Customer Ratings & Reviews

I had the phone for one month and the vibration did not work. The HTC customer no service could not resolve. The phone was under warranty but I had to mail phone back at my cost with no replacement or loaner phone. Very bad warranty that leaves you without phone. Other companies mail you phone and cover. Watch out for HTC warranty.

The hardware was OK. Te software after 4 major updates was hardly worth writing about. The HTC add-ons that mimics the Windows Phone 8 interface was worthless and the rest was typical Android 2009 . Last update broke my MS Exchange email account contact list. Ended up returning and buying a Nokia 830.

Good phone so far but will have to see how it lasts after a few months.

Had problems with the phone from the get go. When you took pictures it would stretch people's heads and make them look like aliens. The phone would freeze up. The battery was horrible. Took it back to best buy and returned it and got the s4. This phone in my opinion is really poor.

Worst battery other things good...HTC this product no good

Not happy with it, I have taken it back to the store cuz of the SIM card saying it's not there, n they tell me to just take phone apart and pop out card every time, well for what I pay I should have to do the several times a week

To expemsive To be dropping calls. I wish i had my old phone

I upgraded from the Inspire HD, only after the battery started to wane and the phone started acting up accordingly. I've had the One for about two weeks and have really enjoyed my upgrade decision. I was thoroughly happy with the Inspire, and am even more so with the One. It is light, not too big, FAST!, sounds great, LOUD speakers, great display, and hasn't slowed down a bit with all of the apps I have put on it. The camera takes some pretty nice photos in moderate to bright light, but other phones have more megapixels and are sharper, but if you find yourself in low light situations every now and then, this phone can't be beat in terms of low light shooting. I own a DSLR so the MP count isn't important to me in a phone. The software is scaled back vs. a Motorola or Samsung, so for me it was a no brainer. I like simple. How Samsung gets all the glory, I'll never understand. HTC is a very underrated brand.

Grab this phone if you can, now that it's about to be retired in favor of the M8 and M9. The size is perfect (nowhere near phablet dimensions), the screen is far superior to Samsung's AMOLED panels, the 2 GB ram keeps browsing and loading times to a minimum, and the speakers are the best you'll ever hear on a cellphone. The only issue is the lack of a dedicated recent apps key, but a software update sort of fixed the issue by allowing you to quickly tap Home twice in order to see your open apps. No SD card expansion, but 32 GB onboard memory is more than enough. Camera lovers might be a bit disappointed by the Ultrapixel lens, but the camera is certainly serviceable for regular use. If you want an expert smartphone camera, the model to get is the Lumia 1020, if you can stand the older hardware and the Windows OS.

Picked this phone up a few months ago. I was thinking about getting the M8 but after researching the M7 was pretty close to the 8 in most areas and was cheaper. I Like most all about the phone... key board is not best IMO, but could always change that I think for something else. Over all the phone is great. Best Buy is my favorite place to buy cell phones. They are great, the phone cost me $0 and I got a $100 gift card for upgrading it!! Very low stress upgrade. My GF who always went to the ATT store for upgrades took my advice and got her new IPhone 6 at BB and was totally happy on how smooth, quick and low stress the whole process was.

I really like this phone. The look and feel. The data transfer tool from HTC is very solid transferring all data from old phone to new phone was a breeze and so simple to used. Great Price of $150 NIB, 2GB Ram, LTE 32GB. Don't about the camera yet, but it take fast shot from point to push of the camera on screen button. I owned the N5 and Droid Turbo too. Get it now!

The build quality of this phone is just awesome! Even though its a generation old now, its the best value for money phone at this price. BestBuy had shipped me an open box instead of a new, but they were very helpful in resolving the case. Pros: Screen resolution, build, pretty snappy Cons: purple/pink tint issue in the camera module reported by many users.

I have had this phone for about 5 months and it has been great. The build quality is outstanding, the screen is great (scratch resistant, bright, and great resolution), and the sense overlay is pretty good. I had an iPhone 4 prior to this phone, and I would have purchased another iPhone, but I really wanted a larger screen than the 4" offering on the iPhone 5 (but not too large). This screen seems very large coming from a 3.5" screen, but the phone is well designed and comfortable in the hand. The blink feed feature is a good time waster when you have a few minutes to kill. Android has come a long way since my last device with this operating system (a gingerbread powered tablet). The battery life is pretty good, with light use I can make it through two days without recharging. This is slightly lower than my iPhone 4, but I charge every night, so this isn't a concern. The camera is pretty good, but it seems to be one update away from being truly great (an update is available, but that hasn't been made available by AT&T). Pictures are good on the phone screen, and the lager pixels do make low light photography better, but obviously large prints are not as smooth with a 4MP camera (something I don't do, so it isn't a problem). The front facing speakers do help with audio or game play. Great sound from such a small speaker. Overall this is a great, well constructed phone that is a true iPhone alternative, especially for those that want a larger screen. When Apple releases a larger iPhone, I may go back, but if HTC keeps producing winners, I may own another one.

I love everything about this phone except one thing. The ability to forward via mms or email video's. They literally can only be 3 seconds long. Its the most ridiculous thing I have ever encountered. With the iPhone having such great video quality and the ability to send and receive videos of length...this is a dumb move HTC. One more bad thing...I run, and use the NIKE app and listen to my music. You cannot what so ever with ANY ear buds even the Beats forward your tracks or use your volume up and down on your ear buds. Also a big thing that iPhone has allows. Fix these two issues and the phone is PERFECT. Great looks and feels amazing. Battery life could be a bit better too, but hey, its like a computer...

Found this as a good replacement phone for the lumia 920 which had a cracked screen. Bought it for $150 which was a bargain.

Like many others, I bought a new phone but ended up with an open box phone. Since its out of stock, they BBY only solution is a return. Please describe the item as open box in the description in the future. The phone has the well documented purple tint issue in low light conditions but otherwise the phone quality is good.

I GOT THE PHONE AT A VERY GOOD DEAL. WITH THAT PRICE, IT IS A GOOD PHONE.

It is the best phone I have ever had. It feels great in the hand, the sound on it is fantastic and the screen is the one of the most beautiful I have ever seen. There really isn't anything wrong with this phone.

My Favorite Phone. Has great features and the best sound quality.

Simply the best I've owned! And I've had a ton of them! Everything works well! The Camera takes very good pictures as well! I'm not interested in even looking at others now! I have it all!