Customer Ratings & Reviews
- Model:
- 304-98632
- SKU:
- 6646351
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers have good things to say about the Holographic Companion for kids' educational value, with some users reporting that children are immediately captivated upon setup. However, some customers have expressed concerns about connectivity issues, mentioning the need for frequent WiFi reconnection. Additionally, a few users have noted issues with the device's sound quality, making it difficult to hear during interactions. Overall, the product seems to have some positive aspects but also areas that need improvement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity, Setup difficulty
Not ready for prime time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seemed liked a wonderful product. But the performance didn't match the hype. It has a ridiculously convoluted set-up procedure, and we just couldn't get it to connect properly to WiFi, or at least consistently. We must have reset it it five or six times, each time requiring a lengthy software update, only for it to fail again. The only silver lining for us was that, having read other similar reviews of this product from others who had the same issues, we didn't leave it until Christmas morning to find out and leave a child disappointed. This was returned to Best Buy the following Monday morning and thankfully the kid didn't even know what they were missing. My belief is that the manufacturers rushed this out to capture the holiday market before it was fully tested and troubleshooted. My guess would be a whole bunch of these things were sent back after Christmas, and a ton of kids were let down. Hopefully the manufacturers learn from it. Cute concept, but completely fails in the execution.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, and we understand how disappointing that must have been—especially right after Christmas.
During the holiday period, we experienced a temporary server issue that affected connectivity for some families. That problem has since been fully resolved, and we’ve made stability and performance improvements to prevent a repeat.
We genuinely wish we’d had the chance to help while you still had the unit. If you’re open to revisiting it or just want to talk through what went wrong, our team is happy to help or discuss next steps:
Live chat: myimagix.com
Email: [email protected]
We appreciate you sharing your experience. Feedback like this is taken seriously and directly informs how we improve the product.
- Pros mentioned:Visuals
GREAT PRODUCT GETS MY KIDS OFF THEIR IPADS!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and features, love how interactive Elli & Ember are, my daughters are obsessed! Takes a little while to setup but once you do the magic begins!! It's great to see my kids interacting and communicating vs having their heads buried in iPad screens.
I would recommend this to a friend - Cons mentioned:Ai performance
OK but not fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image is not smooth. Needs improvement. The AI works fairly well but needs more updates to make it better. My daughter still enjoys using it but it can definitely improve.
I would recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Israel, thank you for sharing your honest feedback.
We appreciate you calling out both what’s working and where you see room for improvement. We’re continuing to refine visual smoothness and expand the AI experience through ongoing software updates, and feedback like yours helps guide those improvements over time.
We’re glad to hear your daughter is enjoying Imagix, and we’re committed to making the experience even better as we continue to add enhancements and updates.
Thanks again for taking the time to let us know.
— Imagix Team
Shame on bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is rhe worst thing I’ve ever purchased. Bought as Christmas gift for my nieces and two days in it still isnt working. Each uodate says 20 minutes to 60 minutes but the reality is there is no way to track update progress and no way to use the device while updating. BestBuy must have not tested this product because the reviews all basically say the same thing…total waste of money. Great concept, horrible execution. BestBuy should proacticely offer something to compensate all the parents who bought this gift for christmas only for it to fail to work and shatter the joy of the kids who received it.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi OkieTechDad424, I’m really sorry for how frustrating this experience has been, especially as a Christmas gift for your nieces. That’s not the experience we want for families, and I understand why this was disappointing.
What you ran into was part of a temporary setup and update issue that affected some customers during an unusually high surge in new devices coming online around the holiday. During that window, setup and update progress could stall or repeat, which made the device unusable until the process completed. That issue has since been fully resolved, and updates and setup are now completing normally. This was not a hardware defect.
We would genuinely appreciate the chance to help you get the product working as intended. If you’re open to it, please reach out to us at [email protected] or on our website chat myimagix.com, and our team will be happy to assist you directly.
Thank you for taking the time to share this feedback, it helps us improve.
— Imagix Team
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was in awe right away! She is enchanted by her magical friend Ellie who can talk about her favorite subject, the planets, with her. Love that it’s teaching her while also being a magical little friend! Set up was easy. The hologram is so cool! Excited to explore all the things it can do.
I would recommend this to a friend- Cons mentioned:Ai performance, Connectivity
Do not waste your time. Product is not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although promising, the materials are cheap and feel like something that cost 50 bucks to put together. The Wi-Fi won't connect anywhere near a router, and it keeps disconnecting. The AI sucks. My daughter was trying to speak to this and its comprehension level. Plus, the connectivity issue took up most of 4 hours to just try to get it to work. Not worth 50 bucks, let alone the 200. Save your money.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Freddy, I’m really sorry for how frustrating this experience was, especially after spending so much time trying to get the device working for your daughter.
