Customer Ratings & Reviews

The technician did a masterful job of installing my JVC Digital Media Receiver and backup camera. Only one word to describe it. Professional. The job looks as good as if the equipment was installed by the manufacturer. All wires are neatly hidden and everything works. Based on this first experience, I would definitely recommend the Geek Squad installers at Best Buy.

I was told by mgr that he would cover my up grade because the 1st radio they gave the wire didn’t come in box an I waited 30day then when installed The radio he back out the installers told he said it he told me to wait an every came back still waiting

My tech was excellent, great service and got done ahead of the promised time. He made sure my phone and everything worked properly with the new radio as well.

Really needed this installed in my truck because we didn’t have a back up cam and gets difficult parking sometimes. Upgrade my stereo for the screen to have for backup. Good job Geek Squad

As usual this is not the first time i had an installation by geek squad. Very perfect and very knowledgeable in his field sorry forget his name hed a tranist connect van and a 2006 F150

I bought this service but ended up not using it. I Rated it because I did have some issues. The Tech people for the most part were very professional and explained how my stereo would be a problem. However attempting to reach out to the tech people is a major headache as the bot keeps trying to redirect you to it's menu. then when it does send you to the tech guys, First you get put on a forever hold and it might not even be the right department. Then you go back on hold again while they transfer you.

They do a great job installing and every time I dealt with the installers to line up the installation they were great. My only frustration was with the online reservation system. When I bought the item on the web site, it gave me the option to make a reservation for the free installation, but the only option it gave was two hours away. I think it was trying to find me something in the next couple of weeks, but I was willing to wait a little longer to get an appointment at my local store. So I declined to make a reservation and went in to the store to make an appointment. But then it was coming up that I would owe $100 for the installation. But the installers eventually told me when I actually had it done there would be no charge. It was confusing. But in the end everything went great

While I got mixed info from the various salespeople that helped me with the purchases for my son's new stereo (apparently lots of peripherals are also required), the installer at the Perimeter location in Atlanta was extremely knowledgeable and helpful. We took the bag of items we purchased to him (based on the recommendations of the 2 salespeople who helped us), and he reviewed our purchases and immediately told us which ones we did and did not need. One part we needed wasn't in stock and had to be ordered so while waiting for it to come in that week, I went to 2 car audio businesses in Alpharetta.. Both said I needed different parts (though they didn't agree on the parts needed,) and both said the parts suggested by the Best Buy installer wouldn't work. Since all 3 had mixed messages, I went back to the Perimeter Best Buy the following weekend when their part came in. I wasn't very confident that the stereo would actually be installed since both of the other businesses said I needed different parts, but the stereo was installed in record time, and connected to my son's steering wheel controls and the backseat DVD. I intentionally waited several weeks before writing the review but everything has continued working perfectly. Turns out the Best Buy installer knew better than the "pros" and beat their prices. My recommendation - go to Best Buy but skip the salespeople and go straight to the installers to find out which parts you really need for your vehicle.

Installer was great. My son had a pioneer sterio installed. The website goes through a compatabilty process and provides the parts you need. The installer advised that we needed another canle that was not suggested and had to run through a bunch of issies to get everything working. He was patienr and did a great job. My son is happy.

The technician installed the stereo in a timely manner and made sure everything worked properly before we got the car.

My last review of a glitchy stereo has now been redeemed ! I brought my truck in today to get a replacement stereo installed at the suggestion of the tech . I appreciate the prompt service and looking forward to having a trouble free system in place ! Thanks again to Best Buy Car Audio for stepping up and doing the right thing !

I love my new receiver works well with my phone. The screen is large easy to install. Definitely recommend.

I requested installation of 6 new speakers and front and rear cameras on my 2001 Ford Excursion. I had already purchased the speakers and cameras and had already installed a new Kenwood Excelon DNX997XR head unit and Kenwood DRV-N520 dash camera myself, but broke two fingers in an accident and needed help to get the other items installed. I had already attached and run the wiring for both cameras Despite stopping by prior to the appointment to explain what work I needed to be done, the scheduled work included a full radio installation but did not have the speakers installation scheduled. On arrival for the appointment, I explained what was needed again, and he stated that the work might not be able to be completed in the time that was scheduled. He said that would try to get it all done that day and was successful in doing that. I had signed up for the Total Tech Support, so I was not billed anything for the installation. The installation was done well and I have had no problems.

The installer provides great service. He did an excellent job putting this into our van.

Eric was and is amazing. I went from no radio to an amazing sound vibrating my mirrors... he was incredibly professional and i would DEFINITELY recommend him to others.

Kris and the team at the North Naples location were courteous, competent, and professional. It was the right shop for my needs when two other shops couldn’t be bothered. The purchase was straightforward and no bull. I’m grateful for their help and expertise.

The first time installation resulted in no power to subwoofer and CarPlay didn’t work(headunit specific issue), the second appointment was to check these issue but they have advised me to wait for couple more weeks to see if the problem disappears, had to make third appointment to uninstall and reinstall a different head unit. This time installation went well except one issue one of the button on the doesn’t work and I had to buy the dashboard kit again to complete the installation. Decided to live with this minor issue(steering wheel control). I’m not going there again since there is a wait for an appointment. In conclusion, I am satisfied considering the time and effort they put on these FREE installation service.

Purchased a JVC - 6.8" Android Auto and Apple CarPlay Bluetooth Digital Media (DM) Receiver with Rear Camera input online but had lots of questions. The GeekSquad install pros walked me through, made recommendations and suggestions, and answered all my questions. Highly Recommend!

Highly professional install, very clean look afterwards. They called me in shave to confirm all the parts and procedure, and were even able to move the appointment for earlier time. I'm very satisfied with the result. The only drawback I would call out is an extra fee for making steering controls work.

Well where to start these guys in Albany NY car install are super busy it took me forever to get an appointment I had to leave the car all day which i was unaware but I was cool with it Car was worked on neatly i had some nicks and scratches that were not there before but it was not bad enough for me to say anything I think they are way too busy and they are rushed not their fault i saw the work flow board and it was crammed with appointments they need more help I had a head unit and rear camera installed they were not able to figure out the rear camera I was not charged Head unit was installed well Lifetime warranty on the install and free reinstall of original stereo is awesome Staff was cool to me and sat in my car with me while we checked out the functionally of the stereo Overall good experience not perfect but I personally and honestly blame it on their ridiculous workload Hey Best Buy get more help or lighten the load not everyone is cool about scratches and nicks in their expensive cars and if there is no rush the chances of these things happening are greatly diminished.