Customer Ratings & Reviews

No issues with install, no broken clips or sections of the dash. I have a 2007 vehicle, and Payton took amazing care of it while taking everything apart for this job. System going strong after a couple months now, the wiring was installed cleanly and Payton (in Grand Junction, CO) did a killer job on the total system.

Appointment was scheduled in advance. Employees were quick and efficient with the install. Had an issue with the 12v outlet after install but they fixed it for me. Great job and service!

Installation team was great! they were able to get us in early for our install and finished it faster then estimated. Install was seamless as if the radio was factory installed. We had some questions after the install the team had us come in an walked us through the questions and setup the radio to our liking. Highly recommend the service!

I used the geek squad to have my back up camera installed on my jeep and then connected to my radio. Super happy with my decision to use the geek squad.. they did an excellent job! In addition, I didn’t have to wait long to schedule it, and on the day of the install, they were super quick and efficient. Lastly, I wanted the camera installed in a specific spot, they listened and did exactly what I asked. I won’t go anywhere else to have anything installed..geek squad is top notch!

I had no idea Chrysler would go out if its way to make installing an after market radio on a Jeep Cherokee such a nightmare, but installer Kelsey at the Knoxville, TN store simply wouldn't stop until it was installed correctly. I bought the radio as a black Friday promotion and it came with free installation, but Kelsey installed it and took it out about four times and never charged a penny. And when everything was finally working but the odometer wouldn't stop blinking, she sent me to the dealership to have the computer "flashed" and it worked fine. She guaranteed the store would refund whatever the dealer charged and even though the dealer charged a ridiculous $145 to flash it, the store reimbursed me with a smile and no questions. And Kelsey did such a good job, the dealer guy said it was the best install job he'd ever seen. Said it looked like it came out of the factory installed. So, I couldn't recommend Kelsey any higher. Ask for her if you ever need a radio installed in Knoxville.

Chuck was great! Very knowledgeable and thorough!!

The audio install tech were of great help. I've been working on this issue with Best Buy for a few days. The tech install guys took the time from their install to help me and resolve my issue. So appreciative.

Jeremy installed my stereo and backup camera. The geek squad did a fantastic job.

Radio install looks good however I have to bring it back in two weeks because when my phone is hooked up to the radio and someone calls me it completely shuts the radio of and reboots.

I was very happy at first with the install of our new stereo and back up camera. The issue came once I realized that after the install my car will no longer switch modes with the A/C you can not turn the defrost on any more. I brought it back and they will not fix the issue.

I'll preface this review by saying because this is a service, and not just a product, your experience might vary depending on the competence of your Geek Squad staff in your area. However, I can say that the guy here did a great installation, did it in less than an hour, and even refunded me the difference saying I was originally over-charged for the wrong selected service. It seems like car audio isn't one of Best Buy's strong suits nowadays (makes sense), but at my local Best Buy it was impossible to find an employee willing to help me in the car audio section. I had to work with a store manager who kindly helped me out and ended up scheduling me at another store across town for my install. Hence the 4 stars. If you're looking at car audio, best to know what you want and do the research yourself so you aren't at the mercy of someone who knows less than you do.

I could not be happier. Johnny did a fantastic job, from ensuring I had all the parts I needed to even telling me I could return some. He was very thorough before the installation, and was very attentive after, ensuring I knew what was working and that there were some things I needed to do on my phone to make sure the new system worked. Lastly, he was extremely fast. Had the new install done in about an hour. I can't say enough good things about the quality and professionalism of the service.

The agent did exactly as stated and timely manner..

Quick, knowledgeable and very professional. Would recommend

Neeko was amazing. He called me before my appointment to let me know some of the parts I had ordered were incorrect. He got the right parts ordered. When I had to reschedule my appointment because of a scheduling conflict, and the next appointment was weeks away, he was able to fit me in early. Once the system was installed he went over it with me and answered all my questions. Great customer service!!

Overall good experience. I usually like to do stereo stuff myself but just didn't have time and wanted to start enjoying music right away in my new-to-me car. I was a little nervous because the car is 20 years old and the dash trim may have been fragile but they took extra care with all parts and the install looks super clean. Really nice having carplay and modern conveniences in a car that originally was spec'd with a tape deck haha. EQ/Crossover settings were a bit wacky but luckily I have a mic and can tune that myself. Sounds great now. Great value for install cost vs time it would have taken me to get it installed. Now I can blast Tidal and run Waze without my phone flying around and I didn't lose a whole Saturday tinkering with it.

This service has always been great. Quick and gets the job done!

Techs did an excellent job with the installation and were very personable

The installers were professional and courteous. The main installer was experienced and walked me thru the installation and the final product was a great stereo, great workmanship, and great service putting in a dbl din alpine stereo in my 1994 Ford Mustang Convertible. Well done Best Buy!!!

Dani was very professional and informative. Was able to answer all my questions and gave me great recommendations.