Customer Ratings & Reviews

ABsolutely horrible - omen laptop is *supposed* to be high quality with large capacity & abilities to handle AI work, etc. I've barely had it 2 months & have had TONS of problems with it, from black screens, flashing screens, burning smell, inability to play video recordings, locking requiring hard reboot, too many needed updates to count, cursor jumping, internet connectivity issues.... I have *dealt* with customer service too many times over too many hours and too many weeks and find that many of their agents are horrible!!!! The call-in process is terribly flawed with horrendous hold music I've had to listen to, at times for more than half-an-hour just to get an agent, with disconnect issues requiring me to call back & listen to hold music AGAIN. And, even when dealing with agents, often they are (probably intentionally) obtuse, requiring me to re-ask the same questions so many times, I can't help but get frustrated with them; or are patronizing and treat me like an idiot, while failing to give me the information I need. I've attempted dealing with supervisors with mixed results. I've had to re-install the operating system (after, may I add, many dealings with agents giving me incorrect or partial information) and still the issues are not all solved. I have additionally spent more than $100 on devices to try to help this stupid laptop's perfomance, and, considering the $1500 price tag on this device 2 months ago, that is ridiculous, in my opinion. I would recommend to EVERYBODY: DO NOT BUY HP DEVICES, DO NOT DEAL WITH THEM AS A COMPANY. IT'S SIMPLY NOT WORTH THE TIME AND FRUSTRATION.

It is a burna option, games run very well and have excellent graphics. If the battery does not last long, it must be connected when it is played.

In very good condition. Both Charger and the laptop set up in general were easy and efficient.

Son is able to run all of the engineering and modeling software for his college classes without any hardware related issues.

Good laptop so far, I use it for data science staff

I really want to love this laptop. It's a great machine, but it keeps crashing and there are no log messages to help determine why. Every driver has been updated. The BIOS. All of the HP hardware diagnostics pass, but it either crashes while it's sleeping or it just locks up while I'm in the middle of using it. I would not recommend this. Also the colors on the display leave a lot to be desired. If you're doing any creative work with it, plan on an external monitor.

Good good gaming laptop for all types of games..5 stars for me

I'm giving a 4 stars because I heard great things, but I got this aas a christmas present for my son.

Great laptop. More than I wanted to spend but it's exactly what I needed. Very powerful.

Bought this on sale expecting it to be good for the price with the specs and offers. We very disappointed with performance and quality. Returned after one week of use. Battery life is nonexistent. Computer crashed multiple times doing basic tasks.

I can't decide if my settings are bad on some of my games or if the graphics card is just glitchy/faulty. I had to turn off the hardware acceleration in discord and that helped (nothing has frozen or blue screened since then again), but I still end up with glitchy YouTube or Google docs. On the other hand, it runs speech pulse (heavy graphic card intensive speech to text program) well. It hasn't gotten super hot yet, I do use it with a cooling fan lap desk. But the screen flickers and freezes are a major let down on a laptop in this price point on what I regard as simple applications. I have updated all drivers multiple times in a quest to fix it, but nothing has helped, even turning all hardware acceleration off.

Battery life is decent, plays the few games i do play with out an issue, so far its been pretty flawless

Oh yeah. What a frickin computer man! Buyin another for my son for his bday!

My sister loves her new computer. Exactly what she needs for school and her career.

Great gaming experience for the price point and good video quality

Customer service was great very knowledgeable and helpful

Ok . good price in relation to quality . …………………..

This was probably a lemon. Crashing from day one on incompatibility of grapgics drivers between GeForce and HP display driver.Reinstalled NVidia GeForce several times, still crashing, even when browsing the web. Either the QA at HP did not catch it This garbage should not be sold at all.

good gaming pc works good with games and virtual games

Like the size, quality, easy to follow directions.