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Customer Ratings & Reviews

Your price for this item is $620.99
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The comparable value price is $729.99

Customer reviews

Rating 4.6 out of 5 stars with 1085 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are positive about the ENVY Desktop's performance, ease of use, and ample storage, frequently praising its speed and the inclusion of both an SSD and a hard drive. Many appreciate the value for the price and the quiet operation. However, some customers expressed difficulty adapting to Windows 10, and a few found the desktop's size to be somewhat large. The sleek design was also a point of positive feedback from some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,085 of 1,085 reviews
  • Rated 1 out of 5 stars

    User Area not on D drive/Unhappy with HP support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MOST IMPORTANT ISSUE: The User area is not on the larger disk drive. According to HP support, it can not be placed there. So what you have a computer with a small solid state drive with a larger drive just stuck off to side. The two drives to not interactive automatically. When I bought the computer, I assumed the most of the data would be stored on the larger drive with the operating system and the programs on the smaller SSD. I was surprised when I booted the machine to find the User area and all the associated libraries on the C drive. I assumed this was minor hickup and the spent a painful TWO HOURS on the phone with HP support (ticket 5009365447) only to be told by HP Level Two support that it was not possible to put the User on a different drive than the system. HP didn't seem to think this was a problem and they felt I should be happy manually dragging the data back and forth between the drives. It was a frustrating experience start to finish and I am returning the computer today.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this desktop for 6 weeks and suddenly the hard drive crashed. Needed to replace the hard drive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    0 for 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one worked for a day, then wouldn't output through hdmi. Exchanged it and the replacement didn't either. Rapid tapping f12 during startup got me into the startup menu and resolved the no display. Went to restart (to finalize updates) and it's been frozen for 3 hours. After hard reset, the unit is dead. 2 machines dead within 12 hours of initial setup. This is not an isolated incident either. These hp machines are garbage and best buy knows it. That's why their return policy is 2 weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware - you may need a new monitor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really surprised and disappointed that this computer can only connect to a monitor using HDMI, not VGA or DVI. I had to replace my 2-year old, expensive monitor to find one that has a HDMI port. Very frustrated!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead MOBO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead mobo under warranty. Customer service has been decent but still? One CS person offered to help me find another HP product b4 they looked up to find out still under warranty

    No, I would not recommend this to a friend