Customer Ratings & Reviews

I had to wait a long time to get my installation done but it was worth it. The only reason I'm rating them at four, instead of a five, is because of the long wait for the install appointment. They recommended a change of rear facing camera to another, more factory sleek looking position and camera. PLUS, they didn't charge me more money to do this upgrade. They also installed a couple of more USB charging points in place of a old School 12V socket. I still have another old type of socket on the passenger side of my 09' Dodge Ram 1500.

Install team was pleasant and got the job done. Waiting areaa could be better and access from store should not be locked.

The installers took great care of me and my vehicle. This was especially nice since Covid made getting my parts more difficult. The installers helped and assured me my radio would be installed and helped me to find the additional parts that I needed. They took care of every possible issue that I could think of and I left with a feeling of great relief that it was these guys that helped. I wouldn't want to go anywhere else for this type of service. They were extremely professional and went above and beyond by helping me when they didn't have to. Words cannot fully express my appreciation and satisfaction that they did such a great job!

I love how professional and quick these guys work - my car radio is perfect now

The agent that installed my car stereo did a phenomenal job. It looked great. It sounded great. He spent the time with me to teach me how to use the system. I could not recommend them enough.

The Best Buy worker who installed my car radio/dash demonstrated excellent customer service, despite recent shortages on his team and other regional Best Buy stores. He also took the time to explain the issues he had with my car and how this could be remedied in the future.

Very great service thank you for the job your company did fast service

Victor !!! Was very nice, explained what he was going to do for the install, gave the correction suggestion for the fit was honest about the price but gave the quality a thumbs up. unfortunately, I picked the vehicle up after he had left was blown away the dash was very professionally done and the stereo changed looked as if it upgraded the SUV, , the music was louder and much crisper, he did a good job cause it was a lot putting/ installing it in a Jeep, i was so impressed I made an effort to go back the next morning to thank him in person, Again Thanks Victor Thumbs UP. Sharon Evans.

BB car electronic techs installed my alpine ilx-w670 swiftly and efficiently. They even guide you with instructions on how to operate your new HU. Installation was clean/precise and the techs were very respectful of me and my car. I will come back for their services.

Great! Did a great job. Very professional and quick

I had Geek Squad install an Alpine iLX-107 and a PAC RPK4-HD1101 into my Honda Accord. I've had two appointments so far, and a third at the end of the week, because on the first attempt some instructions weren't followed for the PAC kit installation and the vents above the radio were not working. That was fixed by the second appointment, along with some other issues I had. Now the third appointment is set up because the radio is having a slight malfunction, so a new one has been ordered and being put in the day that it arrives at the store. I mostly can't complain. The only thing I've had to pay was a $5 materials fee and I really like the new setup.

The car audio Geek Squad team in Palmdale is the best. We have used them a couple of times and their service is amazing. They always ensure that we have what we need, leave the cars mess-free, and when they see us in the store later, ask us how the installs are working out. They have been great at recommending products as well, keeping us from buying more than we need or can support for our applications.

Very good service very satisfied with the work that was done

Super helpful and professional tech. Great with consulting and installation. Service with aloha.

This time around the installers are different crew and seem to know what they are doing. Got the car there early then went to get some food and they finished 30min early so we had a crash course on how to use the new deck they installed. I was also assured if their was any problem then let them know and they’d fix it.

We recently purchased a new Kenwood stereo deck from our local Best Buy. It came with free installation from the Geek Squad. They called me immediately to set up an install date. Installation was done very well and it looks and sounds great in our vehicle. We are very happy with the service we received.

Fantastic service and solid expertise. Got in and out on time!

Amazing service. The guys were great and went above and beyond. Highly recommend.

The end result of the installation is great. The head unit works as advertised. But what I didn't like was the fact the job was scheduled for an hour and a half. I actually ended up staying 3 hours total because the tech didn't let me know he was having an issue with the install. I would have understood about the situation if he gave me the respect to explain it to me. And then when the job was complete I come to find out that the mic for the hands free wasn't connected to the head unit. I had to schedule another appointment to have this connected. The job was done well but there was a lack of attention to detail and just bad customer service communication.

I was more than very impressed on how perfect the installation was. It looks better than I had even hoped it would. The downside I have is that I was never shown how to use or setup anything in the unit. I cannot figure out the GPS, setup and lock in radio stations, set the time, etc. The user manual that came with the stereo unit is poorly written to help with any of it. I am scheduled on March 31st to have the Geek Squad install a universal backup camera on the same vehicle. I need them to show me how to use it all.