Customer Ratings & Reviews
- Model:
- 304-98632
- SKU:
- 6646351
Rating by feature
- Value
Rating 2.6 out of 5 stars
- Quality
Rating 2.9 out of 5 stars
- Ease of Use
Rating 2.6 out of 5 stars
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cute but I had to keep reconnecting the WiFi to it couldn’t hear anything when you talk to it it’s to expensive to have to keep reconnecting to the WiFi every 5-10 minutes
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Kim A, thank you for sharing your experience. I’m really sorry for how frustrating the repeated Wi-Fi reconnects must have been, especially given the price point.
What you ran into was part of a temporary setup and connectivity issue we experienced during a period of unusually high demand. That issue has since been fully resolved, and Imagix should no longer require frequent Wi-Fi reconnections or have trouble hearing voice input. This wasn’t related to the device hardware itself.
We’d really like the chance to help you get the experience working as intended. If you’re open to it, please reach out to us at [email protected], or chat us on myimagix.com, and our team will be happy to assist you directly.
Thank you again for the feedback, it helps us improve.
— Imagix Team
Looked like a good idea but no good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning both sets purchased. These were Christmas presents to our children’s families. One unit never would download after several attempts. The other download but would repeat one story over again. Going back to store.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Polander, thank you for taking the time to share this, and I’m really sorry this didn’t work as expected, especially since these were Christmas gifts.
What you experienced lines up with a temporary setup and update issue that affected some customers during a very high surge in new devices coming online around the holiday. During that time, downloads could fail or content could behave inconsistently, such as repeating the same story. That issue has since been fully resolved, and setup and content delivery are now working normally. This was not a hardware defect.
We understand your decision to return, but if you’re open to it, we’d be glad to help get everything working as intended. Please feel free to reach out to us at [email protected], or on our website chat @ myimagix.com, and our team will be happy to assist.
Thank you again for the feedback, it helps us continue improving the experience.
— Imagix Team
Cool idea, Terrible execution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It uses a spinning fan to create the illusion, the image is not as clear as reviews made it seem. The characters would “talk” with no audio. It was the only device in the house that couldn’t keep a connection to the WiFi. The system is so slow I thought it may have gotten stuck since it did actually get stuck and I had to reset it multiple times. The idea is cool but it just wasn’t done right.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi MiguelC, thank you for sharing your experience. I’m really sorry for how frustrating this was, especially when the concept itself seemed promising.
The connectivity issues, slow performance, and moments where animations played without audio were part of a temporary setup and connectivity issue that affected some customers during a period of unusually high demand. During that time, devices could lose connection mid-process, which led to stalled updates, repeated resets, and inconsistent audio or responsiveness. That issue has since been fully resolved, and devices are now staying connected and operating normally. This was not a hardware defect.
We’d appreciate the opportunity to help you experience Imagix as intended. If you’re open to it, please reach out to us at [email protected], or chat us on our website, myimagix.com, and our team will be happy to assist you directly.
Thank you for taking the time to share this feedback, we appreciate you letting us know.
— Imagix Team
Hit or miss? Dont know yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for a friend’s kid. Cool concept looking forward to seeing how it actually works. Definitely have a lot of people interested after talking to them about it.
I would recommend this to a friendBrand response from Artificial Imagery
Posted .Hi StephenB, thanks for sharing your thoughts. We’re glad to hear the concept resonated and that there’s interest around it.
Imagix is designed to grow with use, and now that setup and connectivity are working normally, we hope your friend’s family has a smooth experience getting started and exploring everything it can do.
If they have any questions or need help during setup, our support team is always happy to assist at [email protected], or chat us on our site anytime at myimagix.com.
Thanks again for taking the time to leave a review, we appreciate it.
— Imagix Team
Worst Toy of the Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst toy of the year, by far. Difficult setup, connection issues, horrible app pages not scrollable so action buttons are hidden beneath keyboard or barley visible on page, toy will not understand you unless you are directly in-front of it. And even then, is clueless. The hologram display is really nice to look at - but that is it.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi BMMS, I’m really sorry for how frustrating this experience was. We understand why the setup, connection, and usability issues you described would be disappointing, especially given the expectations for a product like this.
