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Customer reviews

Rating 4.5 out of 5 stars with 10411 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 496 Showing 9,901-9,920 of 10,410 reviews
  • Rated 2 out of 5 stars

    It'll do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good idea on the surface, but only time will tell.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a very difficult to set up after spending 2 hours trying I gave up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nice Offer, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer, an HP 5255, came with an offer card in the packing and even a sticker on the printer lid touting the ink offer. However, when trying to enroll, the web site says my printer does not qualify for the program. Seems like a fair offer, but if you can't get it why advertise it?

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am sorry that your experience with the web site has not been the best. I can certainly understand why you are questioning it program, but I think there is perhaps just a little confusion.

      The HP Officejet 5255 can use Instant Ink and is listed on the webpage (as in HP Officejet 5250 series): instantink.com

      While you can drop the "HP" when you are typing in the model of your printer, you do need to include "officejet" when you are typing it in.

      I hope this clears things up and that you have a great experience with Instant Ink in the future.

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has tried to get this setup and it doesn't work. She is at college and the wifi is bad there. So she can't get it to setup. I have it for my printer at my house and it worked great. She really needs her printer but I guess we won't be able to use this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid at all costs!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this subscription with all my guts and will. You still need to keep paying, even if you don't print very often! I ended up paying over 20 dollars only to cancel and to find out YOU CANT USE THE CARTRIDGES WITHOUT THE SUBSCRIPTION!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No ink carts received!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since purchase of products I have received no ink carts or any correspondence from HP. I'm on my third cartage of ink! I'm little puzzled, because I have friends that have had no problems in receiving the ink refills from HP. Unfortunately, at this time I can not recommend to a friend..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't think its super helpful to purchase ink this way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Salesman sold me something I am not eligible for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guess this is a Best Buy issue. Salesman who sold us the printer sold us the Instant Ink program. We were told we could upgrade if we used more than program allowed at entry level. Glad we only purchased the minimum $2.99 product because when we tried to activate it we were told by HP it is not available with the printer we purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CANNOT USE WITH WIFI UNIVERSITY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOUGHT THIS NEW IDEA BASED ON THE RECOMMENDATION OF THE SALES REP, IT WONT WORK! ITS BASED ONTHE WIRELESS AND DETECTS THE NUMBER OF PAGES YOU PRINT AND SENDS YOU INK----MY DAUGHTER WOULD HAVE PAID FOR INK FOR THE ENTIRE CAMPUS. i WOULD EXPECT THE SALES REP TO KNOW MORE ABOUT WIRELESS AND UNIVERSITY USE! COST $20 AND CANNOT RETURN.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charged of item NEVER authorized

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is outrageous the website says I signed up for HP Instant Ink which i NEVER AUTHORIZED or filled out any information. If charges were made to my debit card I will take this up with the State of Oregon Department of Consumer Affairs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the constantly renewing ink deal HP is doing doesn't have much value to me. You have to use so much ink by a cdrtain time.Maybe if you're a power user it would be a good program. Otherwise it's a waste of money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pay monthly for ink and only got it once after calling

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Really didnt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did not want this product. But bought just to make the HP rep happy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not really

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did not want this product ..but bought it to make the HP rep happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t use my printer, bc their customer service was not available to get the system working when I needed it. Would NOT recommend. Threw this out and bought another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nah

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of a rip-off. They gave me "free ink" but it's not really free. You pay for the pages you print regardless if you run out of ink or not. The ink is always free, but they advertised giving me X amount of free ink along with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you get a printer there is no guarantee that your ink won’t run out. Mine ran out never got a replacement even with subscription and now it is no longer available. Just purchased in April and not even 6 months later it’s unavailable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t print a lot so this program / product isn’t for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use cartridges even if unused if you don't remain in program

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me this deal isnt worth it i just dont use enough ink

    No, I would not recommend this to a friend
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