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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.6 out of 5 stars with 5044 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,046 reviews
  • Cons mentioned:
    Volume control

    Rated 1 out of 5 stars

    I returned them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son didn’t like the external or separate volume control.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it back because after consideration, it was too expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work as well as some of the other headsets.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a couple months, sound went out really fast

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    the headphones came damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    straight out of the box, these headphones were clearly damaged. The box was bent and out of shape, and when i put these headphones on, one of the cushions were missing. Also, the audio quality was horrid, and the 7.1 surround sound was no different. Overall, this product was not worth the price, and buying cheap $15 headphones would work a lot better.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    na

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't want to write a review so im just typing stuff

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get the 7.1 to work on my PS4 so I can't give my honest opinion

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left side didn't work out the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have loved to give this product a great review but my cloud II's had no sound output coming out the left side. Switched it out for the Alpha and am happy with my decision.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass, Volume control

    Rated 3 out of 5 stars

    Worth the money/ honest review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested various headsets and none of them were just right. You know when you’ve found what you want. Bass is not as rumbley as I would like but it’s not necessarily lacking either. Clear quality sound, detachable mic and VERY comfortable with what I find a great design and look. Doesn’t look or feel cheap. My only downside to this headset is that it does NOT have inline volume, mute etc etc. I’m order to customize chat volume or mic monitoring you will have to go to your settings to do so. Just press the home button and swipe right until you get down to audio. BUT! Fortunately if you would like the convenience of having it at your thumbs you can luckily use the Turtle beach ear force audio controller plus (adapter). Therefore you get the volume control, mute, mic monitoring, super human hearing and equalizer presets. It juices the headphones up. If the headset has all these available on the headset itself I would have gave it a 5 star. But none the less, best bang for your buck. Astro’s aren’t worth the money for the sound they produce. Just my opinion. Hope to see a wireless hyperx cloud 2 with the features of a stealth 700

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Had to return and buy from game stop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    THERE NOT 100% PS4 COMPATIBLE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets are beautiful and comfortable and well made. But.....if you are buying these for use with a PS4 than don't. They say that they're compatible but it is misleading! The mic is not compatible! Not cool to false advertise. What a waste of my time and money. I will be returning these!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ultimately returned this headset because it just didn't sound nearly as good as what I was replacing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Muffled audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friends tell me the the output of my mic is terrible, like android audio.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke Almost immediately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this product for about a month it began crackling to the point where no other sounds could be heard. To fix this I have to unplug it and leave it unplugged for about 30 minutes. This happened frequently to the point where I could no longer use the headset. Definitely do not buy, its a faulty product and no fix is available online.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not full compatible to the PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not full compatible with the PS4. Sone button will not work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I would not buy it again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was not very durable and has stopped working. I would not buy it again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    idk about these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am now on my 3rd pair, the sound and mic is ok but the wires just arent good, they keep twisting for no reason and it gets loose where the wire goes into the headset and causes a terrible static noise, this happened on all pairs I've owned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Mic after 60 days.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone died after approximately 60 days of moderate use, 2-3 days a week. Problems started with excessive noise to recipients from this microphone. Tried to replace the microphone with an after market replacement to no avail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good for PS4 and Pc not xbox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed when I purchased this item for my Xbox I bought this item for the 7.1 sound which I could not use only on ps4 and pc are you able to use the 7.1 and if you do not have a newer Xbox controller you have to buy a 25 dollar adapter

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad plastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the plastic in which the metal slides through on each side have started to crack and fall to pieces after several months.

    No, I would not recommend this to a friend