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Customer reviews

Rating 3.9 out of 5 stars with 294 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers regard the Journey Foldable Electric Scooter's battery life, operating range, and build quality as positive aspects, with many praising its ease of use and convenient features like cruise control and headlight. However, some users experienced issues with the tires, reporting flats, and others noted challenges with hill climbing and the motor's performance on inclines. The power button's durability was also a concern for a few customers. Overall, the scooter receives positive feedback for its usability and features, but some design and component durability issues were reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Quality, Speed

    Rated 4 out of 5 stars

    Way more fun then you think

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first scooter in 30 years. I’m a 40y/o dad and got this try and keep up with my daughter when she is wanting to use her scooter, skateboard, bike, running shoes or whatever. She’s 7 and I just can’t keep up with the fun stuff like I used to. After I bought this, I charged it up and took it for a test ride on my own and I can definitely say that within my first 5 seconds on it, I was definitely sold. It is so fun. It can keep up with my daughter just fine. At 15mph which a top speed for the Journey, the only thing we’ve tried that my daughter is faster than me is biking. She’s got a higher top speed, but can’t maintain it for long enough to completely lose sight of her. I’d thought 15mph was pretty lame, but on a scooter as an adult I have realized it’s pretty fast. I’ve crashed twice not paying attention and if I’m pretty sure adults shouldn’t be eating on scooters ever and if I had been going any faster then i’d have broke more than my pride. Neither crash so much as scratched my scooter. It’s extremely solid. Feels heavy duty and is definitely sized for an adult. The disc breaks and electronic brakes are very responsive. Everything about this performs as advertised except the distance and time you can travel per charge. It says 14 miles but that must be for my 7yr olds daughter that weighs 40 lbs. my fat butt is close to 200 lbs and lucky to get 5 miles, but it’s a really fun 5 miles. I ride this thing everyday now while my daughter travels on one of her things. The cruise control feature allows me to lock in at any speed she is traveling right down to 3mph which is what we did yesterday while she tried her first run at roller skates. I enjoy riding this thing so much that I ride it without her too. I’ve gone on nice bike trails by myself and it’s so nice to just cruise so smoothly, passing bikers here and there, and enjoy a ride. It’s virtually silent which is very peaceful and doesn’t make you stand out. I even run nearby errands on it when I don’t need to. Just rolling around like a creep with a beard on a scooter. Can’t help almost feeling like a hipster. My gf makes fun of me but it’s enough fun to not care. I highly recommend this thing. I’m 6 weeks in now and feel confident that I’ll continue to enjoy it. Word

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Great first scooter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this scooter and boy I'm so happy, I'm 195 lbs and I can get 8 or 9 miles on a full charge depending on the road, smooth ride, very easy to ride, I go to work on it, I Take it Whith me every where I go, not the best but great for the price

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Speed

    Rated 5 out of 5 stars

    Impressed with this Scooter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hover-1 Journey Scooter was even better than I thought it would be. It has a solid build and is very well made. I was greatly surprised to see it has a headlight and a couple of speeds. I'm pleased that the tires are substantial which makes me feel safer when using it, and it folds down nicely for storage. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Quality

    Rated 5 out of 5 stars

    Scooter

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my 10 year old as a Christmas present. Handles well, user friendly, and the ride is very smooth. The battery life is pretty good. We haven’t had any problems with it. I actually ride it more than him! The price was a little higher than other places but we didn’t see that until after we purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Fun little scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our daughters 10th birthday and she absolutely loves it. Super easy to assemble. Our review is based on a little girl zipping up and down the street with this and not someone commuting a few miles to work with it. I have no idea how long a charge lasts because she plugs it in the minute the built in charge display drops one bar. It's well built and pretty stable but it can still be dangerous. She's wiped out twice hitting uneven pavement. What doesn't kill you makes you stronger - and smarter.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Newride

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it the best ever. Easy to take a ride smooth .... not too heavy happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Quality
    Cons mentioned:
    Tire

    Rated 2 out of 5 stars

    Id look elsewhere

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got this scooter about 2 months ago. Dont get me wrong, it gets the job done and if you find it on sale, dont be afraid to pull the trigger. There are a few major issues ive had with it though. 1. No accessories/Bad website. The website doesnt even list the scooter for sale and theres no way to find accessories for it on the site. 2. bad battery The battery is not the best. Once it gets to 60 percent, you are stuck going slower with slower pickup. Usually around 9-10 mph as opposed to 15 when its full charged. 3. the tires So my tire had a leak within a month. It was a leak at the stem with no puncture or anything. So some things i loved were the size, the locking clip, and the build quality. Imo though, you may want to pick one of the others

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quality, Speed

    Rated 5 out of 5 stars

    Awesome fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and son. They love it. It's fast and quality made.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is very fun. Battery last a long time and the scooter seems to be very high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Quality

    Rated 5 out of 5 stars

    Great scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son's bday. He loves it. Battery seems to last a long time. Sturdy build. Nice product

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Speed

    Rated 5 out of 5 stars

    SCOOTER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS VERY GOOD SCOOTER GOOD QUALITY AND SUPER FAST I LOVE IT. DEFINITIVELY BUYING ONE MORE FOR ME.

    I would recommend this to a friend
  • Pros mentioned:
    Operating range, Quality

    Rated 5 out of 5 stars

    Excellent range. Great value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range. Great value. Very good quality. Excellent build quality.

    I would recommend this to a friend
  • Pros mentioned:
    Operating range, Quality

    Rated 5 out of 5 stars

    Fantastic scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scooter performed better than expected. Great Value. Well-built.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Needs better battery life

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth ride, but Battery doesn’t last long and takes a while to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Quality

    Rated 5 out of 5 stars

    Nice scooter

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last pretty long on a full charge. Rides really smooth!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic ride. Very smooth. Good value. Just wish it went a little faster

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    ausome scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just like the commercial ones. rugged, well built, son loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it a year ago. Still using it. Great quality. Really practical.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    unbelievable good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unbelievable good quality unbelievable good quality

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    unbelievable good quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unbelievable good quality unbelievable good quality

    I would recommend this to a friend