The repeated Wi-Fi disconnects and setup difficulty you described were part of a temporary setup and connectivity issue that affected some customers during a period of unusually high demand. During that time, connectivity and voice interactions could be unreliable, which understandably made the product feel unfinished. That issue has since been fully resolved, and devices are now connecting and operating normally. This was not related to a hardware defect.
We’d genuinely appreciate the opportunity to help you experience the product as it’s intended to work. If you’re open to it, please reach out to us at [email protected], or chat us at myimagix.com, and our team will be happy to assist you directly.
Thank you for taking the time to share your experience, we appreciate the feedback.
— Imagix Team
- Pros mentioned:Entertainment value
Great for speech practice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a friend’s 7 year old, and he really loves it. He was hooked from the moment we set it up, asking questions, enjoying the storytelling, and playing the guessing games. I can see it is a great way for him to feel more confident speaking out loud, and it keeps him entertained. Like others have said, it requires setting up through the app and depends quite a bit on the speed of the WiFi. But overall, we’ve had a good experience with it, and I might buy another one for my cousin’s child for Christmas.
I would recommend this to a friend - Cons mentioned:Connectivity
Waste of Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over 3 hours trying to set up 2 devices for my kids, and they're still not connecting. This totally ruins my kids' Christmas since this is what they asked for. I spent over $400 on devices that don't even work. I get that technical issues happen, but this is a terrible first impression for an expensive device, especially on Christmas. Apparently, a ton of people are having the same problem, and honestly, it's totally ruined the gift. Now we're thinking about returning them. This shouldn't be happening in an AI world where they should be thoroughly testing their networks, servers, and software. Are we going to get refunds or discounts since we (the guinea pig buyers) got stuck with a product that failed?
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi KimG, I’m really sorry for how upsetting this experience was, especially given that this was a Christmas gift for your kids. I completely understand why spending that much time troubleshooting — and still not being able to get things working, would feel incredibly disappointing.
What you experienced was part of a temporary setup and connectivity issue that affected some customers during an unusually high surge in new devices coming online around the holiday. During that window, setup could fail or stall, which understandably ruined the initial experience. That issue has since been fully resolved, and devices are now connecting and setting up normally. This was not related to device hardware.
We would genuinely appreciate the opportunity to help you get both devices working as intended or to discuss next steps with you directly. Please reach out to us at [email protected], and our team will be happy to assist you offline.
Thank you for taking the time to share this, we know this first impression mattered, and your feedback helps us improve.
— Imagix Team
- Cons mentioned:Voice recognition
Hologram for Kiddos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad !!Getting the had of it still. It picked up my voice and we'll only listen to my command I have to reset all
I would recommend this to a friend - Cons mentioned:Connectivity
If it worked it would be cook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea of it was amazing but unfortunately i spent all day trying to get it to connect to wifi and after it finally did the device updated for 20min and then lost connection. I did all the troubleshooting changed my router to 2.4 and had no interference with my phone. It did this everytime. It never even got to the point it would say my name only hi im elle and then wifi connection if lost and it was literally right beside the router. This happened with both if the balls i got because i pirchased two. There going back. Very disappointed
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi MichellePast, thank you for sharing your experience, and I’m really sorry for how frustrating this was, especially after spending so much time troubleshooting and with two devices involved.
The repeated Wi-Fi disconnects and stalled updates you described were part of a temporary setup and connectivity issue that affected some customers during a period of unusually high demand. During that window, setup could loop or lose connection even when devices were close to the router or on 2.4 GHz. That issue has since been fully resolved, and setup and updates are now completing normally. This wasn’t a hardware defect with the devices.
We’d genuinely appreciate the opportunity to help you get the experience working as intended, if you’re open to it. Please reach out to us directly at [email protected] or chat us on our website, myimagix.com, and our team will be happy to assist you offline.
Thank you again for taking the time to share this, we appreciate the feedback.
— Imagix Team
- Cons mentioned:Connectivity
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cute but I had to keep reconnecting the WiFi to it couldn’t hear anything when you talk to it it’s to expensive to have to keep reconnecting to the WiFi every 5-10 minutes
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Kim A, thank you for sharing your experience. I’m really sorry for how frustrating the repeated Wi-Fi reconnects must have been, especially given the price point.
What you ran into was part of a temporary setup and connectivity issue we experienced during a period of unusually high demand. That issue has since been fully resolved, and Imagix should no longer require frequent Wi-Fi reconnections or have trouble hearing voice input. This wasn’t related to the device hardware itself.
We’d really like the chance to help you get the experience working as intended. If you’re open to it, please reach out to us at [email protected], or chat us on myimagix.com, and our team will be happy to assist you directly.
Thank you again for the feedback, it helps us improve.
