Customer Ratings & Reviews

It performs well. The reason for 3 stars is the WiFi card. It does not work well, keeps disconnecting and not working. I had to get an external usb WiFi card to make it work. I wouldn’t recommend.

This laptop is great. Does what I need it to do and more. It is a gaming laptop but I use it for content creation and its specs are just what I needed

Great Laptop!It works perfectly well for gaming and productivity. I love how it looks!

Great laptop! Provides security knowing I have the best hardware/software that will function as specified

Great gaming machine, still run like the first day I got it and I am a heavy gamer

I’m very satisfied with this acquisition, needed a new gaming laptop to replace the one I ran since 2013, can’t wait to upgrade.

Wonderful PC my son loves it plays it everyday no problem with the batteries everything is fine graphics is wonderful best laptop ever

Very good purchase, except for the mouse pad issue in hp omen.

I am extremely disappointed with the service I received both in-person and online at Best Buy. My experience has been nothing short of frustrating and disheartening. I purchased an HP OMEN 16 laptop from Best Buy, excited to use it for my work. However, upon setting it up at home, I encountered severe Wi-Fi issues—the Wi-Fi wouldn't show up, leaving me unable to connect to the internet and perform my work tasks. As someone who works from home, this was a significant inconvenience. I visited the store to explain the issue and requested a one-to-one replacement. Unfortunately, they informed me they didn't have any replacements in stock and offered me store credit instead. Reluctantly, I accepted the $1200 store credit, despite being a loyal Best Buy customer who has purchased all my electronics from them across multiple states (NY, IL, CA). Using the store credit, I decided to purchase an ASUS ROG laptop, paying an additional $200 out of pocket to get a machine that could meet my needs. Initially, I was happy with this decision. However, within two days, the laptop started experiencing severe issues—Windows kept crashing, and the laptop couldn’t restart properly. This happened repeatedly, disrupting my work and causing immense frustration. I returned to the store to address the ongoing problems and was met with unsatisfactory solutions. The manager, Steven, was extremely rude and showed no concern for my situation. They insisted that since the laptop was bought with store credit, any refund would also be store credit. After much argument, they directed me to online customer service, who also reiterated that they could only offer store credit. I expressed my frustration, explaining that I did not want another laptop from Best Buy after two failed purchases. I wanted a refund to my original payment method, but they refused. Ultimately, I ended up spending an additional $114 to get a third laptop, which I hope will finally work without issues. When I asked what would happen if this third laptop had similar issues, they suggested I purchase a $49 service pack or contact the manufacturer for repairs. It is absurd to spend $1600 on a new laptop only to be told to send it in for repairs immediately. This entire experience has been a nightmare. I am deeply dissatisfied with Best Buy's handling of the situation and their lack of customer care. I am deleting my Best Buy account and will never shop there again. I hope this review serves as a warning to others: do not accept store credit, and be cautious when dealing with Best Buy's customer service. 1) HP OMEN 16 2) ROG zephyrus (paid $200 on top of intial $1200) 3) HP OMEN 16 (paid $114 on top of intital $1400 store credit for the same model I bought the first time).

Very good performance, excellent colors, all 5 stars, but always keep in mind the size of the screen, the rest is excellent

Great value for a powerful graphics card and processor with a nice looking display, very satisfied

great laptop! plays all the games with fast speed, no glitching, excellent graphics. I can be on discord and gaming at the same time with no slowdown. would recommend.

I like the look and feel of this laptop. It doesn't get too hot but does stay warm. I only play here and there with it off the battery charger so not sure how long it would go. Love all the light features. Overall it's a nice light weight basic laptop and hope to enjoy it for a couple years.

I have not had any issues. As a budget gaming computer, it plays everything I need it to at a good frame rate.

Really like it just with the battery life lasted longer. Other than that it is a overall best computer for gaming

Awesome laptop that does everything. It plays all my games at high settings and has had no issues since day one!!!

Screen flickers to black & Laptop keyboard unusable after 1 year. 3 stars because at least in the year - it worked alright - until it didn't. Ask yourself if you want to spend this much for one year.

Great laptop, great price! Runs any game, very smoothly.

It was the computer we were looking for at home. Besides being an excellent choice for online gaming, it allows us to work from home with 3D image design and some video editing.

Very good budget laptop supports alot of game including red dead 2, Gta 5, cyberpunk and so on i would highly recommend for anyone on a budget and travelong gamers