Customer Ratings & Reviews

Had a radio installed by Dave, who was very helpful and informative. He recognized that I was given a wrong part for the installation and replaced it for free. He also walked me through the basic operations of the radio after he installation. Excellent service!

Everything installed works perfectly, haven't had any issues to date. Everything wes done in 3 hours, which is impressive.

I had the installation done at the HARLEM AND IRVING IL (Store 319) in Chicago, IL. The installer did a great job. I also had a Viper alarm/remote start and key fobs done at the same time. It took the entire day but the guy knew what he was doing and my car looked the same if not better when done. He took the time to help program in my phone with the Bluetooth to the deck and go over all the features of the new A Kenwood deck as well as the ne w security system. I would say definetly look at the reviews of the installers as they do vary from store to store. But I highly recommend the guy at the Harlem & Irving store in Chicago, IL.

The installer was fantastic. Placement of USB cable was great. The placement of the microphone makes hands free phone calls clear and easy. Really fine explanation of how to use the new audio system.

The service i received at Best Buy was top notch. While my items had been paid for, the order was never placed. This ended up being a lengthy process untangling this mess, but the Best Buy salesperson and the manager were very professional and patient. They were apologetic and efficiently solved the problem.

Amazing service as always. I would highlight: I was kept informed of all job details from beginning to end. Very courteous guy taking care of the job. The service fee also very fair IMO. And the job took a reasonable amount of time. Would go back to the same store for any future car job.

Jay, the installer, remediated an order that had sent me to the store in New Braunfels for installation. I had been told twice that the parts, bought at the Ingram store, would be shipped to New Braunfels for the installation. When I arrived, I was told that the parts were back at the Ingram store. When I returned to the Ingram store, Jay remedied the entire situation, soldiering through paperwork to return and re-order parts, and stayed well after hours to complete the install. He is the reason I will continue to purchase from BestBuy.

Technician was professional, courteous and knowledgeable. He walked us through the process as well as how to use the features on the device

So far the technicians at the Gulfport Mississippi store have been great and very knowledgeable and taking good care of my vehicle while installing this Alpine head unit Alpine amp and speakers. We'll have to make another appointment for the remote start and the backup cameras and subwoofer. Very professional looking and sounds amazing so far.

Josh was very helpful and installed my replacement radio in a older vehicle with no problems

It was a bit pricey. Took a bit of time too get installed. Beyond that so far its ok.

Back speakers weren't working, had to make another appointment the second installer had them working in no time. The first installer was very rude and his customer service was the worst. I love buying from best buy and this was the first time i ever experienced this.

My install was timely and seamless. I appreciated how honest the techs were in explaining if I needed a kit or not. They were informative and helpful.

The installation of the new Pioneer audio system for my grandson's Toyota pickup was excellent. Only by knowing that my wife and I had purchased the system would I have known it wasn't a factory installed system. All the features were integrated perfectly and worked as they were designed. The wiring harness was out of sight, out of mind. The backup camera worked correctly and the wiring kit was also run in a discrete location and out of the way in the event of some off road 4-wheeling. Overall, it was a job done well, and we were more than pleased with the final product.

Absolutely fabulous! Works with either Apple or Android direct and easy operation.

The installation team did a great job of completing the installation quickly and correctly after they located my unit at another store. The Best Buy store I set up the appointment and purchase with scheduled the install at another store, but didn't ensure that the radio was there for a timely start. I am very impressed with the Geek Squad and the Store supervisor at the Independence Blvd. store in Virginia Beach.

New Pioneer radio/touch screen/Apple Car Play/rear view camera. South Portland, Maine Best Buy. Nice guys TJ and Nate. They did a great job dealing with the Nissan Frontier Four X. Thank you guys! Dan G

Process was easy and fast. Quality of install was great and I couldn't be happier!

These guys were very quick as I had thought it would be a couple hours; only took 30 minutes. Only thing I noticed is that when I got home and was learning the stereo system, my car died. Seems like something is draining the battery as the car died when going through the stereo menus. I checked the charge and the battery was low. It wasn't like that before the install. How do I have them look at it again?

Excellent service and top quality installation. The Installation professional identified all potential issues and made certain i was well informed before finalizing the appointment. Very happy with the service provided and the final product.