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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 3.9 out of 5 stars with 294 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers regard the Journey Foldable Electric Scooter's battery life, operating range, and build quality as positive aspects, with many praising its ease of use and convenient features like cruise control and headlight. However, some users experienced issues with the tires, reporting flats, and others noted challenges with hill climbing and the motor's performance on inclines. The power button's durability was also a concern for a few customers. Overall, the scooter receives positive feedback for its usability and features, but some design and component durability issues were reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 294 reviews
  • Rated 4 out of 5 stars

    Scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids like the scooter so much I bought two of them

    I would recommend this to a friend
  • Cons mentioned:
    Tire

    Rated 1 out of 5 stars

    Tires are terrible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually have owned two of these. The first one the tire popped on the first day riding it along normal trails. Bestbuy was able to replace it no issue. The second one had a similar fate but a few weeks maybe a month later. The cruise controll if you set at 14 it slows to keep you at 11. When the second came in bolts were out of position and screws werent fitting where they should. Maybe I got unlucky and happened to receive two poor quality but overall not pleased.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fun scooter. I’m a first timer to these electric scooters so I went with something affordable. For $300 I felt like a kid again riding this around my neighborhood. It’s too bad I took a fall on it and broke it :(

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Kept turning off

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought it home and charged it. Used it for a few miles (rode it to my dads and back for dinner.) Charged it back up and tried to ride two days later. 30 feet down my driveway and it turned off. Would not turn back on. Put back on charger, light went green 5 minutes later because it was fully charged. It turned on and I tried to ride it. In under 10 minutes, it turned off 4 more times. It would come back on after a minute or two, but I'm not dealing with that from a $400 scooter. It went back to BB tonight. It was cool when it worked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for kids and adults

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 13 year old and it’s a prized possession, continuously used. It’s stable, easy to control and powerful enough to climb hills with brakes good enough to descend carefully. It strains on an incline with my 210lbs but for a teen it’s ideal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a scooter at a Best Buy near my location and within the first day. The battery would not start and would not hold a charge. They gave me another scooter and it had the same issue 20 days later. I wanted to get my money back but the store can only give me in-store credit and asked me to buy a different brand scooter. The manager refused to transfer my 2-year Geek Squad warranty to the third scooter. I felt very disrespected at the store Portland, Oregon Cascade Station

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good times

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great scooter, had it for over a year with no issues, except the battery life has dropped a noticeable amount. We did use the scooter all the time so the battery drop in performance was expected

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    fun way to commute

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a fun ride goes not too fast but wont go up hills .

    I would recommend this to a friend
    • Brand response from Hover-1 Team
      Posted .

      Hello, we are sorry to hear you are experiencing technical difficulties with your unit. Please reach out to our Hover-1 Support Team. We would be happy to help! You can contact us by emailing support@hover-1.com Thank You, -Sam hover1

  • Rated 2 out of 5 stars

    16 mile max is a streeeeeeetch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs out of battery life super quick. Mine only lasts around 3 miles when it is fully charged. It’s super fun but I wish a full battery would last around 16 miles as advertised. The max speed also varies and the coast feature can be a nuisance when it beeps and holds even when you are trying to avoid the coast feature altogether.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working day 1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my son, he is 22 and has been begging for one to ride in the neighborhood. He has autism and wanted something fun to do during the Corona isolation so this is great for him to get fresh air My son is 206 lbs he was not able to go to hills from day 1. This scooter sucks it was cutting off on its own for awhile when it wanted to. We charged all night. We charged 2nd day and unplugged just to see if it was a glitch and it had 2 bars left. Something is wrong with this. Won’t be getting the same I’ll look for a better brand. I don’t mind paying for quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first this was a great purchase. I got it on sale and the reviews were decent. Three months later and a total of 6 rides and the front wheel is loose and I can’t figure out how to repair or tighten. It actually caused an accident bc the wheel turned (while on a straight smooth path) and the rider fell at 10 mph. I reached out to customer service via email. The have NO phone or social media! Its been two weeks and no response after two emails. So disappointed and discouraged that they can do this. BTW the warranty is 90 days. What does that say about the confidence they have in their products???

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great means of transportation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice scooter. This is a very good way for my kid to meet with friends and have a good time. It is a very reliable form of transportation to short distance

    I would recommend this to a friend
  • Pros mentioned:
    Operating range

    Rated 2 out of 5 stars

    Best in the market

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Great. Best in the market I highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hover 1 = horror story

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. Where do I start? Expensive. Best Buy guy at pick up warned me it’ll break and good luck. Worked three days and died. Terrible / non existent customer care?..... Destroyed my daughters birthday!! And, the replacement I bought wouldn’t work out of the box so I have 2 that suck and I have to return. Third one should be free!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Electric Scooter

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lot of FUN!!!! Every time I use it, I enjoy it very MUCH. NOT super fast the max I have gone is 15 Miles per hour. I like it a lot

    I would recommend this to a friend
  • Cons mentioned:
    Tire

    Rated 1 out of 5 stars

    Electric scooter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this cheap scooter thinking it was going to work n on the 2nd day i already got a flat on my tire now i have to spend more money to fix it i dnt recommend anyone to get rhis its not worth the price 

    No, I would not recommend this to a friend
    • Brand response from Hover-1 Team
      Posted .

      Hello, we are sorry to hear you are experiencing technical difficulties with your unit. Please reach out to our Hover-1 Support Team. We would be happy to help! You can contact us by emailing support@hover-1.com Thank You, -Sam hover1

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great toy, my 7 year old love to ride it and so does my husband. So far is great. Easy set up. The only thing is really heavy other than that is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome scooters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 to go riding on the canal. Great power and stability. Cant go wrong with the price. Will carry a 200lb person with ease

    I would recommend this to a friend
  • Cons mentioned:
    Tire

    Rated 2 out of 5 stars

    Only to make short trips

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little better than the rally but blew a tire when I hit a bump

    I would recommend this to a friend
  • Cons mentioned:
    Tire

    Rated 1 out of 5 stars

    Not worth the money spent.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike's tires are the worst. I had replaced 3 times already and its difficult to do so. Please don't buy this item as the tires are very hard to replace and they are poor quality. I wish they had the tubeless or hard tires then it would have been better.

    No, I would not recommend this to a friend