Customer Ratings & Reviews

These folks know what they are doing. Efficient. It takes time, but they get it right!!!

Absolutely fabulous! Works with either Apple or Android direct and easy operation.

This install was literally the worst experience I’ve ever encountered as a longtime customer with Best Buy! What should have been a simple install job turned into over a 7 hour job that was never done correctly. In fact, the installer damaged my vehicle which is now at the Nissan dealership in their service department because of the installer not knowing how to complete the job. He caused controls and a computer to literally burn up. I will say Store Management has been good to work with but the overall experience turned into a nightmare! I would not recommend until they have the proper help like they used to with previous installers.

Car in dash stereo I brought was installed successfully and was very satisfied with the job.

Process was easy and fast. Quality of install was great and I couldn't be happier!

The agents did an awesome job and in a timely manner. Made sure it all was in working condition

The technician did an outstanding job. He communicated well and made excellent recommendations.

The radio looks perfect, but it’s not working so I will have to come back

The guys did a great job installing this nice Kenwood , replaced my dated cd/cassette player and it looks like it came with the vehicle, very professional.

It was installed very quick no complications. He answered some questions

Tech was very friendly and did a great job on the installation. Thanks.

The Geek Squad guys installed my new Kenwood Radio and al it's components so that I have navigation on my radio screen. There was a problem with the radio sound when I turned the volume even halfway up so I went back, worried I might need to buy new speakers. The man who had installed my radio recognized the problem after hearing it for only a few seconds and in less than an hour, he pulled that radio out and installed another new one. Now I can turn the radio all the way to full volume with no distortion at all! The Geek Squad guys at Tiffany Springs Best Buy are AMAZING!

I didn't expect it to have Bluetooth. I am very happy with this new radio.

The Agent was very respectful, knew what he was doing and he installed my device pretty quick.

I had a sub installed in my car for a little bass and it did what I wanted it to do. Not too much but perfect for me. Ngl it did take a while, but the job was flawless and with factory radio. I gotta get them door speakers swapped out next. Geek squad it is!!

They do a great job installing and every time I dealt with the installers to line up the installation they were great. My only frustration was with the online reservation system. When I bought the item on the web site, it gave me the option to make a reservation for the free installation, but the only option it gave was two hours away. I think it was trying to find me something in the next couple of weeks, but I was willing to wait a little longer to get an appointment at my local store. So I declined to make a reservation and went in to the store to make an appointment. But then it was coming up that I would owe $100 for the installation. But the installers eventually told me when I actually had it done there would be no charge. It was confusing. But in the end everything went great

Added a receiver as well as a back up camera to our 2011 Tahoe. The technician installed flawlessly and everything works great. Retained all factory controls with new receiver. The technician was friendly, knowledgeable, and did a great looking install with no issues.

The stereo installation was okay okay except the fan in my car stopped working after this service. I brought it back on 3/26 to have a back up camera installed and the installer said the wire to my fan burnt out at the same exact time the stereo screen was going installed. I don’t believe this is true so I put in an insurance claim since now I don’t have an air conditioner or fan in my car. I’m still waiting to hear back about the claim.

Josh was very helpful and installed my replacement radio in a older vehicle with no problems

The agent/technican was very friendly and professional and made sure to do a good and clean job we appreciate his service.