Customer Ratings & Reviews

Excellent customer service, timely and very informal on what things need to be done with the truck

I had my BOSS Touchscreen radio installed by Geek Squad. There was a few things i will remember for next time, but the fault could be my own for not reading more into it. I ended up buying the wrong Dash Kit so i had to reschedule for 2 weeks after my appointment date. Which wasn't great news because i had already had to reschedule once before. But after leaving my vehicle with thw Geek Squad technician, he had the car for a little under 2 hours and had it done exactly the way I wanted it. He was very pleasant & answered all the questions I had after the install.

great job by Zoro at lakewood co best buy. He was professional and we love our hands free system in our honda pilot!!

I can't thank Jessy the installer enough. He is knowledgeable and extremely pleasant. He genuinely wants the customer to be happy with his work and i am. He did an excellent job even with the entire system in the store down. He used his cell phone to get the specs for my install to prevent me from needing to scheduled an appointment to complete the install. Jessy brings great value to your organization.

Initially, there was a hiccup with parts so my original install date was missed. However, after speaking with the install manager, he was able to identify the problem with the parts and come up with solutions. It was obvious he truly cared about my experience and it turned a frustrating mix up into a pleasant overall experience. THANKS PAT!

The technician did a great job on the installation

Very knowledge installer. Install was done in a very timely manner and he explained how everything worked

Friendly and Fast, was ready on time and got me on the road again Fast.

Does exactly what it says It's supposed to do. A little pricey and it lacked a certain feature that I wanted. It wasn't capable of letting me use the in-car navigation screen alongside it. My previous unit did. With this one, the in car display is blank and is turned off. Non-functional

I bought a stereo for my vehicle at best buy. The install was done in a timely manner. I was very happy, except I wanted to tip the installer. As I tried he was already saying company policy is not to except tips. I said I don't care!!! Here!!! He said no he can't! I laughed and said Whatever, Here! He said firmly, No sir I Can't take it! I was upset. I still am!! They did a Great job and I was thoroughly impressed . I want to Tip!!! When he turned around I put it on the table and left! This was years before the Corona Virus so that wasn't the issue. Other than that I'm a Happy Camper with some Rocking Beets.

New Pioneer radio/touch screen/Apple Car Play/rear view camera. South Portland, Maine Best Buy. Nice guys TJ and Nate. They did a great job dealing with the Nissan Frontier Four X. Thank you guys! Dan G

Installer worked quickly and explained everything to me.

Paid $99 for install of an advanced AV radio, plus harness and cables. When I drove around to get it installed, I was told there would be an additional $50 installation fee because of the extra cutting of the dashboard to get the radio to fit. I told them I wasn't going to pay an additional $50 because I had already paid extra to get the radio installed (regular dashboard install is 69.00). They hassled me for a bit and wanted me to sign the installation contract with the $50 extra fee tacked on. I told them I wasn't going to pay any more after already paying nearly $900 for the radio, harness, cables and installation. They finally agreed and installed the radio. If BB is going to charge extra for installation, they need to notify the customer up front and not after they have already paid for everything. I will say they did a good job installing the radio. Very secure. They vacuumed up the mess afterwards from the dashboard bits that were removed. I would recommend this service to a friend as long as they were aware of the "extra charge" up front.

Amazing service as always. I would highlight: I was kept informed of all job details from beginning to end. Very courteous guy taking care of the job. The service fee also very fair IMO. And the job took a reasonable amount of time. Would go back to the same store for any future car job.

Awesome experience. Gary is a genius!!! I would highly recommend to anyone!

I was very happy with the whole process from scheduling installation to follow up after the installation... They were able to answer all my concerns prior to the installation in insuring we had everything needed for the installation. They were very upfront about everything. As the day of installation they end up short an installer and were calling to reschedule or reschedule people. They informed me that sense my car was already there he would get it in right after is first schedule appointment but it might take longer then originally discussed. Then upon installation I detected a rattle and they took care of it that day and was done in maybe 5 minutes. Very professional installation for beginning to end.

The installation text was very nice at drop off and even refunded items that weren’t needed. However when we picked up the car and drove it home the front speakers sounded terrible. Adjusted the settings to filter the bass through the sub and it was much better but Not great. Checked the front speakers and they were busted. They were factory and old and couldn’t handle the high bass that it was set on when we picked it up. So had to order some new front speakers. Also the aux plug in the car doesn’t work which is kind of a bummer. They did a great job hiding the Bluetooth microphone.

My technician was through and efficient and left the truck clean after the install.

The service guy went over the call of duty. After installing me radio he show me how to operate it.

John W., the Autotech at the Trussville, AL store is an expert installer! His work was fast, efficient and looked like it was installed by a professional. I had a Pioneer AVH-2330 NEX installed with a Metra License Plate Back-up camera installed together. I had some electrical issues after installation that John helped my troubleshoot, and eventually he determined that I had a bad battery, even though Auto Zone tested it good. A week later, it tested bad and was replaced. There is a lifetime warranty on the installation and they will re-install factory radio for free if you ever sell the vehicle and want to keep the radio you had installed. I highly recommend Geek Squad Autotech installation!