What you ran into was part of a temporary setup and connectivity issue that affected some customers during an unusually high surge in new devices coming online around the holiday. During that period, setup could be unreliable, app interactions could be impacted, and voice recognition could feel inconsistent. That issue has since been fully resolved, and devices are now setting up, connecting, and responding normally. This was not related to a hardware defect.
We’d appreciate the opportunity to help you experience Imagix as intended. If you’re open to it, please reach out to us at [email protected], or chat us on our website, myimagix.com, and our team will be happy to assist you directly.
Thank you for taking the time to share your feedback.
— Imagix Team
Disapointment is an understatement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very tech-savvy and tested this device on two separate internet providers (Spectrum mesh and AT&T Fiber). Despite a successful Wi-Fi association, the device repeatedly fails to complete setup or maintain an internet connection. Returning both units. At $200, we should plug in, connect, and be delighted. That did not happen. Thank God this wasn't the only Christmas present.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Generalhove, I’m really sorry for how disappointing this experience was, especially after the time and effort you put into testing across multiple networks. At this price point, you’re absolutely right to expect setup to be straightforward and reliable.
What you encountered was part of a temporary setup and connectivity issue that affected some customers during an unusually high surge in new devices coming online around the holidays. During that window, devices could associate with Wi-Fi but fail to maintain a stable internet connection or complete setup. That issue has since been fully resolved, and devices are now setting up and staying connected normally. This was not related to hardware or local network configuration.
We’d genuinely welcome the opportunity to help you experience the product as intended. If you’re open to it before completing the return, please reach out to us at [email protected],or chat us at myimagix.com, and our team would be happy to assist you directly.
Thank you for taking the time to share your experience, we’re grateful you took the time to let us know.
— Imagix Team
Imagix toy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 1st 15 min of setting up amd my son playing with it. He was bored with it in less than 10 min id say. It couldnt tell me the temperature outside either. Failed at several simple questions. Glitchy when speaking amd overall rather creepy tone of voice tbh. When tried to use a 2nd time it was no longer functioning . Only audio the character wouldnt form in the globe. Tried troubleshooting to no avail. Son was very upset as this was his SPECIAL gift from santa and im a single father with custody of my son. Im very disappointed overall and feel like i let my son down this year for xmas.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Rstew, I’m really sorry to hear how upsetting this experience was, especially given the circumstances and how important this gift was for your son. That’s not the kind of moment we ever want to create for a family, and I understand why this felt disappointing.
Some of the issues you described, setup instability, glitchy behavior, and the character not appearing, were part of a temporary connectivity issue that affected some customers around the holidays. That issue has since been fully resolved, and the device should now connect and operate normally. This was not a hardware defect.
That said, we recognize how frustrating it must have been in the moment, and we’d really appreciate the chance to help you get Imagix working the way it’s intended. If you’re open to it, please reach out to us directly at [email protected], or chat us on our website, , and our team will be happy to assist you one-on-one.
Thank you for sharing this experience, we truly appreciate the feedback.
— Imagix Team
Shame on bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is rhe worst thing I’ve ever purchased. Bought as Christmas gift for my nieces and two days in it still isnt working. Each uodate says 20 minutes to 60 minutes but the reality is there is no way to track update progress and no way to use the device while updating. BestBuy must have not tested this product because the reviews all basically say the same thing…total waste of money. Great concept, horrible execution. BestBuy should proacticely offer something to compensate all the parents who bought this gift for christmas only for it to fail to work and shatter the joy of the kids who received it.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi OkieTechDad424, I’m really sorry for how frustrating this experience has been, especially as a Christmas gift for your nieces. That’s not the experience we want for families, and I understand why this was disappointing.
What you ran into was part of a temporary setup and update issue that affected some customers during an unusually high surge in new devices coming online around the holiday. During that window, setup and update progress could stall or repeat, which made the device unusable until the process completed. That issue has since been fully resolved, and updates and setup are now completing normally. This was not a hardware defect.
