Customer Ratings & Reviews

The agent installed my stereo in record time . Everything was done very well. They were also extremely polite and professional 10 out of 10 I will be back for any other products and installations

Very helpful. Directed me to the part I needed after they informed me that they couldn't source it. Install was difficult but tech worked through the issues and was able to complete install.

Those guys at the Youngstown store did a fantastic job! They put a Sony aftermarket radio in my '09 Camry in just a couple of hours. I really appreciate them setting up the steering wheel controls too.

Tom did a GREAT job at helping me out with multiple issues I was having with a stereo system. He really went above and beyond to help me out, including working overtime to troubleshoot and driving to another store HIMSELF to exchange a defective unit I received. He even used some extra time he had to do some light cleaning in my vehicle because he felt so bad with how much time and effort I had already spent on the many issues I have had with Best Buy and this product. He was kind and polite, and if he didn't make me feel so hopeful that he could help, I definitely would have returned over $350 worth of products because I was so frustrated with all of the issues I was having. Tom deserves a pay raise because you don't want to lose a good employee like him.

Team did a great job of installation. Would definitely use them again.

The installation process was great. The installer was nice and very knowledgeable. He installed it in less than an hour.

They installed my new car radio faster than I was quoted. Everything they need to do was explained to me and they also sat with me to make sure everything worked before I pulled off.

Hello mounted my car stereo and speakers for my Lexus and I'm grateful for the patience and accuracy will keep shopping at bestbuy

The Geek Squad is #1 with car stereo installations. They are 6 for 6 with outstanding service in our family!

Very professional and honest people, they refund the items that were not used.

Purchased a new radio for my vehicle and went with Best Buy because they had the radio I wanted, were comparable in price with Crutchfield, and the install was free. Saved me the hassle. They scheduled and 1-2 hours to do it but since I was the only vehicle in the shop at the time, two employees worked on it and got it done in about 45 minutes! It was a clean install and everything worked fine. The only problem was they did not tell me how to set up the bluetooth. (The settings option on the radio was not available.) I had to go to the website to read the detailed instructions to find out that I needed to engage the emergency brake a few times to get the settings option to pop up. Easy enough once I new what to do. Other than that, great job.

This was my first time upgrading an auto stereo system and had a lot of questions. Manny was awesome in helping me through the process and making the experience as easy as possible - everything from ordering the equipment and picking it up at a local BestBuy to find a suitable time for the install. In fact, when the original appointment at another BestBuy location had to be canceled, Manny stepped in and made time to squeeze us into his schedule. When I needed to make a follow-up visit to tweak one of the equipment, he was able to promptly provide the support we needed even though it was very close to closing time. All-in-all, it was an excellent experience from start to finish and I would highly recommend Manny and the Secaucus store.

The staff in Saginaw Michigan is exemplary and always helpful

Service Tech was friendly, knowledgeable and efficient. He gave an installation deadline that he met that deadline without a hitch.

Better then i expected, he hooked my steering wheel buttons, i havent used those buttons in years great knowledge .

Awesome installation job. Very clean look and doesn’t look like aftermarket. Great recommendation from the installer. He nailed what I was looking for.

Patrick is fantastic. After completing the installation, he shows you any new or updated features on your system, ensuring you understand what he did and that you are satisfied.

Aftermarket touch screen stereo, they were able to install

Agent was super helpful and even stayed after his shift for me.

I had a Subaru factory car stereo whose Bluetooth connection always had issues and was planning to get a car play stereo. I was able to find a nice deal on JVC car stereo and the best thing of getting it from Best Buy is that the stereo installation is free of cost . The geek squad will even replace the new one with old one if at anytime u want to sell the car and that is also free of cost and we just we need to keep the paper bill as they haven’t digitized it yet . It took a while to get me a schedule for the stereo installation as it was holiday time . The Greek squad team in Richfield did a great job of setting everything perfectly .I would always recommend these guys for stereo buying and installation!