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Customer Ratings & Reviews

Your price for this item is $125.99
The comparable value price is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 771 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the Cloud Alpha Wireless Gaming Headset's sound quality and exceptional battery life. Many also appreciate the comfortable design and lightweight feel. However, some customers have expressed concerns regarding the software, range, price, connection stability, and fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 771 reviews
  • Rated 4 out of 5 stars

    Confy and clear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty, and works well for what is designed for

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He really loves these headphones. He said they’re more comfortable than the Turtle Beach 800x.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grandson and He loves them He said that they are perfect for his gaming needs

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is amazing but the bass is a little much. Also the app that comes with it causes almost a half second of latency.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The woress is awesome i can hear my game from the kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love that i dont have to charge the headset constantly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Randomly stopped working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using these headphones for 3 months it randomly stopped working. The dongle still works but the headphones won't turn on. It sucks to have a well-built headphone just for it to die within 3 months time. Several people have complained about this online about it randomly not working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset has terrible audio and mic quality. Compared to a Razer of equal value it's night and day. The mic sounds like you're talking to someone with a tin can. The audio also has a very flat/tin sound as well. I would never recommend this headset to anyone - even if it was free.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality/Support Issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done three RMAs on this device. The first being the plastic clips that broke off. The second and third being that the device will not charge/turn on after being left to charge. The last two RMAs they were unable to identify the issue. It seems to start working again after being left off and not charging for a week or so, not a great experience.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for large heads horrible mic-monitoring

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cups are not as deep as I had hoped and the sidetone is non-existent. You can hear the sidetone if there are no other sounds playing, but that defeats the purpose. I would not recommend these if hearing yourself is a concern of yours. Also would not recommend if you have a larger head.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Where's the bass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones felt like voice audio only headphones. I had purchased them because of the reviews but I don't think they should be in the gaming headset category. Detachable mic was welcoming but the loudness failed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dope

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im old so I called a young person to help me select this gadget.He said it was Dope ,so Im guessing that means Nice .I don’t know if I used the term “Dope”correctly but it’s definitely not drugs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rendered e-waste by HyperX

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years and 2 months, the USB receiver stopped working. There is no replacement receiver available for purchase by HyperX, and the warranty on these headphones is two years. So essentially, the headphones themselves have been rendered as e-waste. Strongly recommend buying SteelSeries headphones instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality of Mic and Headphones FAILS.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product in August and now it is September there is crackling in the headset and friends complain about the quality of my mic that is on the product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great but then they died.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Worked perfect for about 12 days. Then they just wouldn’t power up. I tried charging it, holding buttons to reset it, they won’t do anything. They are completely useless. This appears to happen to a lot of people. $200 plus for a paper weight. Will return and not sure if I should exchange or get a different kind.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in only 4 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i had known they would break after only 4 months i would have gotten a plan and a different headset. I liked them when they worked. They broke so fast i cant say its a good perchase. Plugged them in to charge they stopped working when i tried to turn it on....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hyper x alpha head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can definitely buy better headphones for this amount of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money at all! My mic decided to quit working 3 weeks after purchase. Of course, it was too late to return it to the store by then and it’s the one time I don’t buy the warranty. Tech support hasn’t been any help either. Even when I wasn’t having issues with the mic, I wasn’t very impressed with the headset for $200. Too quiet and a slight lag in audio. Fired shots don’t register in your ear until almost a full second later. Don’t waste your money on this product. If you do, buy the warranty!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smh, so much money for so little quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after abt a month and a half of use. It will charge but won’t turn on? HDMI bt connector gets too hot and overheats and will make the headset glitch out and then disconnect. Very regrettable purchase, should’ve just stuck with my wired headset.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Honestly very upsetting

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps on disconnecting and I have to get up and unplug the usb to get it to reconnect.

    No, I would not recommend this to a friend