area is measured from Honeywell's perspective, but I have a 96 square foot tiny home that it could not keep up with. After trying multiple different things - making sure the filter was clean, air flow wasn't blocked, water was emptied if it was too humid - nothing helped this unit properly cool. It was often set at 70 or 72, but could not get below 78 in the summer. After calling Honeywell customer service, I was told by the representative that, "a window unit would be more powerful that a portable unit so you should have done your research." I then called Best Buy's customer service and they said I was outside of the return window so they would not do anything about the unit not cooling how it was supposed to and I could take it up with the manufacturer. If you buy this a/c unit, I would HIGHLY recommend getting the extended warranty since Best Buy and Honeywell both do not cover things like the unit not functioning as it is marketed.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We’re sorry to hear about your experience with our Honeywell Portable Air Conditioner. The cooling efficiencies of these units are affected by environmental factors such as poor insulation, direct sunlight in the space you are trying to cool, heat producing appliances in the room, outdoor temperatures over 95﮿ or other factors that may affect the cooling efficiency might be open doors or windows, furniture or other objects blocking the vents, please check your exhaust hose should be as short as possible to ensure proper functioning, obstructed air intake area or exhaust, if the vents are dirty you can vacuum them lightly, clean the air filter every two weeks. If all these factors have been eliminated then please do call us at 1-800-474-2147 (Monday - Friday between 8:30 am - 5:30 pm) or send us a note at usinfo @ jmatek.com with the reference code number BBA0826. Our team would be able to troubleshoot it for you. Thank You!
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this delivered to my house on a Friday and set it up Saturday. Having a Honeywell portable A/C already in my house I was used to the parts and setup and how to run it. I set up the equipment, and today turned it on for 5 hours. It did absolutely nothing. The air blowing out on fan is the same temperature as the same on cool, no cool air at all. I rechecked everything andit is all hooked up correctly. It's like this piece has zero refrigerant in it to cool air. Now I have to pack it up and lug it to Best buy to return in it and hopefully get a replacement.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi, This is not what you should expect from this Portable Air Conditioner, and we are sorry to hear about your experience. Unfortunately, these units can get damaged during transit. If you purchased this unit new you have a 1-year warranty and should be able to get the unit replaced at Best Buy. If you have any questions, please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] so we can help. Thank you.
Don't Buy This Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit we bought did not cool area 300 sq. We live by the beach, temperatures only rises a few weeks out of the year and under 100 degrees Unit will not cool room under 80 degrees even when started in the cool morning. Unit puts out a horrible stink. Do not buy this unit
No, I would not recommend this to a friendNot cold enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not cold enough and having to poor water out was a hassle
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi Gigi, We're very sorry to hear about your experience with our Honeywell Portable Air Conditioner. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at [email protected] so we can help provide a solution for your room conditions. If you purchased this unit new you have a 1-year warranty, and you may be eligible for an exchange/warranty replacement. We look forward to hearing from you and making this right.
Disappointing - Cannot write more then 50character
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is missing some parts and has incorrect parts
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi Cory, This is not what you should expect from this Portable Air Conditioner. We recommend returning the unit to the Best Buy store that you purchased it from. If you have any questions for us please do not hesitate to give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected]. Thank you.