Customer Ratings & Reviews

Hi Mickey,

I'm sorry to hear that the instructions weren't as straightforward as they could've been. I also can understand how inconvenient the paper jams must be, so let's see what I can do to help resolve them.

The first thing I recommend is having a look at this paper jam troubleshooting guide: support.hp.com/document/c05862548

A few other tips for ensuring smooth paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Clean your printer's rollers via the steps provided in this guide: support.hp.com/document/c05856801
- Store and handle paper as detailed in this guide: support.hp.com/document/c04518237

If this fails to remedy the issue, please don't hesitate to contact us for support. We'd be more than happy to help you, so you can reach us via this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hey Dani,

I'm really sorry that you feel this way about the printer. We certainly aim to provide reliability and ease with our printers, so this is quite unfortunate to hear about.

Despite this printer not working out, I do hope that in the future you'll allow us another opportunity to provide you with a more seamless experience. We would love to make this right.

Chelsea
HP Care
hp.com/support

Hi, Pedro.

I’m sorry to hear that your printer has not worked and that you didn’t get the support you needed. Your review is brief, but your dilemma and frustration are clear – and wholly understandable. I want to help you resolve this situation, so I’ll suggest a resource and provide some information I hope will make that happen.

I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hello there,

I’m so sorry to hear that your printer is already not working after one week of usage. This is far from the reliable and satisfying experience we want to guarantee our customers with our products, and I can understand how disappointing this must have been for you. That said, please let me see if I can help you.

I would suggest you first check the warranty status of this printer. All our products have a one- year warranty included and if your printer is only one week old, the warranty should still be valid. Make sure to check your status here anyway: support.hp.com/checkwarranty

Then I would recommend contacting us directly about the next steps you need to take. We are always there for you and would love to help you further in this issue. You can chose your preferred method of contact here: hp.com/contactHP

Denise
HP Care
hp.com/support

Hi there,

I'm so sorry for the inconveniences this printer has caused you. I can definitely imagine how frustrating this is, especially when you need to print something with urgency. 

Regarding the printer shutting off, it sounds like it's just entering sleep mode. Sleep mode is a feature that was designed to save power, but automatically wake your printer up while idle to initiate a print job. While this feature can't be disabled, you can change the inactive time before your printer enters sleep mode. To do so, you can review the steps provided on page 41 of your printer's user guide: hp.com/ctg/Manual/c05646631.pdf

If this falls short, I highly recommend getting in touch with support so we can help you further with this. You can contact us via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not connected wirelessly like it should with your system, and about the experience you had when reaching out to support. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.

There is no charge for standard support during your one-year warranty period. Just in case, you can double-check the warranty status of your printer at: support.hp.com/checkwarranty

I can’t tell from your review why your printer will not connect, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support