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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 913 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers find value in the Cloud II Wireless Gaming Headset, particularly praising its excellent sound quality and comfortable design. Many appreciate the long battery life and reliable wireless connectivity. However, some customers have reported experiencing issues with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 913 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my brother! It’s really great the quality of the sound and the mic are amazing ! 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are phenomenal headphones, great sound quality, great for gaming without rupturing your bank account.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Razer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good headset but i like the razer krakenbrand

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    You get what you pay for!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound & battery life. Super comfortable for long hours of gaming and no sound escaping to bother everyone else in the house. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good pair without spending too much

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones overall. They do hurt the top of head if I wear them for an extended period of time but other than that have had 0 issues and they sound pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Power button wearing out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with a Mac and audio and mic quality are very good. The power button started wearing out and sometimes I have to press down the button two or three times to turn it on, but no issues otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, surprisingly very noise cancelling even tho such wasn’t listed! Fantastic sound quality too. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most comfortable headphones you can buy. Built to last too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Leave one ear open

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancelation. Got in trouble a few times with the mrs because I couldn’t hear her.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great purchase, replaced my wired HyperX Clouds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are exactly what I needed. Sound quality is very goood (I won't review the virtual 7.1, I turn that off asap) They are a snug fit; nicely adjustable for various noggin sizes. The installation was plug and play, didn't have to install anything for it to work on win10. Being someone who sits at the computer for way too long everyday, and drains the batteries of the device watching shows/gaming/youtube the only downside is that when the batteries do run out, the charging cord is wayyyyyyy tooo short to charge and listen at the same time. Haven't yet used the mic. Otherwise great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming Headset

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset for not only just gaming but sound in general. Love that it is rechargeable and cordless. Real nifty headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My thoughts

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within my 2 years of having these headphones, I am still amazed on there current condition and their performance. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up for my gamer son - they work. Quality seems great. Being a GenX gamer myself, I'm always a bit apprehensive with wireless when it counts, but haven't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this headset. It doesn't look as high end from the design but the audio quality is top of the line. Used for gaming on PC and PS5. So far this is his favorite headset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smitty love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a gift for my son he love them now he can ay his game online. 5 other purchases a pair too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Bang for your Buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best feeling headphones on your head. great sound and battery life is great. I've tried a few of the top sellers and ill go back to hyperX everytime

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely FANTASTIC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot possibly stress enough how good this headset is. Easily one of the best wireless headsets on the market, as long as the built-in mic isn't an important part. Impressive build quality, it feels lightweight and doesn't have a lot of clamping force, the leatherette cushions on the earcups and headstrap are very soft, and the earcups have good ergonomics. I can wear this thing all day and not become fatigued which is a statement about how much effort HyperX put into this headset. Stop hesitating and just buy it already!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headset for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset, feela quality. Has nice clear sound. Only downfall for me is its a bit on the small side. I wear a size 7 7/8 fitted hat. On max settings max size its very snug

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Maintenance

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get my headset from Best Buy in good condition every time and I always have gotten hyper x and Best Buy always has it so I’m always confident to open Best Buy and buy my go to headset

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SUPER COOL!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is super awesome! Its like (but not sure) noise canceling headphones! The sounds is AMAZING and I'd highly recommend this to you!!

    I would recommend this to a friend