Customer Ratings & Reviews
- Model:
- W2G51A#BGJ
- SKU:
- 6199701
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the excellent print quality, compact size, and ease of use of the LaserJet Pro M15w Laser Printer. Many appreciate its wireless functionality and affordable price. Positive feedback also highlights the printer's quiet operation and reliable performance. While some users experienced occasional paper jams, the overall sentiment towards this printer is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Printer issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had some printing issues. It is okay printing through wi-fi but a few times when I tried to print directly from my chrome book it would not print. Also sometimes the paper jams or prints 1/2 page over itself, had to print one page at a time
No, I would not recommend this to a friendyou get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ink ran out to quickly and costs almost as much as the printer
No, I would not recommend this to a friendFair
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not adequate for work printing. Ok for minor home printing.
No, I would not recommend this to a friendWorks as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Too soon to know how economical it is.
I would recommend this to a friendPiece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 3 weeks, after having printed less than 100 pages, I was printing 4 pages and the printer got really hot, started smoking and saying low toner level. Unfortunately the return window has expired, so the only option I have is to trash it and buy another printer. Of course it won't be an HP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rob.
I’m sorry to hear that your printer experienced such a dramatic failure. It’s no wonder you’re aggravated and alarmed, considering the device heated up and began to smoke, not to mention that the retailer’s return period has passed. I want to help you resolve this situation, so I’ll direct you to a resource and some information I hope will help you remedy the situation.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you can consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Nothing more than junk.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed, doesn’t fully lock in place like front door, etc. IS NOT COMPATIBLE WITH APPLE PRODUCTS. Terrible printing quality, and don’t buy this printer, you will waist your money!
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be selling/returning the printer and buying something else. HP has a great reputation but I don't think I will be buying HP after this. Extremely frustrating to use and I only got it to print once. I also talked with HP support a handful of times and they were not able to help me either.
No, I would not recommend this to a friendCheap printer. Horrible quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap printer. Lost my reward money value when I made the return. The ink color was so light and some printed areas were smudged. The printer leaves etching on the paper. Cannot use for any professional purposes. If you care about the quality, don't get the HP laser printers.
No, I would not recommend this to a friend- Cons mentioned:Paper jam
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not worth it . Paper jam almost every time I use it, always an issue.
No, I would not recommend this to a friend Wouldn't buy again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does the job for an inexpensive printer but it seems to have a paper feed issue and usually takes some nurturing and nudging along to feed paper to print.
No, I would not recommend this to a friendNot a great printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had several issues with the printer. Hard to connect to wifi and maintain connection. Returned it and bought a BROTHER, WHICH IS EXCELLENT!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I am so sorry that the printer wasn’t working as it should be, this must be terribly disappointing. We always strive to provide longevity and reliability with our printers, so hearing about this is very unfortunate. I hope, however, that you could return this printer without any further issues.
Please give us another chance to convince you of our quality products in the future. Contact our customer support and we will recommend you a printer that fits your needs better than this one. We are always happy to assist you with any needs you might be having. You can reach us here: hp.com/contactHP
Denise
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality, Size
HP LaserJet Pro M15W ... So, what's not to love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.❤ ｡◕‿◕｡ ☀ ツ Rarely used color inkjet for color printing, so it was no big deal going with a monochrome black-toner laser-based printer. Size was critical, as I travel frequently, and didn't want to schlep a big hulking laser printer along on trips. HP LaserJet Pro M15W is so simple to set up and use. Absolutely no regrets, and no tears shed for the obsolete technology of a bygone era (inkjet-based printers) … No need to do anymore research if you're looking for a small, reliable, and high-quality LaserJet printer. And, 48A toner cartridges are readily available from HP or the aftermarket ink/toner suppliers. Absolutely love the HP LaserJet Pro M15W ❤ ♡ ღ☻ ☺ It Rocks!
I would recommend this to a friend Basic printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy with the simplicity of the printer. Then switched to google WiFi and now doesn’t work so it is a paperweight as the store won’t take it back. But I loved it for 2 days
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Aaron,
I am sorry that your printer is not working as it should be. Reliability is something that we always strive for with our printers, so I regret that we had missed the mark this time. This said, I would really like to help to fix this.
I would suggest to follow the guidelines listed in this document:
support.hp.com/us-en/document/c05852277
If it doesn’t help, please reach out to us so we can work through the necessary troubleshooting with you. We’re always here to help, so you can get in touch via this link: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a 1-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/checkwarranty
Agata
HP Care
hp.com/support
No prints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should be simple yet it's not, software's unable so printings unable. This machine is supposed to replace our old workhorse but instead it proves new is not necessarily better.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m so sorry to hear that your printer is unable to produce any prints. This is far from the reliable and satisfying experience we wish to offer our customers. I can understand how disappointing this must have been for you.
Since I don’t have enough information to provide a solution for the problems you are having, I suggest you contact our customer support for further help. We are always here for you and would love to help you remedy this. You can always reach us here: hp.com/contactHP
Denise
HP Care
hp.com/support
Printer Problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't been able to set this up yet. have followed all the directions. haven't had a chance to get help from the geek squad
No, I would not recommend this to a friendNot 5G compatible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with fast Internet, 100 GB plus, 5G network. You would think this would be included in the description. Wish it was bc it’s really cute. During setup it mentions the 2.4 ghz network.
No, I would not recommend this to a friendPiece of junk with padded reviews.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer to replace a reliable Brother HL-2140 laser printer that wasn't wireless. This printer is small, feels \ looks cheap and was unreliable. The last time I printed with it, it sucked up 8 pieces of paper which caused a printer jam. I am using standard 8.5 x 11 Hammermill paper.
No, I would not recommend this to a friendWireless issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with connectivity wireless. Hard to connect and sometimes print same sheets twice
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and inexplicably duplicated pages during some print jobs. It’s no surprise that you’re frustrated after experiencing this without resolution. I want to help you get the device working to your satisfaction, so I’ll direct you to some resources I hope will reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. For the unexplained duplication, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Couldn't connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this to connect with my Chromebook even though it said it could.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Susan,
I'm so sorry to hear that you weren't able to connect the printer to your Chromebook! As you mentioned, there really shouldn't be any issues, so I regret that you've encountered some.
What I first recommend is downloading the printer's full feature software and proceeding with wireless setup through that. You can find a download here: 123.hp.com/us/en/devices/ljm15w
If that doesn't allow for a successful connection, please contact us for support and we'd be happy to help. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies for these initial inconveniences.
Chelsea
HP Care
hp.com/support
Weird product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great at first month, then start to suffer. doesn't work. had to return it
No, I would not recommend this to a friend