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Customer Ratings & Reviews

Your price for this item is $125.99
The comparable value price is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 771 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the Cloud Alpha Wireless Gaming Headset's sound quality and exceptional battery life. Many also appreciate the comfortable design and lightweight feel. However, some customers have expressed concerns regarding the software, range, price, connection stability, and fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 771 reviews
  • Rated 2 out of 5 stars

    6 out of 10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HyperX - Cloud Alpha Wireless DTS Headphone:X Gaming Headset for PC: well-designed but the sound quality not good

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i needed, could use a tad more definition to audio ,but thats only if ur hardcore into needing to hear a pin drop in a game lol

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don’t write reviews negative or positive. These headphones are amazing. I can game for hours on end without issue with comfort. The mic according to my friends is great and no noise gets in. I’ve only charged my headphones once since January 11th and it just hit 20%. I game maybe 30 hours a week and I personally love everything about these. I got them on sale but I’d pay $200 for these no problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy these headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones I have ever owned. Randomly and frequently the audio will go full blast to static. It has caused injury to my hearing and almost causes cardiac arrest. I am not exaggerating. DO NOT BUY THESE HORRIBLE HEADPHONES! YOU HAVE BEEN WARNED!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Learned my lesson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had them a month and the mic doesn't work that great. The sound is nothing to write home about. Honestly from all the reviews I saw online I feel like I was lied too. This was a complete waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery is not great at all.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year or so ago of using it. I absolutely loved it. Best headphone I ever had. But battery just died and it won't charge anymore. What a waste of $200. Didn't even last for 2 years.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is hands down one of the best I ever purchased.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful mic

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic is terrible. On the highest setting my friends couldn't tell what I was saying. If you get this for solo play, the sound is great, but don't use it if you play with friends you need to talk to.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 3 Months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 3 months and then died. Wont turn on not lights to indicate if its charging. Tried multiple cords, bases and outlets but nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The supporting software no longer works

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This js no longer supported on their software. You cannot update it easily and it has started having major connection issues around the time their software decided to not work (months ago). It is a known issue that they do nothing about

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on March 4, 2023. It will not turn on, I can not charge it and I am just over the time to be able to return it. So it is now a very expensive paperweight. I will never buy from these guys again. This is the second Hyper X headset that has become trash.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Wireless

    Rated 5 out of 5 stars

    A 5 star headset for gaming multiplayer single pla

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great combo of stuff put together Big battery life 50 mm drivers with dual chambers DTS X sound Wireless Good product materials Great audio separation Comfortable DTS X with movies nice aaa Stays connected I updated the firmware and the software when I first opened the box. I returned the cloud III top one just pay the extra these tune better and seem to have better separation. I am on PC so I use my onboard sound card software along with the hyperX software As for the mic I don't use the mic that much except for Co-op with my cousins. Multiplayer with my cousins, they have no problem hearing me and said they sound fine too. So that's my review on mic. I'm not too up on how Mic sound.What's good? What's bad, but no one kept saying, what you say?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Look elsewhere, always pops in right ear.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what went wrong on this headset but it is the worst hyperx headset I've owned. The first set I got popped and crackled in the right ear, I exchanged it for a different set and it does the same thing. Then out of the blue they go to max volume and all I hear is loud static which was quite painful to say the least.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Product review

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked for half a week and then wouldn’t charge or turn on! I’m not sure if the one I had was just defective but I didn’t have the greatest experience with this product.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounded good but werent very comfortable to me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Amazing battery life and good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main requirement when buying a set of wireless headphones was battery life; these do not disappoint. 300 hours estimated is on the conservative side, as I've only charged them twice in two months. I have definitely had headphones that have better sound, especially at this price, but these are no lightweights, and the quality is pretty good (7.5/10). The highs and mids are crisp without much washout. The bass is responsive and hits low, but can get muddy at higher volumes. Mic quality is great but you have to make sure you attach the cable fully - it's a little difficult to get it all the way in. Having a pop filter cushion on the mic is a big plus as well. The band adjusts pretty widely and will fit my big head comfortably without much issue. My biggest problem though is the faux leather earpads, they are hot and uncomfy after about 90 minutes. I replaced mine with some $19 Steelseries mesh fabric cups though and that helps tremendously. Would recommend at lower than retail price especially due to the battery life!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped charging or powering on after 3 months. Guess that’s what I get for banking on “big battery”

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mike Didn't Work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get the microphone to work so I returned this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good gaming headset, hallow sound, can't here background

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Leave me alone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop bothering me for a review I bought this over a month ago

    I would recommend this to a friend