We would genuinely appreciate the chance to help you get the product working as intended. If you’re open to it, please reach out to us at [email protected] or on our website chat myimagix.com, and our team will be happy to assist you directly.
Thank you for taking the time to share this feedback, it helps us improve.
— Imagix Team
Do not waste your time. Product is not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although promising, the materials are cheap and feel like something that cost 50 bucks to put together. The Wi-Fi won't connect anywhere near a router, and it keeps disconnecting. The AI sucks. My daughter was trying to speak to this and its comprehension level. Plus, the connectivity issue took up most of 4 hours to just try to get it to work. Not worth 50 bucks, let alone the 200. Save your money.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Freddy, I’m really sorry for how frustrating this experience was, especially after spending so much time trying to get the device working for your daughter.
The repeated Wi-Fi disconnects and setup difficulty you described were part of a temporary setup and connectivity issue that affected some customers during a period of unusually high demand. During that time, connectivity and voice interactions could be unreliable, which understandably made the product feel unfinished. That issue has since been fully resolved, and devices are now connecting and operating normally. This was not related to a hardware defect.
We’d genuinely appreciate the opportunity to help you experience the product as it’s intended to work. If you’re open to it, please reach out to us at [email protected], or chat us at myimagix.com, and our team will be happy to assist you directly.
Thank you for taking the time to share your experience, we appreciate the feedback.
— Imagix Team
Imagix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it to work the day after Christmas. It doesn’t “hear” well and freezes often.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi MandiMay102, thank you for sharing your experience, and I’m sorry it took until after Christmas to get things working.
The hearing and freezing issues you noticed were part of a temporary setup and connectivity problem that affected some customers during a period of unusually high demand. That issue has since been fully resolved, and Imagix should now respond more reliably and operate without freezing. This wasn’t related to a hardware defect.
If you’re still seeing any issues, we’d really like to help make sure everything is working as intended. Please reach out to us at [email protected], or on our website myimagix.com, and our team will be happy to assist you directly.
We appreciate you taking the time to share this feedback.
— Imagix Team
While Christmas setup was a pain, my kid loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, the volume of new devices on Christmas made set up impossible. Being a gamer for near 40 years, I'm used to setting consoles up a few days before Christmas due to high traffic affecting function. With AI a constant Internet connection is needed for this. While frustrating, once setup my child plays with it through the day. The AI is not perfect (surprise!) and the voice recognition could be a little more sensitive but once setup it became her favorite gift this Christmas despite being a last minute "on sale" buy
I would recommend this to a friendGreat for speech practice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a friend’s 7 year old, and he really loves it. He was hooked from the moment we set it up, asking questions, enjoying the storytelling, and playing the guessing games. I can see it is a great way for him to feel more confident speaking out loud, and it keeps him entertained. Like others have said, it requires setting up through the app and depends quite a bit on the speed of the WiFi. But overall, we’ve had a good experience with it, and I might buy another one for my cousin’s child for Christmas.
I would recommend this to a friendNot worh this amount of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that this would be an interactive AI toy for kids, and for the amount of money i thought it would be really nice. It is not a smart toy. An Alexa has way more functions, games, and music. The toy could not hear us 8 out of 10 times. It wouldn’t connect to the internet 9 out of 10 rimes. It is not reliablely functional. It doesn’t even complete its basic functions because it can’t hear and jt can’t connect to the internet. I am returning this.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Maggie, I’m really sorry for how disappointing this experience was, especially given the expectations at this price point.
The hearing and connectivity issues you described were part of a temporary setup and connectivity problem that affected some customers during a period of unusually high demand. During that time, voice recognition and internet connectivity could be unreliable, which made the device feel non-functional. That issue has since been fully resolved, and Imagix should now hear voice commands and stay connected as intended. This was not a hardware defect.
