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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 10411 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 476 Showing 9,501-9,520 of 10,410 reviews
  • Rated 3 out of 5 stars

    Convenient if you plan to print alot of photos or

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got pressured into this plan. If you use this printer alot for school or work and to print photos than this is worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Price to good to be true

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one I have purchased, returned first on to another retailer because of frequent paper jamming. Will return this one for same problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It couldn't use it because it doesn't work for the printer that I bought. I was shown this card so I can save on ink for my printer and I was told that I can use it for my printer but when I went online to register it, I found that the number model on my printer was not on the list. So I couldn't use the card.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry that the card didn't work for you. That does indeed sound like a "not good" situation.

      You should be able to return it to the store for a refund.

      Mary
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    HP Deskjet free stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with my HP Deskjet printer. Not sure if I'm going to be using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased based on recommendation from HP rep in store. Got home and completed setup. When it got to the part to identify printer it told me “This Printer Is Not Supported Under this program.” Then it gave me a list of printers supported. So I was not going to buy another printer. Ripoff!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average. The hp5000 envy i use seems to use a lot of ink. Not very cost effective.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok at best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ink. It’s expensive. I’m not too impressed with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP Instant Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a plan I have used. My requirements go beyond the 300 page per month option.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    decent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was ok add on. The best buy ink program is better deal with a lower annual printing need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Risky to try

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One time worked and bought another one and code was invalid

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact the printer orders ink, but wish it would order the extended size since I print more than 300 pages a month.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No what it appears to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to take advantage of the hp instant ink program. Turns out in my case, with the little amount of printing we do, it would cost us more than current cartridge purchases. Keep in mind this program you pay monthly for is only for a discount on cartrides and based on the amount you print.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      I'm so sorry to hear that your experience with Instant Ink wasn't quite as expected.

      Since you mentioned that you don't print as much as the plan allows for, what I'd recommend is switching to our free 15 page a month plan. If you think 15 pages will suffice for how much printing you do monthly, you can visit this link for more information: HPinstantink.com

      In the meantime, please don't hesitate to reach out to our Instant Ink team for support. They're always here to help, so you can give them a call at +1 855‑785‑2777.

      Chelsea
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it if you only do occasional printing. I would not recommend for most home users.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work. Went on line, nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn't get the thing to work. Kept kicking me out; very frustrating. Finally after several attempts, just threw it in the trash!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    i would'n t recomend this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it 's not a good thing ,,unless you do a lot of printing ,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Needed Because Printer Won't Last That Long

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. Printer quit working before the 1st ink cartridge was used up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ink doesn’t exactly keep up with demand

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m annoyed toPay monthly for ink. Yet, when I need ink I’m all out. It’s robbery.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good idea, but tries to lock you in the a monthly plan that you may not even need.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    sounds good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I printed more I would choose this plan but since I don't print a lot I don't use it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not unless free would I buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given lack of HP support, care, or monetary savings, unless free, you're better off not being "locked in" to a costly ink contract.

    No, I would not recommend this to a friend