Customer Ratings & Reviews

Unbelievable. I bought this laptop for $419.99 as an open box, grade excellent at the store. Got home and it didn't come with a charger. According to their policy, if there is no charger it should be rated Fair at $379.99. Well, they wouldn't give me the difference, and they wouldn't give me a charger for their mistake. Best they could do if a gift card.....which wouldn't be enough for a universal charger at their store. I just returned the whole thing. Now I find out they are selling the same laptop I returned, with no charger for $450.99. Seriously what is wrong with this company.

I just bought this laptop today, my only goal was to download call of duty and play a very old game called command and conquer. The first thing I did was download call of duty and it asked me to play in safe mode and then after all the downloads, I finally got to try to play a match and it wouldn’t even let me get into my first match before it crashed so I would highly recommend no one buying this, especially since The picture on the advertisement is the new call of duty six and it can’t even play that

Spent hours of my life settling this computer up downloading Microsoft, HP, and App store updates and I cannot get the clock to sync no matter what I do. I have a good internet connection, I've tried everything the HP AI assistant suggested and I can't get the clock to sync. I need an accurate clock for what I am using this computer for so I will be returning it.

I ordered this on 11/25/24 for delivery on 11/26/24. Now the system says that it might not be delivered before 12/10/24. The buttons to cancel or to pick up at store instead are grayed out both on a browser and on the app. So do not order this for delivery. Sure wish I had gone to the store but it is a long drive for me.

I don’t think you need to be slimy and use BO6 on the screen. When 8Gb of DDR5 is not enough to play it( I doubt its enough to even boot it). I think the way their marketing is scummy and a company that tricks its buyers doesn’t deserve your money.

as im using it on my lap. If it's not flat, the case flexes, causing the track pad not to work properly