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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 38 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the graphics and performance of the 16.1" Laptop, frequently praising its ability to run games smoothly and handle graphically demanding applications. However, a common complaint centers around the battery life, which several users found to be insufficient for extended periods of unplugged use. The battery's performance appears to be particularly impacted by high-graphic gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A very solid laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is awesome and just what I needed to get back into gaming

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer will get another

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son to do school online and computer wotl

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product esay to use good Battery time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good for 1 year before repairs?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 year, the hard drive failed. I now have to get the hard drive replaced. Also, computer dies within maybe 40mins of being unplugged - computer must stay plugged in 24/7.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop best thing i got would got to best buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop good for programming and other activities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty convincing price and easy to use, very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Manning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and service. I would purchase this product again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to have a lot of problems. I bought an hp omen directly from hp before and it was great. I have issues with the Wi-Fi card and the graphics card. The graphics card just doesn’t seem to start up and I get poor frame rates

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop battery is average though but overall would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Omen! Works great for my business use!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop with high hopes for my gaming, but for some reason since the day I bought it. All it does it randomly reboot nonstop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer. Quick delivery. Great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so happy with this laptop!!! I recommend it!! I would buy it again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not run games at max settings.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not run the games I need it to at the settings I want.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Keypad issues, randomly stopped working, SSD toast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible laptop. Immediately had touchpad issues, which stopped working after around a year. Battery life deteriorated rapidly. There’s a current class action lawsuit over it by Milberg Coleman Bryson Phillips Grossman. Tried to boot it up several mothers later to recover some files and it turned on fine. Then the very next day it was inexplicably not working. Turns on but black screen. Motherboard toast, SSD toast.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast as He**, only had it for a couple of days, but very impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance, good battery life, great product

    I would recommend this to a friend
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