Customer Ratings & Reviews

The agent installed my new stereo and even connected my backup camera that I purchased off Amazon for an additional fee. Very flexible, listened to my concerns and answered all my questions. I am very pleased with my new stereo and backup camera for my sons truck. He has Apple CarPlay and a backup camera on his truck now. No excuses to mess around on his phone and not see what's behind him while backing up.

Awesome tech a great knowledge of stereos and explaining the new product -demonstrating it too

Upgraded the head unit on my 2005 Ford Taurus. Went from a Kenwood Exceleon KDC-X998 to a Pioneer AVH-3500NEX. Both are single DIN stereos but the pioneer has more modern technology. It has a 7” flip out screen that allows a backup camera hook up and also features Apple CarPlay. Install took about 3 hours, which included swapping out the radios and installing the backup camera. The Geek squad installers were also kind enough to give me a Bluetooth mic cable for free since I didn’t have one for my new radio. I purchased the items online not at BestBuy. I had Geek Squad install parts since they have a killer warranty. Great service!

Best Buy installed my car audio equipment flawlessly and even corrected an issue that was causing issues previously. The sound has never been better, or louder... :)

Best Buy Car Instillation service was excellent and professional.

Love the stereo, all my apps work great and rearview camera is excellent!! The young lady who installed it was awesome, friendly and helpful on showing how to operate it!

The installer was profesional and had a great attitude and was friendly. He did a great job and did not scratch or damage my car when doing the install. It looks factory. The only complaint I have is that he was unable to get my steering wheel controls to work. The equipment I purchased is supposed to retain those controls but he couldnt get them to work. Not a big deal in the grand scheme of things but some people would not be okay with it. Overall a great value and am happy enough.

I already read answered the survey, but I’m happy to do it again. The technician Darren was excellent. He took good care of me. Explain things thoroughly and took his time with me as a customer.

Worth it! I wanted full functionality to my existing steering volume and media buttons along with my existing stock back up camera. They had everything I needed to make it happen. It would have taken me days to do it right with multiple visits to the store. Well worth it.

Overall good experience. I usually like to do stereo stuff myself but just didn't have time and wanted to start enjoying music right away in my new-to-me car. I was a little nervous because the car is 20 years old and the dash trim may have been fragile but they took extra care with all parts and the install looks super clean. Really nice having carplay and modern conveniences in a car that originally was spec'd with a tape deck haha. EQ/Crossover settings were a bit wacky but luckily I have a mic and can tune that myself. Sounds great now. Great value for install cost vs time it would have taken me to get it installed. Now I can blast Tidal and run Waze without my phone flying around and I didn't lose a whole Saturday tinkering with it.

Eric was terrific. He did an outstanding job troubleshooting an issue the sales personnel failed at. Installation and explanation of product use was on point.

Cody thank you for your help and patience and providing great service

The new stereo if awesome and the tech who installed it was very helpful.

The installer did a great job installing my new JVC apple carplay and GPS in my 2020 Jeep Wrangler. Looks like it was stock. They cleaned everything up when they were three. Will definitely be back for my second truck system. Thanks a lot guys.

Issues came up with the product manufacturer that the tech in the installation bay took initiative to look up and research to fix it to continue. Other install shops would have just said sorry and have the customer do the leg work and get the parts needed. The best buy tech did all the leg work and even found better ways to not have problems down the line. Assured me that if any issue does come up to call him directly and it would be resolved at no extra cost. Not only will IIIstick with best buy I will recommend them to everyone I see. Awesome job!!!!!

Frank was very helpful, knowledgeable and professional. Gave me some great advice.

Very helpful and knowledgeable a true professional

So I had an appointment that was a month out and I had that itch you get when you have a brand new stereo and have to have it installed ASAP! So I checked in with the Geek Squad installation expert, gave him my number. He had a cancellation the next day and I was there like grease lightning. He told me he needed two hours for the installation. I went and got a bite to eat and before my food was ready I got a call from Best Buy saying that my vehicle was ready for pick up. It didn’t even take a full hour.

My sales associate suggested we consult with the installation team to make sure I purchased a unit that would work best in my older Yukon. I was replacing an older Pioneer unit. After asking some questions they recommended the Alpine unit based on needed features and price. They made some suggestions to keep costs down, too. I wanted a new backup camera so they booked extra time in case that proved challenging. They were ready when I came in and finished the installation a bit early. It all looked solid and tight. Everything worked beautifully. The fellow offered to help me pair my phone but I like doing that stuff so I declined. Both installers were super nice and East to work with. This is our third car stereo system purchase and install with Best Buy and it won’t be the last. Well done!

Replaced inbuilt infotainment with Kenwood in my Ford. Installation was flawless and good workmanship.