Customer Ratings & Reviews

Easy set up for personal and low print and affordable

The first time set up is pretty simple but if you change your WiFi it’s not so simple. The HP smart app doesn’t recognize my printer now. I’ve gone thru all the steps in my paperwork to try an reset the printer on my new WiFi. I’ve used the online instructions and I can’t get it to recognize my new WiFi.nit thinks I still have my old WiFi. I’ve tried using the chat help but it’s all automated and tells me to go Thur the steps I’ve already done. I’ve tried messaging and only get automated responses. Internet searches provide same info. My printer is useless! Can’t return it. When it was working it would constantly say there was a paper jamb when there wasn’t and I had to open everything up and it still thought there was a jamb.

It's a great little printer for fast short jobs. Although it's wi fi connected, I still have to oversee the printing because the newly printed page rolls out and falls on to the tray of new paper and is reused.

It's very user friendly device. Easy to instal and use.

Great printer for the price. Highly recommend this product

This a fine little printer for the home. Setting up on our wifi network was easy and quick. We wanted a network printer so that we could seamlessly print from our phones or Chromebooks, and that's what we got. And the small size is great. It takes up less desk space than the ink jet printer it replaced.

Compact and versatile. I bought this because the ink cartridges on my HP all in one we’re too expensive and inefficient.

The description on the site reads this "Works with Amazon Alexa Ask your compatible device (separate device required) to print custom shopping lists, to-do lists, as well as a variety of coloring activities and crossword puzzles." But when you attempt to install it it wants a printer email address and there is none per the hp website: If a Web Services tab is not available, your printer does not support printing with HP Printer skill. well guess what, the tab is not there so the description is a lie or the hp support page is a lie, either way waste of money to me when trying to get household set up on amazon alexa.

I have never left a review before and created a best buy account just to let everyone know how big of piece of garbage this printer is. I was able to print twice with this printer then it could no longer communicate with my computer through USB nor wi-fi. So I purchased a 100 dollar printer for two printing jobs. The year long warranty also expired because for some reason HP decided to backdate my purchase date 4 months and obviously I no longer have the receipt to challenge this because I made the purchase 11 months ago. I was unable to contact customer support for months because apparently HP doesn't want to spread covid through the phone. I am never purchasing another HP product again. In short this is a horrible product that is combined with horrible customer service. I'm amazed Best Buy continues to carry HP products.

I purposely bought a laser printer for printing documents, but it can not print Legal size paper. Sales rep didn't tell us that even though I said it was for business use. Very disjointed in the limitation.

Printer does not connect to wifi in a reasonably practical way. No good option for wired printing. Difficult to use. Disappointing.

This printer was inexpensive and supposedly contained air print. Have not been able to connect this printer since day to my IPhone. If you just want to connect to a laptop with the usb cable, it’s fine. Spend the extra money and buy a better printer.

This printer is small when saw at Best Buy but heard the toner is not that great so no deal for me to buy

Purchased printer 1/2020. Best Buy replaced with a new one because first one would not copy. It copied the top half the page twice. The replacement had to go back to store for geek squad to fix the same problem. Now it is doing the same thing again. Guess I will give up and purchase a different printer. I will give the geek squad one more chance to remedy situation. Think this HP is a piece of junk.

Purchased this to wirelessly print from chromebook. But it doesn’t work. Chromebook forums say an update will come one day but no one seems to be in a rush. Some Chromebooks work with it and others do not. In the meantime, any other printer would have worked so not happy. Took me many hours to discover the issue. If you’re into wired printing or from your iPhone it should work. Or any laptop. Just not (all) chromebooks. Return policy seems burdensome or I would have returned.

Took 5 hours to get it connected, printed for 2 days, then it decided it was offline, was told to turn it on (it was), other strange comments popped up. Customer service was useless. I am taking it back, hope never to see it again!

Everything is good until I print my first paper. The word not even on the row. I really need to know did I installed wrong or that the printer problem with MAC.

It worked great at first on 2 windows and 1 mac computers and even our iPhones. Then it started losing its settings. After 2 re-installs and several hours of frustration it went to the trash can. I can't afford the hassle of getting a global corporation to right this mess. I am just buying a Canon. They've never let me down.