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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 913 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers find value in the Cloud II Wireless Gaming Headset, particularly praising its excellent sound quality and comfortable design. Many appreciate the long battery life and reliable wireless connectivity. However, some customers have reported experiencing issues with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 913 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice lil pair of noise makers for your ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    light and comfortable. Happy with the purchase. 2nd headphones from hyperX. First ones lasted about a year, hopefully these are a lil more durable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Yeah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality headset, best one I ever had , previously had another hyper X headset. Charger cable head was tight fit... almost feel like it might cause damage, but i have another cable that fits well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fantastic and the microphone is great and picks up very little background noise. My only complaint would be the ear cuos are a little on the small side.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Boyfriends christmas gift .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its looks very nice great quality! hes been talking about getting these headphones so i got them for him cant wait to see his reaction

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great after extended use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to use even after extended use. Issue with wireless cutting off but may have been due to wireless extender overheating on PC.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this headset since February 2021 and so far I'm very pleased that Ipurchased it. Sound quality is amazing and the main reason I brought it was the durability. Excellent headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got it it was a little crackly with thre audio, but after unplugging the dongle and replugging it in it worked great, highly recommended if you find under MSRP

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headset w/ a fantastic noise-canceling mic!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. I am a remote worker living in a small condo. The noise-canceling mic is fantastic. Headset is very comfortable, so I can wear it 70% of my workday with fatigue.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones love the battery life! Wish it had a longer charging cable, surround sound and you can create different preset options! Love it worth the price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good, when it works

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair of these I've had. The first I had serviced after about a year the audio kept cutting out on me when watching videos on netflix, youtube, etc. I got a second pair and the same thing keeps happening. I got a pretty beefy gaming system; along with a gigabit internet connection with only myself on it on a wired connection. Not sure why it happens. Sometimes unplugging and plugging the dongle back in helps; sometimes it doesn't. Will be going back to a wired connection instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great headset, mic stopped working properly.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset Mic stopped working a few weeks after purchase. Signed up for Best Buy account dealio and was able to exchange it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that work flawlessly even being wireless. Better than the Razers I had.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    READ BEFORE BUYING

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this coming from HyperX Cloud Alphas as I felt like wireless would be convenient. However, if you don’t really NEED wireless, I recommend getting cloud alphas. The wireless version was a bit small and felt cheaper despite the fact that it is $50 more expensive than the wired cloud alphas. Also I should mention the charging cable is like a foot long and there is white noise which I found was normal apparently.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worthy of regular gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im a very audiophilic and particular about my headsets so ill set this at a 3 works fine for regular gaming just frequency pickup doesnt match my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a must have for hyperx fans. it's as good as the wired version and has a long battery life main thing that i hate is the volume wheel breaks easily

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using corded headsets for years and I’m glad I switched and don’t have to worry about that anymore! Battery life lasts me about 3 days. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds really great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality sound is actually astonishing, 0 regret totally recommend this headset!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping for a better experience based on the reviews, but unfortunately that was not the case. The mic quality was severely lacking, and didn’t even work at all 75% of the time. There were mic volume issues and feedback issues. The comfort level was also not to the level I expected. I will be returning.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than more expensive brands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a much more expensive pair about a year ago. People can hear background noise when my son uses them. Picked up these & no more noise, good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good Product Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clamping force was a little bit tight at first but slowly got looser as i started to wear them more. Very comfortable. Ears can get warm after long gaming periods.

    I would recommend this to a friend