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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 125 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers enjoy the excellent performance and good value for the price of the Trace MR Gaming Desktop. They also found it easy to set up and appreciate its quiet operation and RGB lighting features. However, some customers noted limitations with the graphics card and RAM, suggesting upgrades may be necessary for optimal gaming performance. The included graphics card may require an upgrade for a smoother gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-17 of 17 reviews
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy!! Delivered on 6/11/21… given to my son for his birthday on 7/31/31… computer stopped working for defected hard drive!! Can’t reach anyone from this company on the weekend. I’m very upset and disappointed!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive Piece of Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only good thing is that Best Buy refunded the system without any issues. My son saved for over a year to purchase this item. The first order was shipped directly to the store (curbside) nice service from staff. We got home and there was next to no instructions, it was supposed to just plug in and basically ready to play, but nothing. Called the 1-800 # for assistance and they told him to check a few things and when that didn’t work was told to return to store and exchange for another unit. This time we had the system delivered directly to house for round 2. This time he got a little closer then the first unit, but again nothing. It was at this time that we returned it back to the store for a full refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box came open, didn’t have power cord or accessories, keyboard didn’t work, and screws were falling out of desktop because wasn’t secured during shipping

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pc messed up straight out the box

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter got this pc for her birthday and straight out the box it was crashing and kept having the blue screen, we picked it up a week before her bday so it was wrapped until then and upon opening on her bday and connecting the problems started so the day she opened it was the last day to return it and it was already minutes before the store was closing, so she is stuck with a messed up PC. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop Code: Critical Process Died

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh wow, I bought this 31 days ago and yesterday processor died! I start using it 2.5 weeks ago. I don't know what's going on, Was working fine and yesterday just gave an error in the blue screen saying Stop Code: Critical Process Died. New Computer. Horrible!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I Power Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came delivered missing parts and inoperable. For something I bought because it was plug and play it was really disappointing . I returned the computer and I will not buy an I Power brand again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HDD of this computer stop working after 3 months. The RMA process from Ibuypower is the worst part. It will take you months to sent you a replacement, after you paid for this process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quick to break

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working within 1 week of having it. The Geek Squad is currently working on it and has for tge past week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely dog water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible for the price I have nothing good to say about the overall performance

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gtx 710 bad graphics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good a good gaming pc if you want good graphics and game try a higher graphic card or another pc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even at this price it’s not worth it. Save up more and either build your own or purchase a different one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven’t received it. After it came damaged I was supposed to get a new one and never got it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible pc I mean terrible it can barely even handle Csgo and other easy to run games

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That pc do not work for games the pc start lagging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gaming pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work appt today to take in geek squad to hopefully fix

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned kept shutting of .don’t buy get something else

    No, I would not recommend this to a friend
  • Cons mentioned:
    Graphics card, Ram

    Rated 1 out of 5 stars

    Not an adequate computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've worked with 2 Revisions (Versions) of this same computer with the Gt 710 2 Gb and Gt 730 2 Gb. THIS IS NOT A GOOD COMPUTER. The actual computer processor, cooling, fans, and keyboard are fine. You can use it for normal work like spreadsheets, school essays, and youtube. However, games do not run well on this Gt 710. 2 Gb VRAM is not enough to actually play most games, and even if it works, it plays super slow, laggy, and causes blue screen crashes. I HIGHLY recommended either a laptop for normal use, or a computer with a 1660 6gb or HIGHER graphics card to play video games. Otherwise you will end up returning this computer. I don't know if the other reviews on this computer are fake. But trust me, this computer is not good.

    No, I would not recommend this to a friend