Customer Ratings & Reviews

I had to cancel the install and it was super easy thank you

Clean job sounds great and it was done when they said they'd be done

Radio done right. It was a quick and easy process

The installer did a good job installing my new head unit. No complaints.

The technician is very good no isue and very freindly and I recommend to my freind

Amazing service fast and easy loved the way everyone was so nice too

The tech was very helpful and eager to educate me on what his process was, and how the stereo worked. The craftsmanship was excellent, and the work was done in a timely manner.

I cant believe i forgot the tech's name since he was so awesome. I purchased a stereo for my husbands bday and the installation process was seamless. He even fixed something that just kept flapping all the time. Thank you so much to our tech!

I had no idea Chrysler would go out if its way to make installing an after market radio on a Jeep Cherokee such a nightmare, but installer Kelsey at the Knoxville, TN store simply wouldn't stop until it was installed correctly. I bought the radio as a black Friday promotion and it came with free installation, but Kelsey installed it and took it out about four times and never charged a penny. And when everything was finally working but the odometer wouldn't stop blinking, she sent me to the dealership to have the computer "flashed" and it worked fine. She guaranteed the store would refund whatever the dealer charged and even though the dealer charged a ridiculous $145 to flash it, the store reimbursed me with a smile and no questions. And Kelsey did such a good job, the dealer guy said it was the best install job he'd ever seen. Said it looked like it came out of the factory installed. So, I couldn't recommend Kelsey any higher. Ask for her if you ever need a radio installed in Knoxville.

Levi was very polite and very knowledgeable. He answered all my questions.Let me know my turn signal bulb was bad and I had a bad speaker.He did everything perfect.A pat on the back is warranted

At first I was worried about a different technician working on my car, as I already had trusted a different technician with my previous car and he was AWESOME! The technician at the Commack store who worked on my car was Chris. All I can say is WOW! I cannot say enough great things about him! He was super personable and polite. Very, very knowledgeable with car installations too. I knew my car was in good hands after our consult. (Which he made time for on short notice when I walked in without an appt.) Everything was done with professional precision too. I got my in-dash radio receiver installed, along with XM Radio. He also installed the steering wheel controls. And lastly, he installed my back-up camera. He surpassed my expectations by getting all of that work done expediently as well. Thank you so much, Chris! You rock!

Really great customer service he went above and beyond to make sure that we were on the same page with the products and services and the amount of Labor that was required. Thank you. He was great and I'm looking forward to coming back

I'll preface this review by saying because this is a service, and not just a product, your experience might vary depending on the competence of your Geek Squad staff in your area. However, I can say that the guy here did a great installation, did it in less than an hour, and even refunded me the difference saying I was originally over-charged for the wrong selected service. It seems like car audio isn't one of Best Buy's strong suits nowadays (makes sense), but at my local Best Buy it was impossible to find an employee willing to help me in the car audio section. I had to work with a store manager who kindly helped me out and ended up scheduling me at another store across town for my install. Hence the 4 stars. If you're looking at car audio, best to know what you want and do the research yourself so you aren't at the mercy of someone who knows less than you do.

Nice and clean the stereo sound awesome, the combination that was put together and recommend by your technician is excellent. Bringing in another Cherokee for the same equipment. Thank you best buy!

Car Audio Installation Service came free with the Planet Audio Wireless CarPlay device purchase. Kudos to Brandon at Best Buy, Marlborough who installed the CarPlay device on my 2016 Corolla S as well as enabled the Back-Up Camera and the Steering Wheel Controls. He helped me find the right SWC (the PAC SWI-CP2) for my 2016 Corolla S. Also, he made my existing Back-Up Camera work with the Planet Audio CarPlay device without any additional aftermarket harness. Note that the SWC device (price depends on the device needed for your Car and CarPlay Device) and installation (USD 65) comes with an additional cost.

Josh is fantastic! Timely service, and very friendly and easy to work with

Grear service by Jeremy. Very proficient at installing receiver

I ordered a JVC head unit with Android Auto, install kit, and installation. The installation was completed as schedulednand all works well. The only issue, and the four stars, is that there were several tweaks needed when I checked the install. The angle of the screen had to be adjusted to align to the new dash kit, and the USB cord had to be rerouted to work better. The technician was very willing to make the changes and was very personable.

Explained everything, worked with me to make my stereo do what I wanted it to do. I have had Brady install 4 stereos and have always had an excellent experience with him. If someone wants something installed i will always direct them to him.

Awesome experience! Tech were fast, friendly, and knowledgeable..