We’d truly appreciate the chance to help you experience the product as designed. If you’re open to it before completing the return, please reach out to us at [email protected], or chat us on our website myimagix.com, and our team will be happy to assist you directly.
We’re grateful you took the time to let us know.
— Imagix Team
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the worst toy I have ever purchased. It's too bad the concept is excellent. I am 100% sure there will be tons of returns on this item.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Wade W, I’m really sorry this was your experience, especially given how promising the concept felt going in.
Some customers did run into a temporary setup and connectivity issue during a very high holiday surge, which caused the product to feel unreliable at the time. That issue has since been fully resolved, and Imagix devices are now setting up and operating normally. This was not a hardware defect.
We’d appreciate the opportunity to help you experience the product as intended. If you’re open to it, please reach out to us at [email protected], or chat us at myimagix.com, and our team will be happy to assist you directly.
Thanks for sharing your feedback, we appreciate you taking the time to let us know.
— Imagix Team
9yr old daughter loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a fun interactive device and it definitely has a “cool factor” right out of the box. The holographic-style visuals are engaging, and it works best when the room lighting and setup are right. What I liked most was how it can hold attention longer than a basic toy, especially for kids who enjoy interactive tech. The biggest downside is that it’s more of a novelty device than something you’ll use every day, but it’s still a fun purchase.
I would recommend this to a friendExpensive Paperweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift that can’t connect to WiFi due to system issues with the company. Numerous complaints online with Christmas paperweights. WiFi requirements should also be reviewed before purchase.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Kurt, I’m really sorry for how frustrating this must have been, especially as a Christmas gift.
The connectivity issue you described was part of a temporary system-side problem that affected some customers during a period of unusually high demand around the holiday. That issue has since been fully resolved, and Imagix devices are now connecting and setting up normally. This was not a hardware defect.
We’d appreciate the opportunity to help you get the device working as intended. If you’re open to it, please reach out to us at [email protected], or chat us on our website, and our team will be happy to assist you directly.
Thanks for sharing this feedback — we appreciate you bringing it to our attention.
— Imagix Team
Skip Purchasing - Not Ready for Consumer Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea, poor execution. The imagix crystal ball is simply not ready to be released. I think the company rushed it out to maximize sales during Christmas. It is too buggy to be worth $200. Even if it was working flawlessly, fair price should be around $120, given the overall quality (speaker, hologram, and cheap plastic components).
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Luigi, thank you for sharing your feedback. I’m sorry that your experience with Imagix didn’t meet expectations, especially given the timing around the holidays.
Some customers encountered a temporary setup and connectivity issue during an unusually high surge in new devices coming online, which caused instability and made the product feel far more buggy than intended. That issue has since been fully resolved, and Imagix is now setting up and operating normally. This was not related to a hardware defect or product readiness.
We understand how first impressions matter, and we’d really appreciate the opportunity to help you experience the product as designed. If you’re open to it, please reach out to us directly at [email protected], or on our website, and our team would be happy to assist offline.
Thank you again for taking the time to leave feedback, it helps us improve.
— Imagix Team
Brokenhearted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not pick up my kiddos voice and would not answer back and then it would say it was connected to WiFi and then send errors and messages saying it was not connected and then when you look in the app it still says that it is
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Valerie, thank you for taking the time to share this. I’m really sorry for how frustrating that experience must have been, especially when it’s meant for your child.
What you described lines up with a temporary setup and connectivity issue we experienced during a high-demand period, where devices could appear connected in the app but still have trouble responding. That issue has since been fully resolved, and setup is now working normally. This was not a hardware problem with the device itself.
We’d really like the chance to help get this working properly for you. Please reach out to us at [email protected], or chat us on our website myimagix.com and our team will be happy to assist directly.
Thank you again for your feedback, it helps us improve.
— Imagix Team
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves it and it looks good when he is using it.
I would recommend this to a friendConnectivity problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was very excited to give this gift to my daughter, but I was very disappointed; it wouldn't connect to the app. I tried many ways to make it work, but I had no success.
No, I would not recommend this to a friend
