Customer Ratings & Reviews

This option is a good idea and it works well for me. If you need to follow your costs carefully, you need to watch the monthly usage.

came free with my printer so it was useful and nice to get

Mike from the call center went above and beyond to keep us. We called and he took great car of us! 5042804908

this probably be cheaper way then paying to get ur self cause some ink can be pricy

If you are a frequent printer, this isn't for you. But I print sparingly, so it's good for me.

HP takes over your printer and renders any use of new ink DEAD!! ??!! Unsubscribe anytime…?????!’n WRONG! Now, we are forced to purchase a new printer!!!

0 stars. Cant use ink unless youre paying rhe subscription. Basically useless, given the ink is a huge markup over competitive brands.

Not good for me. Watch out for overages at 5c a page! Really? I have given HP a total of 260 dollars and received only 1 set of ink. When I saw the overages of almost 200 in one month I canceled the program and immediately my printer was disabled. HP shuts off the use of their Instant Ink cartridges when you are not enrolled in the program.

This in a scamming program. They only wants your money. Even if you cancel the subscription they take money out from your credit card or bank account

I have used instant ink for the past 4 years without issue. In March 2020, I changed my ink cartridge, this cartridge was dry and would not print. I tried contacting HP online and by phone to get a replacement cartridge, without success. I am currently on hold, 45 minutes and counting, to cancel my HP account. Yes, I tried to cancel this online, but it is impossible to find my "account page". I am able to sign in, then nothing. I know my account works because I was charged in February 2020, for going over my page limit. I ended up purchasing ink from an online store.

1. They'll bill you forever even after you quit 2. They have a chip in the cartridge to turn it off after you quit! RIP OFF!!!!!!!!!!!!

Sounds too good to be true, because it is! From the first time I ran out of Ink, I've had to call Instant Ink for more refills. Instead of refilling, they would walk me through the printer maintenance menu to clean the heads keeping me on the phone for over one hour. This happens every time I ran out of ink!! Before canceling out of Instant Ink, make sure your ink cartridges are almost empty because once you cancel, your printer will not work until you replace your cartridges with non-Instant Ink cartridges. NEVER would I recommend Instant Ink! NOT dependable and POOR customer service.

It’s fine until it doesn’t work and then it’s terrible. My ink suddenly stopped working and they didn’t know it on their end. So they hasn’t sent ink. I realize tech isn’t perfect, so it wasn’t a big deal and I contacted them. They said I’d have ink in my hands in two days. I did not. Instead, here I am nearly a month later after contacting them five times by phone with still no ink. Customer service keeps telling me I’ll get it and when to expect it by but those timeframes keep coming and going.

Its very early for me to use it but I will give you an update soon.

Very poor customer service in my opinion. They were either unresponsive to consumer complaints or combative. I will never buy their products again. Beware of their friendly style with advertising without having any true representation to support their friendly style in advertising. It’s a big company showing it will spend a lot of money to advertise and sell it’s product and then not assist the consumer who supported it. They charged subscription price when printer failed to operate correctly and they would not fully reimburse during period printer was not on-line, connected or workable.

The paper is great and doesn't ruin my printer. Not sure what else to say.

Very good system for ordering ink that costs less than buying at a store.

I feel HP is being shady with the following actions. HP Is discontinuing the free tier of their instant ink program. HP Instant ink in a subscription plan where they send you refilled ink cartridges for free. You sign up for a monthly plan for a certain tier of service. Each tier allows a number of prints each month and you pay a small per page price after that. One of the tiers was free and allowed 15 free prints per month. Even though it was free, you had to enter payment info in case you went over your allotment. While digging through my emails for something else I found an email from HP. This email was buried among countless advertising emails from HP. The email announced that HP was discontinuing the free tier of Instant ink. Everyone in that tier was being automatically converted to a paid tier with the same allotment of 15 prints per month. This upsets me a lot. It’s not just because they are no longer offering the free tier. Some people did pay more for a compatible printer just for that service, but it was never guaranteed to last forever. The part that upsets me is automatically converting someone to a paid tier. I know they sent an email, but those are easily looked over. Anytime a company does something like this you should have to explicitly opt in to the paid program. I caught this in time and did not get charged but I still feel HPs actions are ethically questionable.

Everything is much more simple and much cheaper than buy the ink yourself.

I purchased an HP printer and made the mistake of subscribing to Instant Ink @ 100 pages/ month. When I first purchased I had a large file I needed to print. I used the ink that I purchased with the printer and an additional black cartridge. I was charged by HP $126 for this printing. So I was charged for cartridges I had already purchased and for an additional cartridge I had purchased locally. I cancelled my subscription and after a couple of months I went to use the cartridges I had received from Inst Ink and I can not use them because I am no longer enrolled. I finally got in touch with HP (nightmare to do) and was told that once you sign up for Inst Ink the cartridges you purchased with the printer are no longer yours. And even tho I purchased an additional black, because the color cartridges were still install I had to pay for all of my pages even tho they were all only black printing. I have decided that rather than HP getting any more of my money I ordered a competitors printer which I should have done in the first place. I have been using HP printers and computers for over 20 years and I will not purchase another HP product again.