Customer Ratings & Reviews

The installation experience with the Geek Squad was friendly. The technician showed us how to operate the newly installed sound system and the many features it possessed. The installer was very professional and I was quite pleased with the results. I highly recommend Geek Squad!!!

[Employee of bestbuy] He did such a great job that when i had to remove the dash cam (to put in another car) i struggle for a soild hour + and what ever sticky stuff they used i could not get the same result

It was installed very quick no complications. He answered some questions

The agents did an awesome job and in a timely manner. Made sure it all was in working condition

Over the years I have upgraded my own car stereos and have also had other companies do installs for me. This was my first experience having the Geek Squad do an install. I have to say I felt much better after this install knowing that Best Buy will be around to fix any issue I could have then I ever did with other installers. The install went very well and I was informed and shown all of the new receivers features. There were no hidden cost and so far the install and receiver are working very well. I will use the Geek Squad on my next upgrade and I came away very satisfied with the value I received.

This is the 2nd stereo I've had installed at this location. GREAT SERVICE

The technician did an outstanding job. He communicated well and made excellent recommendations.

Fantastic service and knowledgeable techs. Very happy with the services provided, everything works perfect.

Car in dash stereo I brought was installed successfully and was very satisfied with the job.

After shopping around at a few different places to see who offered the best price on a touchscreen radio install, I found Best Buy to the be the lowest prices. Of course you tend to be a little wary about the cheapeast priced thing but I was impressed! All said and done the gentleman was done in about one hour. Cleaned up everything from installing the radio, did a great job installing it along with the small mic for Bluetooth phone calls. I have not had a single issue with this radio since having installed months ago! Best Buy really held up to their name of striving to be the best!

The audio service tech at the Mesquite location is the best I have seen. I was very impressed with his skill and customer service. Saved me hundreds of dollars by finding the issue with my old stereo (blown fuse on the back) so I didn't have to buy new equipment. After that, he would no accept a tip for his efforts. Because of this, I will continue to bring my business to the Mesquite Best Buy.

Very happy with the installation, did a very good job. Matt was very courteous and knowledgeable of my vehicle and the Kenwood DVD unit. Install took longer than indicated, due to me having to find the correct wiring harness needed to complete the install. Was able to locate the correct harness from a local installer, recommended by Matt. The other reason for the install time, was the interruptions of customers and phone, This did not bother me, as I was glad to see how your employees handled the costumers. Both men were an excellent example of very valuable asset to Best Buy. I give kudos to Matt and hope Best Buy is aware of his value.

Geek squad installed my radio in truck and install looks good. But very disappointed that when I picked the truck up I was not told that 3 out of 4 speakers did not work. Which at this point makes the Bluetooth, etc. essentially useless. I did request that if there were any issues to give me a call because I would have had the speakers replaced at that time. Still unfamiliar w/radio operation but that's on me since not sure if you are to help/explain set it up or not.

These folks know what they are doing. Efficient. It takes time, but they get it right!!!

Does exactly what it says It's supposed to do. A little pricey and it lacked a certain feature that I wanted. It wasn't capable of letting me use the in-car navigation screen alongside it. My previous unit did. With this one, the in car display is blank and is turned off. Non-functional

Did a great job flashing the Maestro and head unit installation.

The techs were awesome, very knowledgeable and helpful with friendly service

The Agent was very respectful, knew what he was doing and he installed my device pretty quick.

Good job, they installed it correct and fast…………………………………………………………………….

He was knowledgeable and helped my son so much gave him help with speakers a little bummed his dash was cracked during installation but it is a 2007 so I guess it comes with territory but other then that he helped with lists of speakers and knowledge