Customer Ratings & Reviews

The technician that did the installation did a wonderful job. I can't praise him enough. I mentioned that I was thinking of adding a backup camera and he made excellent recommendations on several products. He even made sure that the wiring was in place so make the backup installation easier. He went over the unit and explained how it worked. He made sure I could work it. He did a great job of installing it. I liked his work so much, I had him install the backup camera that I got from Best Buy. I recommended him to my son, who had his new receiver installed by the same technician.

Had very good service. Did great job installing radio which I purchased from American Muscle. Though said that they could not hook up backup camera. Asked if they had one that would work. Didnt even take the time to see. Just stated "no.". Believe they could have done better by looking at choices and going above and beyond for customers. Atleast looking at them and scheduling a time to come back for camera. EMPLOYEES were worried about going home for day to even try to make a sale for more Service.

My purchase of the equipment from Best Buy hit right at the point the holiday purchase installs hit, and also hit a weekend before the purchase where weather threw things off. I got rescheduled, which wasn't optimal for me. But the two gentlemen in Fenton did right by me (even after the complicated install took two hours more than even their generous estimate. I was grateful a week later, when I drove through a prairie not having to listen to something akin to the Uncle Elmer and Aunt Gertie Gospel hour on the way to a family wedding. Overall, very pleased, even post frustration.

The installer had wonderful customer service. Best buy sold me the wrong parts needed to install my new radio, he took the time to look for it and made another appointment so I can come back and have it properly installed. The problem was that he didn't show me how to use it when it was installed so it wasn't working properly. I went to another best buy because it was closer, he checked my car and figured out the parking wire was not even connected. He showed me that all the features are working. I appreciate the customer service from both installers so there was no reason to be upset despite the set back!

I can't thank Jessy the installer enough. He is knowledgeable and extremely pleasant. He genuinely wants the customer to be happy with his work and i am. He did an excellent job even with the entire system in the store down. He used his cell phone to get the specs for my install to prevent me from needing to scheduled an appointment to complete the install. Jessy brings great value to your organization.

I apologize I cannot remember the names of the guys that did my install. They did an amazing job and got me in fast. I did not expect to have it done today - I was just checking on prices. I was pleasantly surprised that they could get me in. The guys were also super informative, helpful and honest about everything. It was an A+ visit all the way around. I was hesitant to go to a store like this for car audio installation honestly, but after this experience I would probably start here next time.

This is a great product for the price. Factor in all parts and install price before buying. The stereo was on sale for approx. $520 but cost around $220 for install & parts. Got the 4 yr extended warranty for another around $60. Best thing is if anything goes wrong related to install has lifetime warranty. Plan in advance for install there are minimal installers and takes a bit to get in as well as time required. My truck took 5+ hours because complexity of vehicle type and connecting to aftermarket system. All in all sounds excellent and major upgrade to a 2004 original factory system.

Outstanding service while I was waiting in the store

Perfect install still work perfect to this day nice

They were so awesome and helpful. Everything worked out perfectly.

very knowledgeable in mobile audio installation. Installed the car deck within 2hrs time.

We purchased the installation along with the stereo etc. I think this fee is excessive considering it takes less than an hour and the customer has to purchase all kits, wires. Etc before they will even start the installation. The installer will not use the existing wires or use any that come with the stereo purchase. He also did not remove the CD's we told him were in the stereo before disconnecting it and did not allow us to do it. We asked about the CD's he first said the stereo was broken? It was working fine when we brought it in. It was actually playing when he pulled it into the garage. I reminded him of that then he admitted he really forgot. I was appreciative for his honesty. All in all the new system is working great. My son is happy with has new stereo. After all he is the baby of 6 and we have 5 older sons who we have dealt with replacing stereos for. Fortunately our daughter had other priorities for her car that were not so costly....would reccomend with warnings. Be prepared for not only the expensive install cost but the requirement to purchase additional supplies.

Very helpful. Arrive on time. Most knowledgeable, went the extra mile to make sure all was well organized and showed and explained everything to me. Very friendly and most helpful, I love how he color coded all my connections so it is easier for me to find and see what goes where.

He did an excellent job on installing stereo made sure everything worked and showed me how to operate it

This time around the installers are different crew and seem to know what they are doing. Got the car there early then went to get some food and they finished 30min early so we had a crash course on how to use the new deck they installed. I was also assured if their was any problem then let them know and they’d fix it.

Rob and his team did an amazing job installing all of our new stereo equipment in my sons truck so he could leave for college. Really appreciate the last minute support, attention to detail, and awesome sounding system. Highly recommended.

Generally happy with the installation service I received. Was able to schedule it the following day, got started right away, and was completed in about the amount of time that was expected. Interior of the car was clean and orderly afterwards as well. That said, I would have liked it if the installer would have shown me how to use some of the features I was interested in, but he probably assumed I didn't need that, and I didn't ask, so, minor thing, and, again, generally happy with the service.

The audio install tech were of great help. I've been working on this issue with Best Buy for a few days. The tech install guys took the time from their install to help me and resolve my issue. So appreciative.

The guys were awesome. Did a great job. Told me everything about the unit that I needed to know.

Service Tech said it would take 45 minutes and it did. He was very knowledgible and professional