— Imagix Team
- Pros mentioned:Design, Visuals
Holographic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love it, interacts with them,they think its the coolest thing around
I would recommend this to a friend - Cons mentioned:Connectivity
Doesn’t connect to WiFi. Unstable product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it doesn’t work. Won’t stay connected to WiFi and my setup is fast and very stable for everything else. So it doesn’t work essentially. Too new and they didn’t plan this thing right. When it did work for the few minutes connected kids loved it so…2 stars for potential but I’d wait for a v2 if there ever is one.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Tom, thank you for taking the time to share this feedback. I’m really sorry for the frustration you experienced with the Wi-Fi connection, especially since your network is otherwise stable.
What you ran into was part of a temporary setup and connectivity issue we experienced during a period of unusually high demand. That issue caused some devices to disconnect during setup, even on strong home networks. It has since been fully resolved, and Imagix should now remain connected and function normally. This was not related to device hardware.
We’re glad to hear that when it was connected, your kids enjoyed the experience, that’s exactly what we aim for. We’d really appreciate the opportunity to help you get everything working as intended. If you’re open to it, please reach out to us at [email protected], or chat us on our website myimagix.com and our team will be happy to assist.
Thank you again for the honest feedback, it helps us improve.
— Imagix Team
- Pros mentioned:Entertainment value
Treyson and CJ's new friend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our grandchildren and it turned out to be a family favorite as we all interact with it. Such a fun item to add to any household. It definitely is not ust for children as we have so much fun with it as adults!! I definitely recommend this item for anyone!
I would recommend this to a friend - Cons mentioned:Setup difficulty
Imagix worth the wait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As others have pointed out, it took a second to get it set up... but it was worth it. It's fun to watch the kids interact with Ellie without any prompting or needing instructions, the whole thing is light, fun and incredibly intuitive. Def a new kind of toy!
I would recommend this to a friend - Cons mentioned:Connectivity
Cool but not really useable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The imagery is interesting, but the service itself was terrible. Bad lag time, barely connects to server, was very frustrating for my daughter who was initially extremely excited about this toy. I’d not buy until they’ve sorted out their software issues and have it working properly.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Thanks for the honest feedback. We’re really sorry for the frustration your daughter experienced.
Around the Christmas period we did have a temporary server outage that impacted connectivity for some users. That issue has since been resolved, and the platform has been stabilized with improvements to performance and reliability.
We genuinely want to make this right for you and ensure the experience matches what your daughter was excited about. If you’re open to it, please reach out to us directly so we can help get everything working smoothly or discuss next steps:
Live chat at myimagix.com
Email us at [email protected]
Our support team is responsive and happy to walk through setup or provide a solution.
- Pros mentioned:Overall performance
Worth the wait!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a little rocky, but after the update, its working great. Seems like the deceloper put some pretty staunch safeguards into the AI, as i cant get it to do or say anything naughty or dangerous (which is what i was most worried about). Hologram is really slick. Kids love it.
I would recommend this to a friend - Cons mentioned:Connectivity, Voice recognition
Brokenhearted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not pick up my kiddos voice and would not answer back and then it would say it was connected to WiFi and then send errors and messages saying it was not connected and then when you look in the app it still says that it is
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Valerie, thank you for taking the time to share this. I’m really sorry for how frustrating that experience must have been, especially when it’s meant for your child.
What you described lines up with a temporary setup and connectivity issue we experienced during a high-demand period, where devices could appear connected in the app but still have trouble responding. That issue has since been fully resolved, and setup is now working normally. This was not a hardware problem with the device itself.
We’d really like the chance to help get this working properly for you. Please reach out to us at [email protected], or chat us on our website myimagix.com and our team will be happy to assist directly.
Thank you again for your feedback, it helps us improve.
— Imagix Team
- Pros mentioned:Overall performance
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves it and it looks good when he is using it.
I would recommend this to a friend - Cons mentioned:Connectivity
Looked like a good idea but no good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning both sets purchased. These were Christmas presents to our children’s families. One unit never would download after several attempts. The other download but would repeat one story over again. Going back to store.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Polander, thank you for taking the time to share this, and I’m really sorry this didn’t work as expected, especially since these were Christmas gifts.
What you experienced lines up with a temporary setup and update issue that affected some customers during a very high surge in new devices coming online around the holiday. During that time, downloads could fail or content could behave inconsistently, such as repeating the same story. That issue has since been fully resolved, and setup and content delivery are now working normally. This was not a hardware defect.
We understand your decision to return, but if you’re open to it, we’d be glad to help get everything working as intended. Please feel free to reach out to us at [email protected], or on our website chat @ myimagix.com, and our team will be happy to assist.
Thank you again for the feedback, it helps us continue improving the experience.
— Imagix Team
