Customer Ratings & Reviews
 for more information.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/8f988fe8-a486-4d16-958b-ae1ad4f0ead0.jpg)
- Model:
- 16-wd0073dx/9R640UA#ABA
- |
- SKU:
- 6571057
Customer reviews
Rating 4.5 out of 5 stars with 429 reviews
(429 customer reviews)Rating by feature
- Battery Life4.2
Rating 4.2 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent performance and appealing graphics of the 16.1" 165Hz Full HD Gaming Laptop. Many appreciate the price point and screen size, while also noting the ease of use. However, some users experienced issues with battery life, heat generation, and Wi-Fi connectivity. A few also commented on the fan noise and desired more RAM.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Nice laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very mice laptop. Does exactly what i want!
I would recommend this to a friendRated 5 out of 5 stars
Great laptop for moderate gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this laptop for about 2 weeks now. It’s pretty great.
I would recommend this to a friendRated 5 out of 5 stars
Great price/quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome hardware, no complaints, runs every game i need
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and on sale does the job on what I needed
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Major battery issues!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery failed after 8 months of use and had to be replaced. Had to purchase an extended warranty because I am not sure if this computer can last very long.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good laptop, but I feel it needs more processing power
I would recommend this to a friendRated 1 out of 5 stars
Less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this laptop I only used it to play sims up until it completely stopped working on me less than a year later and best buy wants to charge more than I paid on it just to see what is wrong. Horrible laptop.
No, I would not recommend this to a friendRated 2 out of 5 stars
Find another brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so slow and i done all the updates, and the key board never lights up when you open the lid, im returning it for another brand staybaway from this hp.
No, I would not recommend this to a friendRated 1 out of 5 stars
WiFi card bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 new out of the box and WiFi would connect and disconnect if the WiFi card on this machine actually worked properly it would be a 4-5 star review. Not happy with it.
No, I would not recommend this to a friendRated 3 out of 5 stars
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performs well but the screen isnt great once next to a 4k monitor.
No, I would not recommend this to a friendRated 3 out of 5 stars
No touch screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was fantasic but returned was wating a touchscreen and this did not have that
I would recommend this to a friendRated 1 out of 5 stars
Bad Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer I received was defective. Brought it home, ready to fire the thing up. Pulls up a god dang error screen. One or more of the cooling fans was broken, had to return it, brand new. Very disappointing, I did some more googling and decided to not go with this model due to its known issues with black screening and of my personal experience.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good laptop but only has one m.2 slot for ssd upgrade
I would recommend this to a friend- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
wAStE oF mOnEy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't connect to Wi-Fi in my bedroom. MY HOUSE IS VERY SMALL IT SHOULD WORK EVERYWHERE IN MY HOUSE PLEASE HELP. Don't BUY
No, I would not recommend this to a friend Rated 1 out of 5 stars
Stay away from this slow piece of junk.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video and graphics on this laptop are OK, but it crashes when playing games from 2004. Also, it struggles to connect to Wi-Fi (sitting right next to my router), and will take 10 minutes to load anything online (dial up would be faster). What a joke. Spend more for a higher quality laptop. Do not waste your time or money here.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not my really worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop and took it back. Feels really smooth but doesn't feel like a 1400-dollar laptop. I think there are better laptops for the money. The display is horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 days, downloaded 3 games on it before nothing started to work right. Unable to uninstall programs (like an EA account) or even REMOVE desktop ICONS when i UNINSTALLED the program associated with it. Simply awful and its convinced me never to own a PC again with just how MANY things go wrong with it. Just not impressive at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mouse problems
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but problems with this computer, mostly with the mouse. I disabled the pad and bought a wireless mouse and I still have issues. It starts going crazy and clicking all kinds of things without me even touching it. Started after a few months of purchasing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Pass on this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, wireless network card issues. Know wireless's issues disconnects randomly or will not connect when booting up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Had for a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got blue screen of death..going to geek squad today.. never again a hp..
No, I would not recommend this to a friend
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