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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5044 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 5,046 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    It’s a great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been searching for a headset for a long time since my Xbox headset broke after 6 mo. I tried wireless headsets and they just didn’t work correctly, (ie. cutting out, uneven sound, etc.) even though it costs as much as a wireless headset, I prefer this one. I have been so happy with this headset, and it’s wired! It never cuts out on me during gameplay, and has no sound issues. It comes with interchangeable ear “guards” which are super comfy. It even comes with a box which I use as an awesome case. I would buy this headset over a top quality wireless one any day!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone

    Rated 5 out of 5 stars

    Probably the only headset I'll buy now

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has served me extremely well. It's actually my second one! I use one for gaming and one for work so that I don't have to switch back and forth. They are comfortable, don't clamp your head too hard, and have a detachable mic if that's something you need.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buying my second pair

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset because my job requires a ton of WFH meetings and my laptop's speakers and mic weren't cutting it. It's been great--very comfortable to wear all day, and it cuts down some of the noise from my fiancee taking calls in the room next to me. I get tons of compliments on how good my voice sounds through them. Now that I'm back in the office three days a week I'm buying a second pair so I can have one at work and one at home.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    Nice gaming head set for a first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first set for computer gaming. Recommended by a Best Buy employee. I am glad I took his suggestion. I like them. Comfortable, not too heavy, decent sound. All in all nice set for my first computer gaming set.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Comfortable and great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I have used. They come with "normal" smooth ear cups but I use the softer, velvety ones and they are really great. The sound quality is good and I like the flexible boom mic. The only thing that is different for me is the two-part cord system and built-in sound card. If you want to use the headphones with a phone or other device that would be handy for listening to music but I do not use it for that. The biggest complaint is that the mute button for the mic is a small slider on the side of the sound card and not easy to find while gaming. A small detail but annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gaming headsets

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have a great feel sound is great and very durable around my child and pets

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recently looking for a replacement for my Sony Gold headset, for it had plenty of signs of wear. Given that this primarily works best for PC, I was hesitant to go through with the purchase. However, hyperx had released an update that made the sound card compatible with my PS4 and that was it. Not only do I have great surround sound on my PC games, but the sound card compatibility gives great sound on my PS4 as well. For the price, the versatility, durable and comfortable design of this headset, I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Decent headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough and got it on sale during black friday. The inline volume controls and surround sound button are handy. Other folks say my mic is clear so I guess that's good. Seems to be well built. Ear cups are substantially larger than my old one. Only "negative" is that I don't see much a difference compared to my old Fatality Creative ones. I'm sure there is one as it's probably almost 15 yrs old but I just can't see it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Quality, doesnt feel cheap and its good value for the price. Made with a combo of metal high quality plastic and foam. The sound quality is great and works fairly well with PS5 DualShock Controllers. Ive had no complaints about my voice output.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Headset for FPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always one to think "maybe surround sound is a sham" after experiencing very sub-par headsets that advertised surround. I picked these up and all my expectations were blown out of the water. Surround is on point, the cans are MUCH louder than any headphones i've ever used, actually having to turn things down in windows and in game for the first time, they are SUPER comfortable, especially for a fathead like me. The only reason this gets a 4 is because when you are using the included sound card, the microphone sounds almost worse than a turtlebeach microphone. If you are going to use this headset for streaming, spend the extra cash to get a dedicated mic.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset I’ve had

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very sturdy and mostly made of metal very comfortable for long gaming sessions and my friends say that the mic is so crisp and that now that I have this headset that I make better call outs overall best headset I’ve ever had and would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones for Gaming

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for PC gaming, only ones Ive ever really used, sound quality is excellent, comfortable to wear and the surround sound option is a bonus! Highly recommend these!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had many headsets in my gaming career. like razer, logitech, steel series. now they broke down it was time to try a new brand. From the many brands HyperX was one i wanted to try! it had good reviews so i gave it a shot, and i love it! I use it every day and the mic sounds great. (what i can hear from my friends) pros: -Good sound -Fits good -Clear mic -No drivers, plug and play cons: -Mic doesn't feed back through the headset. -Can get a little hot around the ears after long time use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gift for the hubs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a surprise for my hubs and he loves it!!! One of the sales reps at Best Buy recommended them saying they are very comfortable to wear and very versatile. He was 100% right! You can easily add and detach the mic and they can be used with your pc as well as game consoles. The sound is very clear and they really are comfortable! I'm sure there are so many more things to praise but like I said these were a gift so I don't know all the ins and outs. Hubby says no complaints at all and that they are better than the last one he had.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy and light

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so good comes with a extra plush velvet like premium ear tips . These are light and aluminum touch and when your not talking it blocks that heavy breathing noise yeah I’m taking to you buddy! Upgrade to these to your collection I have these another set plus my beats studio 3 for noice cancelin. Got these on sale at best buy been a long customer. Hyper X really light & comfy and the red box was a nice premium touch felt like a Apple product unboxing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All Aeoubd Great Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully designed headphones that are sturdy and still feel like you’re wearing nothing at all. Nothing at all. (Ned Flanders) The surround sound is great and only plugs in through usb. The headphones can be plugged in through a 3.5mm jack and it can split the mic and audio if you need to with the provided adapter. The mic is phenomal and cancels out all noise around you, really well may I add, and it also could be removed from the headphones if you don’t need it. Comes with a nice carrying case.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Phenomenal Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stand by this headset 100% I bought this one for my brother who breaks those cheaper 40$ headsets every few months. This one is solid and he loves the sound and look of it. The metal in the band is phenomenal the sound is better than most could be better but if your looking to stop buying headsets back to back this one is it. I bought this headset on Black Friday for 60$ great deal price Thank you for your time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Spectacular

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i find that these headphones are perfect I really enjoyed the sounds and comfort what I would recommend to new buyers Is that they switch oh the pads that come straight on for the other ones they give you but great product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Total Immersion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't Game without these. They're super comfy, very light, and don't impede my head movement. The sound quality is beautiful. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 4 out of 5 stars

    Great headphones good mic and comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were great.with the detachable mic and wired headphones the headphones never run out of battery are extremely comfortable and have exellent quality for gaming

    I would recommend this to a friend
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