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Customer reviews

Rating 4.5 out of 5 stars with 442 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers frequently mention the excellent performance and appealing graphics of the 16.1" 165Hz Full HD Gaming Laptop. Many appreciate the price point and screen size, while also noting the ease of use. However, some users experienced issues with battery life, heat generation, and Wi-Fi connectivity. A few also commented on the fan noise and desired more RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-442 of 442 reviews
  • Rated 1 out of 5 stars

    Bestbuy you are disgusting and incompetent!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my order was made more than a week ago and I chose same day delivery. and what happened? I still haven't received my laptop!!!!! Best buy is the most disgusting service that can be imagined. I will never use this store again and do not advise anyone. the attitude towards their customers is disgusting!!! I would rather buy this laptop on amazon!!!! Bestbuy you are disgusting and incompetent!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad fails to inspect items

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is horrible - they don’t value your money or your time

    I would recommend this to a friend