Customer Ratings & Reviews

Matt did a fantastic job installing Pioneer 10" floating display. Crutchfield and even Best Buy website said unit wouldn't fit my 2015 Ford Explorer. If the Internet says it won't fit vehicle, Matt will figure out a way to make it work! And without compromising integrity or cutting corners. Absolutely love the Pioneer receiver and so glad I talked with Matt in person prior to installing a lame receiver that "fits" my vehicle.

What ever you’re paying Everette Spencer, he deserves a raise. He recommended a good sound system for my car. He did a clean, professional instillation and tuned it just right! Everette made sure I knew how to navigate the screen and did a follow-up call a few days later to make sure I was happy with my sound system. I have some add-ons I want to include like a back-up camera, etc etc. Everette’s my go to guy.

Very weird segment of Best Buy business, like they're not committed to this. Scheduling is frustrating as the two locations in RVa would show 6 months out scheduling, then disappear as installation locations, then finally after weeks of watching Glen Allen popped up as 4 day availability so I booked it. At end of installation, tech gave me an installation ticket with no Best Buy markings. He said the reference number on that ticket was the only evidence that BB installed the unit and that I would need it if I ever wanted service (I bought the 4 year plan). Install was ok, but the faceplate fitting shows rasp marks at one side of the opening and the tech was unable to connect my backup camera.

Service was great. They were professional and service was fast.

Booking an appointment was very simple. And installation was just as wonderful. Only problem I have is my skip forward and backward buttons don’t work on my steering wheel, even after purchasing the recommended button replacement part. But overall great service

The guy that works at BB in HURST Tx is fantastic. He knows his stuff and he hooked me up in more ways than one. 1st I bought a Sony head unit but I didn't like the brightness, so I brought it back to him and asked for his suggestion. He suggested a JVC head unit and that unit was over $60 more than the other and he gave it to me anyway. As a direct swap out. I have gone to him about issues with my amp and he has helped me with that too.

One of the technicians got an attitude with me might have been overwhelmed or just wasn't a job for her but the manager came in for the save and took her the situation quickly and made everything a better experience so care of me and all my needs and showed great and excellent service.

The installation was excellent, but I had some issues with how they did it without calling me for my opinion. The store gave me an install time, but when I arrived, the store was closed, and no one updated me on the install time. Even the app and the text about my upcoming had the same time, but the store was close. BEST BUY, YOU HAVE TO WORK ON YOUR COMMUNICATION WITH CURRENTS.

The Geek Squad guys in Idaho Falls are great! Very knowledgeable, available and asked the right questions, and most importantly did a great install job. Highly recommend talking to these guys and having them install your car stereo needs.

I am really pleased with choosing BestBuy Plano TX. I purchased a Pioneer DMH-W3000NEX Radio for my 2010 Subaru with a free install. Troy did an excellent job installing the radio. He took his time to explain all of the options and corrected some of my choices prior to the installation. Although this delayed the installation date, it was well worth the wait to get everything I wanted out of the new radio. He took his time to do a very professional installation, even fixed a loose trim piece unrelated to this installation. I highly recommend this Geek Squad service to anyone in the Plano area.

Staff knew my vehicles & correctly installed my Pioneer head units. One of them had intermittent power issues but the Geek team quickly resolved the problem. After 2 years the installation & system have performed flawlessly. I also had a recent battery replacement on my iPhone 13. My phone is back to normal. Thank you Best Buy!

Installation of car stereo. The radio was installed but the front speakers were not working. Took it back and they found a Subaru part was missing. They installed it and it fixed the problem. They did a great job.

The installer that put my head unit in was great! I consulted with him before choosing the head unit. The installation took about 2 hrs. Everything got connected up right and everything works! There were two small issues during the whole thing but not worth knocking a star off for a free installation. The first issue was that when I went in and consulted with them about everything needed for installation they gave me a list ... but left one item off. They had it in-store and installation was fine but I ended up paying $40 for part I didn't expect to buy. The second issue was that when we tested the unit out afterwords, it wasn't connecting via Android Auto. The installer thought that it might have been an extension unit that was connected but didn't have time to figure it out and wanted me to bring it back in because he was working on another vehicle right after mine and I suppose he wanted to do something crazy like go home at a reasonable hour. He told me that it would not have been free to take it back in. For some reason the installer thought that there was a microchip in the USB extension cable, which didn't make any sense to me. I took it home and disconnect the extended and had the same issue connecting. So I put everything back, used the extender and fiddled with the phone for a while. Turns out that unit is just finicky when connecting for the first time. Once I got the phones connected, there were no issues. Since I opened the unit after the installation I inspected the work and I can say it was top notch. Great job Best Buy!

The installation process was great! The tech explained things and even told me that they didn't need some of the parts that had to be ordered just in case and so I would get a refund. He even had the refund reciept ready for me. The installation didn't take as long as I thought it would either. They were v3ry nice as well as quick and efficient! The whole experience was great!

All I have to say is Daniel is so worth the money, so professional, on time, runs a clean shop.

They put a new radio in my truck and it has been a massive improvement. The gentleman that helped me was very personal and made you feel comfortable in trusting his ability to do the job.

Levi went above and beyond to try and get my radio installed. He ran into some hiccups due to other issues with my car and so he was unable ti install the new radio. He tried everything he could to help and research what the issue could be.

Amazing quality as well as the best customer service around, no joke at all.!

Upgraded my stock radio with this Android Auto/Apple CarPlay in dash radio. The service was wonderful. The tech took his time and showed all the new features. He even adjusted the sound.

Highly recommended the Geek Squad Automobile Staff is very knowledgeable on Automotive Electronics... I have a Total Tech Membership which I think is a great value if your looking to have muliti installations... I purchased a Kenwood 10.1 inch HD Double Din Stereo that Bestbuy doesn't carry from Crutchfield that George from the Otay Ranch location was happy to install thats the benefit Total Tech Members have... You can purchase a product from a other store other than Bestbuy and have them install it... George is very professional and gave me recommendations solutions & answers to all my questions... The installs were all clean and seamlessly... George even went a step further by goings above & beyond with my install by connecting my Stereo Audio System via the big 3 for those that know what the big 3 is its a must in a great hi profile car audio install system google it if you don't know it was greatly appreciated... George also connected my 4 Channel amplifier underneath my seat perfectly so its unnoticeable so thiefs won't be able to see via window but is easily accessible just by pulling the seat forward... George also connected a two 2 way 6 1/2 inch Component Speakers and 2 tweeters and crossovers which he installed in the front car doors and tweeters in dash which sound and look great no problems with my windows or switches ... Its been over 3 weeks since my installation I wanted to leave this review earlier but I was definitely enjoying my system and made sure it was all was functioning properly... Thanks again George will definitely be back to install a blind spot side view camera