Customer Ratings & Reviews
- Model:
- IBTW38BC
- SKU:
- 6226200
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the IBTW38BC Alarm Clock for its wireless charging convenience, good sound quality, and user-friendly interface. The dual alarms with various options are also appreciated. While some customers expressed disappointment about the lack of a radio, others found the display challenging to read at night.
This summary was generated by AI based on customer reviews.
Alarm Clock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. I just wasn't as satisfied because it wasn't compatible with my cell phone and I was looking forward to charging my phone without a cord.
No, I would not recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tone it makes when the alarm goes off in the morning. I don’t like that I cannot set up the Bluetooth or the charger. I just keep trying.
I would recommend this to a friendBrand response from iHome
Posted .We are sorry to hear you are having trouble. You can wake up on time with this iHome Bluetooth alarm clock. 1. Make sure no other device is connected to your phone in the Bluetooth settings. 2. Restart your phone. 3. Press and hold the Bluetooth button for 10 seconds until you hear a beep. 4. Pair the unit to your phone. If you need assistance, our Support Team is here to help.
Phone: 1-800-288-2792. Monday - Friday from 8am -10 pm EST.
Didn't work properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the alarm clock for my husband so that he could easily charge his phone by setting on top of the alarm clock. But when we got it home it had a lot of trouble connecting with his Samsung Galaxy, which is supposed to be compatible and wouldn't charge the phone until after multiple attempts. Then we had to sync his phone to the alarm clock via Bluetooth but the alarm clock wouldn't let us unsync. We had to return the clock.
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear you returned the unit. Our Support Team would have welcomed the opportunity to assist with operation and set up. Most Samsung Galaxy phones are manufactured with Qi charging. Keep in mind, any case with metal will not allow the phone to charge. We hope you will give our products another chance in the near future.
Best Regards,
iHome Support
1-800-288-2792
- Cons mentioned:Radio
Disappointed in this one and returned it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks a lot of basic features that were on my very old ihome. I ended up returning it. Most noticeable missing, am/fm radio and the +/- 1 switch on the back for daylight savings time. I also found the alarm tone very annoying its a melody like a ringer option on a cell phone, not a traditional buzzer.
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
We are sorry for any inconvenience. This unit does feature a DST button the back for daylight savings. You are also able to change the alarm tone to wake up to your linked Bluetooth device. If there is anything we can do to help please visit ihome.com/support/contact
- Pros mentioned:Wireless charging
Not as loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as loud as I thought it would be, but great charger
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
The iBTW38 features 6 Watts of audio output, please make sure that the volume is at maximum on both your phone and the device.
Doesn’t last
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for about 6 months and it stopped working. The blue tooth does not always connect and will often just beep for the alarm. Now, the alarm will occasionally not respond to the snooze and will keep beeping. I have to unplug to get it to stop as it continues even when turning the alarm off.
No, I would not recommend this to a friendDoes this thing ever not mess up?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the answer is no. It will always mess up. From having plug in looseness issues so it comes unused constantly if a rats sneeze blows its direction, to alarm going off randomly instead of when set...to not turning off when you press off 20 times. The Bluetooth speaker isn't very loud. But it makes a great paper weight..?
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
We are sorry to hear that you are having issues with our product. Please reach out using the link below and someone from our customer service team will be able to help troubleshoot the issues for you. ihome.com/support/contact
Speaker only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was lead to believe had radio not just a Bluetooth speaker Returned to store
I would recommend this to a friendBrand response from iHome
Posted .Thank you for the feedback. We are sorry to hear one feature led you to return the unit to the store. Analog radio is becoming obsolete. Many stations are no longer transmitting the analog signal which requires an antenna. You can connect your phone/tablet via Bluetooth and stream clear digital radio from an App. You can even listen to radio stations that are not local to your area. We hope you will give our products another chance in the near future.
Best Regards,
iHome Support
Alarm clock review.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what to say here husband returned this clock. Didn’t care for it.
No, I would not recommend this to a friendBrand response from iHome
Posted .Please elaborate on your review by detailing the pros and cons. We use constructive feedback as a learning tool for product improvements. We look forward to your updated review.
Best Regards,
iHome Support
1-800-288-2792
Woe
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. I hope they get a better on there products
No, I would not recommend this to a friendIt works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is overly bright Pairing Bluetooth could be easier
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer you can dim display by pressing the snooze/dimmer button.
Great clock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase experience great product good service
I would recommend this to a friendWas not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker quality was sub par. For the price I feel like it should have more advanced technology. Setting the alarms is a pain in the rear end. Not impressed at all.
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
We are sorry to hear that you had a bad experience, if there is anyway we can help please reach out at ihome.com/support
Heats up the Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what is going on, but I cannot use the charging feature for my iPhone 8 because my phone gets too hot. If I still had the box, I would return it.
No, I would not recommend this to a friendBrand response from iHome
Posted .During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device's lifespan or performance and is in the device's normal range of operation. if the battery becomes too hot, most phone will stop charging (based on phone model).
Nice but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in just 3 months. USB died first then Qi charger. Poorly made
No, I would not recommend this to a friendBrand response from iHome
Posted .We apologize for the experience you encountered. Please follow these steps to reset the unit.
1. Remove the batteries from the unit.
2. Unplug the unit from its power source (AC adapter).
3. Wait 20 minutes.
4. Plug the unit into a power source (without batteries).
If normal operation is restored, insert "new" batteries into the unit.
If the problem persists, please contact our Support Team at 1-800-288-2792. Mon - Fri from 8am - 10pm EST. We are here to help.
dont charge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.takes forever finding the right spot to charge the phone, called the compony and they told me do a reset..I did ,it still didn't work they told me take off the case..I told them I didn't have a case ,,they told me do another reset,,this product sucks
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
Someone from our customer service team will be reaching out to you to assist you further.
Run away, keep looking!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is Garbage, look for something else. Loses connection too easy and often. Speakers stink and alarms dont work half the time. My loss. I dont advise buying
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
We are sorry to hear that you have had a negative experience, please visit ihome.com/support/contact for troubleshooting and warranty assistance.
Look for a better option
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless charging function no longer works. Everything else works but the wireless charging was why we got it. Not a good product.
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
We apologize for any inconvenience please visit ihome.com/support/contact for troubleshooting assistance.
No worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a lot of features for the price, speaker is very poor quality. I wouldn't Buy again.
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer, we are sorry to hear that you feel that way, if there is any way we can help please don't hesitate to reach out.
ihome.com/support
Poor sound quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has horrible sound quality and I would never recommend this to anyone
No, I would not recommend this to a friendBrand response from iHome
Posted .Dear Customer,
This unit features 6 watts of audio output, if there is anything we can do to help please visit ihome.com/support/contact