Customer Ratings & Reviews

This cd radio is awesome, it is very easy to work and I would recommend it to all my family and friends. Joe the BEST BUY installer was awesome and explained everything and answered all my question. This technician should definitely be recognized for his professionalism and customer service.

Amazing service and quality of service, i would do any auto geek squad replacements or repairs here. Genuinely good people working their assess off, and they installed it perfectly in like 20 mins.

Dan goes out of his way to keep you informed. He makes sure you are satisfied and everything works before you leave. If for some reason something is not right, he will work until it’s working as it should. Both installations he has done for me look like factory installations!

The installer install my stereo system and connect it to my phone and it works perfectly

Please read full review: I am giving 5 stars because Matthew Griszkauskas who installed the unit did a fantastic job and was incredible to work with. I do not know how these reviews affect the installers. As far as the process goes - DO NOT ORDER PARTS ONLINE! I wasted not only the installers' time, but mine because the online system does not properly match installation items required for your car. Not only that, but it does not suggest ALL of the installation requirements.

I did this review way too late so I wish I could remember the gentlemen's name. Anyways, the installer surprisingly did a great job. He knew what he was doing and above his job requirements by asking me certain details on how I would have liked the job done. I'm surprised to say I HIGHLY recommend Geek Squad to install head units. This is coming from a person who installs his own equipment every time and has been paid on occasion to install others. With the promotion of buying a head unit from Best Buy and them installing it for free? STEAL. Saves you time and money for sure. As a life hack for you DIY installers just buying a headunit from BestBuy, have your RCA, camera connections, ect ready to go with you at the install and they will connect it for you included. Just specify where you want those cables hanging out from. Made my install easier and I just had to route the RCA cables to the amps and camera cables to the rear view camera. Thanks!

The installation was performed quickly and efficiently. The technician explained the stereo/receiver functionality. The stereo performed flawlessly including a long road trip. I would recommend this service and Best Buy to anyone looking to replace an aging or broken auto stereo system.

My truck system was sounding horrible i took it to these guys and it sounds nice! They said "we can make it sound even better, if you change the speakers." I was pleased with what they did! Love this place!

The team was ready to go at the appointment time and finished ahead of schedule. They also went over how to connect and use the stereo !! Great job !

The guys that installed my radio did an awesome job. They also went through the radio with me when they were done and made sure I knew how to operate it. They made sure my phone was hooked up also. Awesome customer service.

The tech Ryan in Port Richey FL, did the installation, very professional, courteous, showed how to use the system with patience and courtesy.

The guy did a awesome job of installing two of these Sony radios in two of my vehicles

The Geek Squad rep told me that the Tuscaloosa store really let me down on the prep work for this installation and said that he could install it, but I would not be happy. I really appreciated his honesty.

The guys are pretty nice over there at geek squad. Hoping I don't have any reinstallation issues with my pioneer stereo that went out after 2 years..... The original installer was a bit fussy and didn't end up putting my stereo back in..... Which wasn't right considering he did all the work. Like I said the guys are pretty nice over there and I'm hoping I have no issues with the reinstallation.

Technicians Randy and Paul at BB at The Avenues store in Jacksonville, Florida was 2 of the coolest guys that I’ve had servicing my vehicle. They both were very friendly, kind, courteous, polite and very professional. They explained to me how my new audio system works and made sure that I could operate it properly. Two thumbs up for Randy and Paul at BB at The Avenues Store in Jacksonville, Florida.

The Staff Installer, was knowledgeable and efficient. And once the task was completed, the Installer took the time out to teach me, how to use the new stereo system...

The Head unit is suprisingly good for the money, i was interested in it for the meastro features that it can provide when you purchase a seperate maestro module, one thing i didnt know when purchasing is that when you get the harness for the unit your gonna have to get the one with the included speaker or you will not have turn signal or your car chimes anymore, i did not know this and on the way home from the install i had no turn signial audio or any interior chimes and i am assuming that would be the case for any idiot light audio as well, so currently a little aggravated to that point, I would love to have my chimes back

The tech was SUPERB ! My Dodge van had an odd issue with the a/c after install, but I do not believe it was the techs fault, even though he was willing to take the blame. It was a random occurrence that happened to manifest at the same time ! It resolved itself 3 days later, even after I was informed that Best Buy would compensate me for any repairs needed. No issues with the installed equipment the second time ! The first I had bad equipment from an open box purchase. This tech took everything in stride, was cheerful, respectful, friendly, and a really good, top notch tech even though it seemed like nothing went his way. When he got the replacement unit installed, everything worked flawlessly, and he really did go above and beyond his scope of work. I will gladly bring or recommend anyone to bring anything in for work in their automotive install section.

Did a great job took way less time than he thought. Polite and hard working

He did a great job, very polite and efficient employee Best buy makes life easier