Customer Ratings & Reviews

The Geeks at Best Buy Northlake (Charlotte) do it right. I lucked into being helped by Melanie quite a while ago. She makes dealing with the items I've bought at BB worry free. She hooked me up with Jesse James to have my car receiver installed. William (His real name) went over everything I needed to make sure I was happy then installed everything very quickly then went over the features of the new radio+. Best Buy, even as big as they are, should always remember to value and do what they can for their good employees. The two mentioned above from the Geek Squad reflect on my confidence in choosing Best Buy. Anyhow, the installation went WAY better than I expected and I'll be back.

Smooth installation and knowledgable staff. Enjoying the upgrade to my car to play my music and navigation easier.

The install team did a great job with the installation and explained all what they did and added. They were great at giving me a call with any questions or concerns.

I was more than very impressed on how perfect the installation was. It looks better than I had even hoped it would. The downside I have is that I was never shown how to use or setup anything in the unit. I cannot figure out the GPS, setup and lock in radio stations, set the time, etc. The user manual that came with the stereo unit is poorly written to help with any of it. I am scheduled on March 31st to have the Geek Squad install a universal backup camera on the same vehicle. I need them to show me how to use it all.

Service was PERFECT. Really quick to the point where I didn’t even notice it taking much time. Very friendly, very helpful install. 10/10

No issues with install, no broken clips or sections of the dash. I have a 2007 vehicle, and Payton took amazing care of it while taking everything apart for this job. System going strong after a couple months now, the wiring was installed cleanly and Payton (in Grand Junction, CO) did a killer job on the total system.

The best buy gurus installed my radio and what a difference an upgrade makes. It feels like I have a new car

Geek squad did an excellent job with installing my car stereo,and showing me how to use it.

The appointment was on time. The service was perfect and everything works great. Would definitely use the installation service again.

Completed installation in a reasonable time period. Only issue i had is the temperature control was not put back properly but it was an easy fix and did it myself.

The service at the Valdosta location IS OUTSTANDING!! I had an issue after the initial installation - they took care of it entirely within 24 hours. The people onsite were professional and exceedingly helpful!! THANK YOU!.

Josiah was great. He is very knowledgeable and was able to handle my returns that the call center wasn’t able to do. I wish I could have contacted him at the store earlier. I have his card now and will contact him directly with any questions or issues with the radio in the future.

I really like my new radio. Best Buy installers did an excellent job of installing it. It looks like it came with the car.

Paid $99 for install of an advanced AV radio, plus harness and cables. When I drove around to get it installed, I was told there would be an additional $50 installation fee because of the extra cutting of the dashboard to get the radio to fit. I told them I wasn't going to pay an additional $50 because I had already paid extra to get the radio installed (regular dashboard install is 69.00). They hassled me for a bit and wanted me to sign the installation contract with the $50 extra fee tacked on. I told them I wasn't going to pay any more after already paying nearly $900 for the radio, harness, cables and installation. They finally agreed and installed the radio. If BB is going to charge extra for installation, they need to notify the customer up front and not after they have already paid for everything. I will say they did a good job installing the radio. Very secure. They vacuumed up the mess afterwards from the dashboard bits that were removed. I would recommend this service to a friend as long as they were aware of the "extra charge" up front.

Good service, but the time estimate was off by two hours so I was delayed two hours of getting my car back and I had to be somewhere 30 min after I got my car so I was rushed and was not expecting that. My apple CarPlay is echoing when I’m on the phone so I need to bring it back in to be fixed.

The agents installed my car stereo in a timely manny and did the job right the first time. Can’t recommend this service enough

The stereo installation was okay okay except the fan in my car stopped working after this service. I brought it back on 3/26 to have a back up camera installed and the installer said the wire to my fan burnt out at the same exact time the stereo screen was going installed. I don’t believe this is true so I put in an insurance claim since now I don’t have an air conditioner or fan in my car. I’m still waiting to hear back about the claim.

The installation crew was extremely knowledgeable, transparent, and conscientious. They did a fantastic job with the installation, and the customer service was first rate. Would highly recommend the Issaquah Best Buy for automotive product installs.

Installation went well. all is working ok. Back up camera not what I expected.

Since long, I wanted get double din head unit in my RX8. I tried with cheap china andriod models but it died during summer which is why I wanted better brand. Bestbuy had offers at right time, called up for installation on my car so I had to check with the store which right expertise and I found it at Union, NJ. Geek Squad Agent was very well verse with the car and has done great job installing the headunit in 30 mins. Also, fixed the sub and amp to work with the headunit. Neat and Clean job. I enjoy even today and I remember the agent who installed the unit. Bestbuy's Geek Squad is very good.