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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 913 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Cloud II Wireless Gaming Headset, particularly praising its excellent sound quality and comfortable design. Many appreciate the long battery life and reliable wireless connectivity. However, some customers have reported experiencing issues with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 913 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handle did break of after a while.Nice bade and amazing sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset out there hands down sound quality is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug in to your computer and go as long as it has a usb type c port and also has wireless capabilities as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loud and good sound for this headset. Amazing sound for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    ABSOLUTELY WORTH IT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WONDERFUL! I was expecting SOME latency, but to my surprise I am able to play beat saber without any latency! Thankfully, this headset does NOT operate over Bluetooth, but rather a 2.4ghz connection via the included dongle. Overall, I’m thrilled with the sound quality, comfort is superb, and connection is solid and stable! A MUST HAVE if you are still using a budget headset. These are 100% worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HyperX - Cloud II Wireless Gaming Headset for PC, PS5, PS4 and Nintendo Switch - Black/Red-- Good

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Preferred Headset

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always my brand of preference for headphones. Comfortable, adjustable and more than simple to use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sounds great, very comfortable, but not very loud.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this with PC, PS5, and Switch, and have been very pleased with these headphones. I have large ears, andVery comfortable I only wish it was just a tad louder. NOTE if you have larger ears like myself, they may make contact with the inside of the ear cups and be very irritating. I ordered some replacement ear pads from Amazon (WC Wicked Cushions) and now they feel fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    very good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has extremely good sound quality. huge upgrade from my old headset

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this headset for a little over a year and it’s amazing from sound to quality everything about this headset is great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues. I come across clear to my friends and its pretty comfy. No battery issues yet

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 3 out of 5 stars

    A bit of a disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen and heard a lot of good things about this headset for a while now and I was looking to get into the wireless market. There are a lot of good things about them but the biggest issue that detracted me personally was the sound. So to start off these feel great. They are light weight to the point you won't even notice that you're wearing them. The top cushion and ear cups are very nice and firm but still soft enough to conform to your head and ears. They also look fantastic, personally I don't like "loud" headsets that scream HEY I'M GAMER. These are minimal and subtle. Love the red on black look they have going and honestly these matched my setup the best. Now the issue I had with these are the sound. For a pair of headsets at 150$ there is no software made by Hyper X that can control the EQ settings. Out of the box they are very treble heavy and maybe that's what fps and high actions gamers want. For me personally there was no bass and that was the deal breaker. Again if they had EQ to maybe bring up the bass that would have been great but they didn't. I also didn't want to go look up a tutorial on a third party EQ program. I already have enough stuff running in the background. These are a good pair of headsets they just need a bit of tuning. Again maybe that's is what is popular and I'm just spoiled coming from using Astro A40's but it was not for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well! Can hear a lot more clearly than with most headsets, but the battery time seems to only be about 3 hours

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, holds up well…my son has been using these for months now with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset way better than my old one and the Best Buy staff worked fast to get me my head when picking up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headset Of course, these are great when gaming but also are good for work calls. Sound and mic work great! Cancels out other sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    From wired version to wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the wired version and saw I could get the wireless so I figured I would give these a try. Much like the wired version, these are pretty much the same fit and feel on my head. These are comfortable and sound great on my PS5. One major plus is the sound to me is slightly better from the wired. One thing I did notice is that the mic doesn’t seem to pick up my voice as much as my wired version. It’s an easy solution to just turn up the mic but it is something that I noticed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, highly recommend to anyone looking for a cheap headphone with great great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! My husband is very happy! Thank you Best Buy for the vide variety of options

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love this headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous cloud headset and I'm glad i made the upgrade, headset sita nice, detachable mic, its a must grab!

    I would recommend this to a friend