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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 900 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the headset's impressive sound quality, long-lasting battery life, and overall comfort during extended use. Users also appreciate the reliable Bluetooth connectivity, lightweight design, and punchy bass performance. While the product is highly regarded for its core features, some individuals have noted concerns regarding the companion software and the overall price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 900 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don’t write reviews negative or positive. These headphones are amazing. I can game for hours on end without issue with comfort. The mic according to my friends is great and no noise gets in. I’ve only charged my headphones once since January 11th and it just hit 20%. I game maybe 30 hours a week and I personally love everything about these. I got them on sale but I’d pay $200 for these no problem.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Product review

    |
    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Product worked for half a week and then wouldn’t charge or turn on! I’m not sure if the one I had was just defective but I didn’t have the greatest experience with this product.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounded good but werent very comfortable to me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Amazing battery life and good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main requirement when buying a set of wireless headphones was battery life; these do not disappoint. 300 hours estimated is on the conservative side, as I've only charged them twice in two months. I have definitely had headphones that have better sound, especially at this price, but these are no lightweights, and the quality is pretty good (7.5/10). The highs and mids are crisp without much washout. The bass is responsive and hits low, but can get muddy at higher volumes. Mic quality is great but you have to make sure you attach the cable fully - it's a little difficult to get it all the way in. Having a pop filter cushion on the mic is a big plus as well. The band adjusts pretty widely and will fit my big head comfortably without much issue. My biggest problem though is the faux leather earpads, they are hot and uncomfy after about 90 minutes. I replaced mine with some $19 Steelseries mesh fabric cups though and that helps tremendously. Would recommend at lower than retail price especially due to the battery life!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped charging or powering on after 3 months. Guess that’s what I get for banking on “big battery”

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mike Didn't Work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get the microphone to work so I returned this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good gaming headset, hallow sound, can't here background

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Leave me alone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop bothering me for a review I bought this over a month ago

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the software for the headset my audio starting cutting off in between apps. I deleted the software and everything and reinstalled the headset only and the audio was still cutting off. I looked up online and many other people had the same issues with this headset after installing the hyperx ingenuity app

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Likely the best headset I’ve ever had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had the steelseries 9s, most turtle beach headphones and many more overpriced headphones for xbox/PC. I bought these to use strictly for PC and they way outperform my 300+ dollar steeseries. The bass is ridiculous. Mids and highs are crisp and clean. The mic has great sound quality. Bluetooth has a strong connection that can reach across multiple rooms. Mic disconnects so these can be used anywhere. I charge these maybe every 4-5 days because the battery lasts so long. Couldnt say enough good things about these headphones. I use them for gaming and even for my music studio when im not mixing. Definitely worth the price. I recommend them to all of my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I love em

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really do last as long as they claim. I can use them for 3-4 days straight and it'll still be in the 90%-100% range. The mic's great too, my friends had no trouble hearing me through it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headset, Battery Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, Have had the headset for around a month, I have charged it once since. You get what you pay for. Great sound, can barely here my nagging girlfriend telling me to get off my games.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality fast shipping and can get very loud for quite sounds for footsteps in game or just your music

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    NOT WORTH $200

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has been playing games online with friends for about 10 years now i have gone through more headsets than I would like to admit or that i can even remember (mostly due to not properly taking care of them or being unlucky). Around 5 years ago i got my first pair of hyper x headphones ( Cloud II wired ) and they were probably my favorite pair i have ever owned…. Until my dog broke them:( fast forward to present day and 3 or 4 more mics and i had a mic that worked fine and did everything I needed it too but i was ready for an upgrade. I did quite a bit of research on mics below $300 and remembered how much i loved those Hyperx headphones from the past and decided to go get a better pair (hyper x cloud alpha). The main things i wanted form this headset was better audio, comfort, battery life, and a mic that doesn’t pick up as much background audio but sadly it only did half that. Audio is a big factor to me especially because I play games were audio is important like rainbow six siege and these have good sound quality but are just far too quiet, I’m not sure if my old pair were far too loud but either way I would them louder. My other issue is the mic which at first I had no problems with but for almost the last 2 months it has been cutting out and even disconnecting rarely. This a problem I’ve only experienced with $20 - $50 headsets and it is highly aggravating that a $200 mic from a company as good/popular as this one is even having this issue. I plan on updating them and or returning them for the same pair to see if it makes a difference but sadly if neither of those solutions work I sadly will not be coming back to Hyperx for any headphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great charge time and comfortable. The sound is clear and noise canceling is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great item!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable for big head users. And the battery lasts quite long

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is amazing. Sounds good and set up is very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I’m stupid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found out the hard way you can’t use this headset with the Xbox Series X, because the wireless system doesn’t work on the series X for reason. just wasted money on a good headset whenever I can’t use it for my console lol. Don’t get this headset if you have the Xbox Series X/S

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    It’s the little things

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. Just minor things I’m not 100% on. I use to have the wired ones and they were great just the ear padding starting going bad, so I thought why not upgrade. I love how long the life is before a recharge. Only minor things is the mic has to be super close for people to hear and the padding isn’t as comfortable for long amounts of time. Like I can start feeling pressure around my ears where I’m adjusting them in a few hours. My old ones I went 24 hrs no problem

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones, easy to use and very comfortable

    I would recommend this to a friend