Customer Ratings & Reviews

The installer that put my head unit in was great! I consulted with him before choosing the head unit. The installation took about 2 hrs. Everything got connected up right and everything works! There were two small issues during the whole thing but not worth knocking a star off for a free installation. The first issue was that when I went in and consulted with them about everything needed for installation they gave me a list ... but left one item off. They had it in-store and installation was fine but I ended up paying $40 for part I didn't expect to buy. The second issue was that when we tested the unit out afterwords, it wasn't connecting via Android Auto. The installer thought that it might have been an extension unit that was connected but didn't have time to figure it out and wanted me to bring it back in because he was working on another vehicle right after mine and I suppose he wanted to do something crazy like go home at a reasonable hour. He told me that it would not have been free to take it back in. For some reason the installer thought that there was a microchip in the USB extension cable, which didn't make any sense to me. I took it home and disconnect the extended and had the same issue connecting. So I put everything back, used the extender and fiddled with the phone for a while. Turns out that unit is just finicky when connecting for the first time. Once I got the phones connected, there were no issues. Since I opened the unit after the installation I inspected the work and I can say it was top notch. Great job Best Buy!

The installation was performed quickly and efficiently. The technician explained the stereo/receiver functionality. The stereo performed flawlessly including a long road trip. I would recommend this service and Best Buy to anyone looking to replace an aging or broken auto stereo system.

Radio done right. It was a quick and easy process

Install was great! Showed up and they got my new stereo unit installed in half the time they told me it would take. HOWEVER, The thing is that they blocked some features on the unit because it goes against their installation certifications (or something like that). I feel if I'm paying for a unit that the store offers, then they should install the unit as-is and not block features that I paid for.

they very helpful & respectful i give them 5 stars for the supporting me !

Eric was and is amazing. I went from no radio to an amazing sound vibrating my mirrors... he was incredibly professional and i would DEFINITELY recommend him to others.

Excellent aftermarket system ! Works as advertised and excellent connection for Bluetooth

I had to cancel the install and it was super easy thank you

Wry impresses with this unit Very happy with the service and the quality of this unit. 6 stars

Highly recommended the Geek Squad Automobile Staff is very knowledgeable on Automotive Electronics... I have a Total Tech Membership which I think is a great value if your looking to have muliti installations... I purchased a Kenwood 10.1 inch HD Double Din Stereo that Bestbuy doesn't carry from Crutchfield that George from the Otay Ranch location was happy to install thats the benefit Total Tech Members have... You can purchase a product from a other store other than Bestbuy and have them install it... George is very professional and gave me recommendations solutions & answers to all my questions... The installs were all clean and seamlessly... George even went a step further by goings above & beyond with my install by connecting my Stereo Audio System via the big 3 for those that know what the big 3 is its a must in a great hi profile car audio install system google it if you don't know it was greatly appreciated... George also connected my 4 Channel amplifier underneath my seat perfectly so its unnoticeable so thiefs won't be able to see via window but is easily accessible just by pulling the seat forward... George also connected a two 2 way 6 1/2 inch Component Speakers and 2 tweeters and crossovers which he installed in the front car doors and tweeters in dash which sound and look great no problems with my windows or switches ... Its been over 3 weeks since my installation I wanted to leave this review earlier but I was definitely enjoying my system and made sure it was all was functioning properly... Thanks again George will definitely be back to install a blind spot side view camera

A top-quality service; it's the best installation option for the equipment. I recommend it 100%.

Geek squad did the installation, Ryan in port richey Fl, explained everything at end with courtesy.

Very helpful and professional technician. He answered all my questions

Clean job sounds great and it was done when they said they'd be done

These guys did a great job. Went above and beyond. Made sure everything was correct. Radio sounds great.

The crews between two stores collaborated and was able to get my repairs/installs done! Awesome experience!

I had another great Geek Squad installation done by Best Buy! The technician was friendly as always and did a great job on the install.

Amazing service fast and easy loved the way everyone was so nice too

The installer did a good job installing my new head unit. No complaints.

They took good care of me and followed up with needed support.