Customer Ratings & Reviews

The install team did great and setup everything perfectly.

Team did a great job of installation. Would definitely use them again.

I visited my local Best Buy in Athens, GA, where an associate helped enter my vehicle's information into the system to find and order all of the parts I needed for a car stereo + back-up camera upgrade. The installation was not possible at said location, so I made an appointment at the soonest available time for the Cumming, GA location. I received all of the parts to my home address no with no issues, and arrived at the Cumming location with them to have the stereo installation done. When I got there, the technician almost immediately recognized that the package containing the new wiring harness I needed was not only missing VITAL components, but also included some miscellaneous wires that were not part of the kit (they came from somewhere else, and someone likely accepted this product as a return at another location without making sure the contents were correct). Thankfully, my technician James was amazingly helpful and very patient with this issue, as he fortunately found a substitute part that would work for my car and installation inside the shop (someone else had returned it just a few days prior - otherwise he told me there would have been no other replacement, and I would have waited 2 weeks, called off work, and driven 2 hours to the Cumming location on a Sunday before class for no reason). Overall, I am satisfied with my purchase and installation, however it was cutting it close to what I would consider a disaster. Big thank-you to James and the other female technician, my new stereo works great!

He did a great job installing my stereo in my car would recommend this company to install stuff. He explained everything he took his time to show us the radio would always recommend this.

The installation was performed quickly and efficiently. The technician explained the stereo/receiver functionality. The stereo performed flawlessly including a long road trip. I would recommend this service and Best Buy to anyone looking to replace an aging or broken auto stereo system.

The agent installed a stereo in my old truck. This was a great investment for me to listen to my music using blue tooth. The GQ installer was professional and kind. I would not hesitate to go.

Very professional and honest people, they refund the items that were not used.

Replaced inbuilt infotainment with Kenwood in my Ford. Installation was flawless and good workmanship.

I bought a car stereo from Best Buy, the installer did a great job. the service of the salesman was very professional. I would highly recommend to friends and family. Love the service. thank you.

I am really pleased with choosing BestBuy Plano TX. I purchased a Pioneer DMH-W3000NEX Radio for my 2010 Subaru with a free install. Troy did an excellent job installing the radio. He took his time to explain all of the options and corrected some of my choices prior to the installation. Although this delayed the installation date, it was well worth the wait to get everything I wanted out of the new radio. He took his time to do a very professional installation, even fixed a loose trim piece unrelated to this installation. I highly recommend this Geek Squad service to anyone in the Plano area.

The workers at the SLO auto installation bay as some of the best I've seen. They've really helped me plan out my next steps and the aftermarket radio look like it came like that from the factory.

Excellent excellent fantastic amazing awesome great

I purchased a new Pioneer car stereo with Android auto and Apple car play HD radio. I usually do the install myself, but since the installation was free, I scheduled an appointment at the same time as my online purchase, around Christmas time. My appointment was only ten days after my purchase, just after Christmas which was perfect. The install took about an hour and a half. Everything worked perfectly and sounded great. I was happy they did a great job with the installation, and I would let them do it again.

This has been a great replacement for my broken sound system. I wish it wasnt so sunken into the dashboard of my 2015 Subaru Impreza but other than that I like it a lot.

The installation techs did a great and clean job installing my stereo receiver and they were very cooperative when getting an installation appointment.

Kris and the team at the North Naples location were courteous, competent, and professional. It was the right shop for my needs when two other shops couldn’t be bothered. The purchase was straightforward and no bull. I’m grateful for their help and expertise.

Very weird segment of Best Buy business, like they're not committed to this. Scheduling is frustrating as the two locations in RVa would show 6 months out scheduling, then disappear as installation locations, then finally after weeks of watching Glen Allen popped up as 4 day availability so I booked it. At end of installation, tech gave me an installation ticket with no Best Buy markings. He said the reference number on that ticket was the only evidence that BB installed the unit and that I would need it if I ever wanted service (I bought the 4 year plan). Install was ok, but the faceplate fitting shows rasp marks at one side of the opening and the tech was unable to connect my backup camera.

nice job on the install took a little longer than expected but overall i’m happy

Outstanding work. The gentleman who did the installation work were extremely professional and fast. They did a great job. Answered all my questions and ensured my new radio met all my needs.

Excellent service and fast turn-around. Daniel was super helpful on Father's day Sunday and fixed our issues with a prior radio reciever aftermarket installation from another provider. Great service and very knowledgeable and friendly! 5 Stars!