Customer Ratings & Reviews

This PC immediately began to freeze up from day one. I tried everything I could think of, Geek Squad etc., but it appears to be hardware issue. It has progressively gotten worse since then. I don't think it is fair nor a good business practice for Best Buy to sell me such an expensive product and yet want to charge me to fix a faulty product. That's all I have to say. I am a very disappointed customer.

Had to use the warranty because the last one had hardware issues. The case is a little different to open if you don’t already know how. The RAM is blocked be the fan, so you have to remove the fan to add more RAM or reseat it. They made it easy to trade in, although I needed to repurchase the warranty. Don’t recommend right now. We’ll see if the second one is better and may update review.

First one arrived with broken glass. Second one died within 2 months. Constant system freezes and loss of all internet functions. No other system at home was having any issues. Reinstalling OS did not resolve as it continued to experience disconnection issues and complete lockup without ability to enter task manager or soft reset

After conducting extensive research on pre-built and custom computers including Digital Storm, Origin, Alienware, and Maingear just to name a few, I had narrowed the search down to Digital Storm and Maingear for the build and reviews on their products. Each of the builds were extremely close and included Intel Core i5-12600K, MSI PRO B760-P DDR4 (Wi-Fi) (Intel B760 Chipset), 32GB DDR4 3200MHz, 1TB SSD M.2, 1TB SSD Samsung 870 EVO, Liquid CPU Cooler, and GeForce RTX 3050 RTX 8GB. Both systems had a cost of about $1900.00 and would take about 3 weeks built & delivered to my location. I figured I would see what Best Buy had on the shelf and found the Y40 IBP from iBuyPower which included a MSI Pro B760-VC WIFI MoBo, Intel i7-13700F, 32GB memory, 2TB SSD M.2, NVIDIA GeForce RTX 4060Ti (8GB), and Windows 11. This system was on sale and was $500.00 cheaper than other builders with similar components, so I decided to purchase this with the Geek Squad coverage to protect the investment ($180) and still came out saving money. I purchased this on January 13, 2024, so this will be an ongoing review to give everyone a clear perspective on the product. To begin, it was well packaged with clear instructions on how to begin the set up for the desktop (not that it was needed). After taking it out of the box, it looked great, wires were tucked nicely in the case, and the tempered glass with internal lights make it attractive on the desk. Setup was not difficult; however, it was extremely time consuming (mostly due to my internet because I live in the country and have Fixed Wireless). I haven’t had any issues with the system, It runs great, quiet, and easily runs my games. I will update this review in a month to let everyone know how it is performing.

Bought this a couple months ago worked fine until it didn't. Come to find out the RAM is not compatible with the system, causing crashes.

It constantly freezes. Many hours of troubleshooting and research and in talking to iBuyPower it appears to be a RAM issue. Or possibly CPU or motherboard. After replacing the RAM I'm still battling and troubleshooting it. I'm trying to resolve without having to send it all to iBuyPower and wait for them to analyze and fix it. Also in researching it seems others have had this same issue.

I was on the phone and online remotely with the geek squad because my computer has no volume and he couldn’t fix it. So he said I have to bring the whole processor back to Best Buy and have them look at it. Not very happy at the moment with it

I turn on the pc couple days after setting it up and it starts to crash and both the keyboard and mouse stop working. Only way i can turn it back on is to force shutdown just for it to crash again.

The graphics card quit working after less than 2 months. Best buy only warranties PCs for 15 days and IBUYPOWER will not warranty anything purchased from other retailers.

Internal fans are not coming on and neither are the lights. Hard to find user guide to setup.

Bought this pc during black friday and picked it up 2 days later. the gpu was wrong instead of 16 it had 8gb of vram. The pc turned off and on repeatedly. Not worth money. fake reviews

From the moment I powered on my iBUYPOWER Y40 Gaming Desktop, I knew I had made the right choice. The sleek black case with its vibrant RGB lighting not only adds a touch of sophistication to my gaming setup but also houses a true beast. The Intel Core i7 13700KF processor slices through the most demanding applications with ease, while the 32GB of memory ensures smooth multitasking. Gaming has never been more immersive, thanks to the NVIDIA GeForce RTX 4070, which delivers stunning visuals and uninterrupted gameplay at high frame rates. The 1TB NVMe SSD provides ample storage with lightning-fast load times, getting me into the action quicker than ever before. Connectivity is a breeze, and the system runs whisper-quiet even when under load. In terms of performance, design, and value, the iBUYPOWER Y40 is a clear winner. It’s not just a gaming PC; it’s a centerpiece that brings my digital adventures to life. I highly recommend it to any serious gamer looking for top-tier performance without compromise.

I Originally purchased a ibuypower y60 with a I9 13th, 32gb, RTX 4070. for 1599.99. First unit DOA, 2nd unit had random freezes issues after 30 days. I decided to switch to this Y40 it work great for 30 days and now its randomly freezes when idle or gaming. I have to hard reset it everytime it freezes.

Not a great computer. Too much terming in and off and difficult to use.

I started having consistent freezing/crashing issues almost day one. Tried everything under the sun to fix, but no good. Had no choice but to return it, decided to go another route.

On Paper it looks like a great system. The components do not work well together. The system keeps freezing up and no one can tell me how to fix it. Read the question section. No one can debug the problem.

Computer arrived in decent time but it doesn’t turn on, so I would give 0 stars if I could. 3 phone reps have told me I can’t exchange it.

PC stopped working not even 30 days after purchase went to best buy to get it checked out and they refuse to give it back with no explanation i would like a refund !

The item arrived and the video card was coming apart along with a broken pin. I was looking forward to this as a substantial upgrade from my old computer, I had to return it and they had none in stock.

PC freezes within in 30 min. Removed graphics drivers, changed OS, installed a ton of graphic driver versions, ran system at base minimal settings, Still, its bad. Unexpected and annoying