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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 913 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers find value in the Cloud II Wireless Gaming Headset, particularly praising its excellent sound quality and comfortable design. Many appreciate the long battery life and reliable wireless connectivity. However, some customers have reported experiencing issues with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 913 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio sounds great and comfortable on head for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Hyper X Cloud II

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking head phones with good sound and fit. They are really easy to connect and using them right out of the box

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Headset, but USB Dongle Breaks Easily

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for some good gaming headphones with solid sound quality and a comfortable fit, this is a good pick. I've had these headphones for 9 months now and up until now after a user error accident, they worked great. There is one flaw to this headset, and that is the USB dongle. It is pretty fragile and bends easily enough to where any slight amount of force will permanently bend or break your dongle. Be wary if your PC sits in a tight space, near your legs where you might bump into it, or if you have animals that could brush up against it; any of these things could damage your dongle. Add the fact that the dongle is long , narrow, and is several inches long, it is an accident waiting to happen. Once your dongle is broken, your headset is trash. The headset cannot be paired to another dongle, and HyperX does not sell replacement dongles. The only thing left to do at that point is to contact HyperX support, but they will only help you if you still have the purchase receipt. Overall, this is a great headset that just comes short of being perfect due to some poor design choices on the USB dongle. If you take really good care of your headset, it'll be a great purchase. Otherwise, you may want to consider some other options.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    I got this hyperx headset for my pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts for like 12 hours on max volume and its really sturdy and good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Comfortable and long lasting battery.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headset and the battery lasts a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    good gaming headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality, very comfortable for longer use. mic does not pickup background noise.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sounds and it's a very comfortable headset! I love the fact that it's wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are great headphones and they sound greatand they have a amazing battery life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Favorite headset

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far my favorite headset. It’s light and durable with great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great midrange headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If budget is an issue, this headset is good for gaming, very comfy and the sound is crystal clear

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts long, good hearing quality. For being a wireless headphone I love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Long Term Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a long term review for the headphones. They start off great you know they do what they advertise, great microphone and buttons on the back. The only things that ruins these headphones is the fact the volume nob on the right side just stops working, I try pushing it up nothing, I try down nothing. It’s honestly infuriating because I don’t know why.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    headset

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] best headset on the market. light, super comfortable and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good compared to others

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones with decent mic and comfortable with glasses

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and sound great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not found a problem with them. Sound quality is great and the confort is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headset (VERY COMFORTABLE)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using HyperX for the past 5 years and I got to say, they are the best headsets I’ve owned. This is my first wireless HyperX. And it does not disappoint. Great battery life, quality and the fit is of course very comfortable and has a lot of flex, as well with the other HyperX I’ve owned. Works for my PC, Xbox, and PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Nice.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is perfect, of course depending on needs, long battery life, comfortable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and easy to connect. My son is very pleased with this headphone set.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Decent!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Comfy just wish it was louder! Software and battery are decent

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    A great wireless headset. Buy one now!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement/upgrade from a ten year old wired Logitech headset whose cord had been tripped over so many times it had become painful to my Discord communities with frequent bursts of static, This HyperX - Cloud II Wireless 7.1 Surround Sound Gaming Headset has to be the most comfortable headset I've ever worn. I can go for hours without any discomfort. The battery easily lasts the claimed 30 hours as I charge it like every third day. Even should the battery run out the headset works just fine while it is charging, Wireless is a game changer. I can head to the kitchen or anywhere in the house and not miss the conversation. The price was a bit more than I intended to spend, but after a few weeks of use I am convinced it was well worth the price though I did purchase it on a sale for $129.99, The normal MSRP is a bit more. I recommend it still though getting it on sale is a plus. My only complaint is that the black on black of the wired version of this product is unavailable in wireless. The wireless version only comes in red/black, which while it looks fine would not be my preference were the original colors available.

    I would recommend this to a friend