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Customer reviews

Rating 4.6 out of 5 stars with 5049 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 5,049 reviews
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some trouble getting microphone working but finally worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphones for gamers!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Just wish there was a mute switch and volume toggle when using it on the Xbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset quality was way better than I expected for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandson loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for our teenage grandson's birthday. He loves them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really enjoys using this headset for online gaming. I like it because then I don't have to hear the sounds from the game!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It nice a comfortable. It also adjustable so that helps to get comfortable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great for the money.There were other headphones much more expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The very best for this price point

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the PC only, Windows 10 Pro 64 bit. The short story is OMG, the sound is great … the microphone (with some third-party software) is great … the comfort level is great … the build quality is great (see a pattern here)? HyperX, you get five stars from me. I WISH I had found these prior to reviewing Corsair VOID (wireless and wired), Corsair VOID Pro, Corsair Virtuoso and finally the Steelseries Arctis Pro Wired DTS Headpphone X v2.00. CONS The headset has a 3.5mm braided cord … it is too short for my needs … however the braided cord seems robust enough. Since the cable cannot be disconnected from the headset, they become useless if (when) that hard wired connection breaks (this is why you WILL BUY the 2-year Geek Squad warranty). 7.1 sound is approximated but not true … but still the sound is just “WOW” when you press the 7.1 button in the sound card Headset microphone arrived muted … it took me a couple of minutes to notice the mute switch on the side of the USB sound card With the microphone volumes maxed out in Windows 10 Pro and on the sound card on the cord, the bar on the Settings -> Sound options never peaks above about 25% even when yelling into the microphone. But there is a fix: 1. Download EqualizerAPO64-1.2.1.exe (reboot after this step) 2. Download PeaceSetup.exe (this is a skin that gives Equalizer APO a more friendly GUI). 3. On YouTube search for “How to fix HyperX Cloud, Alpha, Revolver & Stinger microphone recording level (ANY headset)” video. Follow the instructions provided in the video and you are off to the races. And just like that, the microphone is no longer on the “Con” list. PROS Kudos to Best Buy for allowing me to purchase and return no less than five headsets during this grueling process. The sound is amazing (given the 7.1 caveat above) but with the APO Equalizer installed you can manipulate the sound profile for both microphone and speakers until your heart is content. Hands down the most comfortable headset I’ve ever used … they also give optional ear pads (memory foam or pleather) so you can choose which experience you like the most. This was a HUGE deal to me as I sometimes wear the headphones for 10+ hours straight. Your mileage may vary depending upon your head shape and size. They are also comfortable wearing glasses and a hat. The “cans” adjust up and down to complete a perfect comfort level … one high-end headphone I tested did not have this feature (which blew me away) So very easy to setup which is a welcome change with regards to all of the headsets I tried out prior to this one (read no huge file to install to program the headset like Corsair and SteelSeries headsets have). For you readers who just have to have a ton of RGB lighting … you’ll just have to look elsewhere. But if you choose to use another headset for this one characteristic … you are an idiot. Noise cancellation is good enough Appearance is spot on. They omit the bells and whistles that other microphones spend so much time implementing and configuring. Microphone is detachable and comes with a rubber plug to fit into the hole to keep dirt out of the headset. This means I can detach the microphone and it looks appealing as a regular set of headphones for when I’m working out at Planet Fitness. It works well with my Apple iPhone 8S … I have a small dongle which converts the Firewire iPhone connection to a female 3.5mm jack. I simply connect the two and I’m off to the races. Microphone is easily adjustable (physically) and stays where I put it. You will have to resort to trial and error to determine optimal placement of the microphone for the optimal pickup of your voice. That's it ... buy them with the 2-year Geek Squad warranty and you will not be disappointed. However, it is important to know that if you pass the 14-day trial period and you did purchase the warranty, you can only exchange the headset three times. As I HIGHLY doubt you'll get three bad units in a row it is important to know this. This applies to all Geek Squad warranties by the way ... three strikes and you are out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my brother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He loves them and says they have good sound qhluality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for a gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is a pc gamer. He knows good quality products. This is a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone....................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity is on point, my son loves it and also told me set up was easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotbfor my grandson and he loves them. They are problem free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love these headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headest for ps4 wish it had more surrond sound but good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not ps5 compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return as this was not compatible with ps5. It was a gift for my husband.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this headphones is good price and quality for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son he liked it very much works well for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my son and he loved it. But he was irresponsible and the dog chewed it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Holds up with rough usage

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this headset for my brother in law as a gift since he didn't have a decent headset when he played with my husband. He is really rough on his stuff including this headset but it still works even though its pretty beat up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend like his present it was for gaming ! He needed a headset

    I would recommend this to a friend