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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 900 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the headset's impressive sound quality, long-lasting battery life, and overall comfort during extended use. Users also appreciate the reliable Bluetooth connectivity, lightweight design, and punchy bass performance. While the product is highly regarded for its core features, some individuals have noted concerns regarding the companion software and the overall price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 900 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Long battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 300hrs is absolutely true, I've not charged it in over a month

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I like

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent has a great audio very comfortable adaptable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Battery

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a month ago and use it for work. I AM STILL ON THE SAME BATTERY CHARGE!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set for the price, sounds great when your playing on line and you forget that you have the set on. Totally recommend the wireless one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 3 out of 5 stars

    battery++, features--

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good feel, good sound, good comfort. battery life is insane and the only reason im keeping it. on PC DTS audio dose not work, sound eq in ngenuity dos not work. i have installed ngenuity and dts over and over it only works randomly. if i restart my pc over and over maybe on the 20th restart it will work. when the DTS and EQ are running it sounds pretty good. when it dosnt want to work, for the money i think they sound like crap. way to tinny no base no sound stage space. this would be 5 star for sure if the software worked, but it dosnt so this is a very average headset with a good mic and a great battery.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love this headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, voice chat is good. Battery life is god tier. I unplugged it from 100% on 2/17/23, used it to game every night for at least 4 hours. Usually 6 hours or more, and only got the low battery notification on 3/3/23, after which I continued to take for another couple hours without further battery notifications until I plugged it in again before bed. I am currently using it for remote work and gaming now for the last week ( so about 12-14 hours a day) and since recharging it 3/3/2023 it is still only at 40 percent. It is also lightweight and comfortable considering. I have an industrial piercing in my right ear and many headsets make it sore after extended use, this one doesn't make it hurt in the slightest.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Download the software for the headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tye headset is great, and I noticed a massive improvment with the mic when i fownloaded their software and turned on mic monitoring. Also turnj g discord to 200% seemed to fix the quiet issues I had. The battery life is voodoo magic. My last headset requited a charge before each gaming session. I charged this one once, and Im on my 8th game night at 93% battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this headset for over a month and i had have no problems its very comfortable and sounds good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Purchased for casual gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Audio quality is great. It is comfortable around the ears when using. Best part is battery life, i can go a couple weeks or more without charging.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Hyper x alpha wireless headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has great sound, bass, and battery life. Well worth the amount paid.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    My opinion

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, it lasts very long hardly charge them, they are very loud and have a great microphone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Would definitely recommend and buy again

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned for around 8 months now and absolutely love this headset. Battery life truly is insane, I can walk around the majority of my house without losing connection (~1,100 sq ft house, including basement) and the audio is as good as I (a non-audiophile for those that would care) could ask for. I can't speak to the quality of the mic as I use an elgato wave 3 mic, but that's about the only thing I can mention. OH! I've not noticed (heavy emphasis on noticed) an issues with the software for this either! Often times the necessary software is what takes even a good product and makes it terrible (I'm looking at you, Razer) but I've not noticed any issues here!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them because they had amazing battery life and were very comfortable. I would rate them 5 stars if they had 7.1 surround sound too. Other then that they sound still great and feel premium. Definetly worth more money then the turtle beach 600 gen 2 or 700 gen 2.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headset, but YMMV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good headset for some folks, but not for me. Easy set up and compatibility. Good sound, though not surround (and not advertised that way). Main issue for me is the closed back setup. While I have always used closed-backed headsets, and from multiple brands, the setup on these is too much. For some that might be a good thing, reducing outside noise without ANC, but for me I get an earache after wearing these for an hour or so. Even after stretching out the headband so there isn't as much clamping force, and switching out the cups for some more permeable aftermarket ones. So if you have trouble with safety earmuffs or similar, you might want to look around.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had the seperate microphone from this brand and loved it. These headphones are comfortable even for long wear use and the sound is clear. Good quality for that price!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Battery life to infinity and beyond!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset while it was on sale upgrading from a wireless xbox headset. First the battery on this headset is unrivaled 300 hours hands down beats any headset I ever had. The foam cushion is descent enough that it doesn't tighten around the ears. The frame of the headset is durable yet flexible it actually feels sturdy compared to anything else I ever owned. I had razer, corsair, and xbox and almost all of them had issues with battery life and audio and the wireless distance was horrible. Cloud Alpha worth every dollar!!! Especially when its on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sounding headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit. Great sound. Very happy with these headphones. Works great with the PS5

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last for ever didn’t charge it for over two months ! Sounds great, coming from steel series arctis pros

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent headset for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, have only had the headset for going on a month. Sound is good and defined and the bass is passable for a wireless headset. The hyperx software is simple and intuitive, the battery life and aluminum construction is definitely the selling point for the price. My only complaints are the mic is not as sensitive even with gain upped a couple decibels and the ear cups a tad on the shallow side so the top edge of my ears rub a little on the inside foam but your mileage may vary.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and good pricing, using on a daily basis, super confortable, made to last, definitely recommend for everyone! Have tried other brands and this is the best. Thanks, also I have friends that made the same purchase and they agreed, definitely the way to go. The set up with the directions that came with the product was easy to understand and did not take very long to figure out. Keep having great products and great choices for consumers and fair prices, thanks again for having stores with comfortable surroundings and inventory,,,,,,,,,,

    I would recommend this to a friend