Customer Ratings & Reviews

Great speakers for my truck , good install from the geek squad staff

The tech was knowledgeable and professional. Answered all my questions and did a good job. My problem is that I made an appointment and allotted 2 hours for the installation. He was the only person in the shop and spent the first hour answering other customers and coworkers questions.

The agents installed a bluetooth stereo in my vehicle. They were very informative and helped me decide exactly what i needed without over spending. They were very timely with the installation and made sure the system sounded the best possible. Overall, I would definitely recommend the Best Buy group install your stereo.

While the team was very nice and professional when I dropped off my car for the installation, their work could be better. Before the new stereo was put in (Pioneer AVH-X391BHS), I had the basic factory model. However, the steering wheel controls worked as they should. They were not connected to the radio itself, but worked for changing the trip mileage and such. During the install, the team called me and informed me it would be over $100 to hook up the new unit to the steering wheel. I said no, but assumed the controls that worked before would still work after the fact, seeing as they had nothing to do with the radio. They also offered a video bypass switch for $10, which I also turned down because I figured I don't have kids, I won't need video whilst driving. However, maps such as Waze require the video bypass to work on the unit's screen, which I did not know at the time. It wouldn't be such an issue, because that is what i told them to go without, however the unit will not support video at all even with the parking brake applied as the manual says to do. So whatever connection to the parking brake they needed to make, is simply not there. So with that I give their work 3 stars because I am disappointed they could not carry through with the job that comes with the basic installation without upgrades. When I have tried calling back to see if they can resolve the video issue, they say they'll call me back but never do. Sup par experience.

Excellent Service every time I’ve taken three of my cars to get installations done and im satisfied every time

The instaler was friendly and professional. He addressed my concerns. The install was timely and neatly installed

Super good work definitely recommend the install for anything you get

Outstanding installation and service. Highly recommend.

The installation was good and quick enough but he had to leave the USB dangling from the dash. He said he could have added a port for an additional $20. Really? Paid $400 for the radio, made appointment for install 2 weeks in advance and they had to reschedul, install is normally $100, and over $50 for cabling and Metro dash kit and they couldnt clean up the USB so it was driver-accessible? Also I had to do a firmware upgrade to the unit to make the time stay correctly.

The installer was really good. The install was fast. He warned me about potential problems ahead of time. He checked to see if the radio I was going to install met my needs, and offered a couple options. Good guy. Radio works great.

Easiest 5 star review ever. I tried to work with Car Toys on 3 different occasions, and each times was a pain. Car Toys gave me incorrect quotes (much more expensive then quoted), quoted incorrect parts, and had attitude. With Best Buy they showed me exactly what parts I needed, and exactly how much it would cost. They did make a mistake, and actually made it right with no questions asked. Very professional in their attitude and work. My hats off to one of the best experiences I have had. If you are hesitating...don't. I can't say enough good about the installers.

The installation started when scheduled and completed without any installation issues. The installer went over operating instructions. My only issue was with the sales person who failed to explain that if I wanted Serius Radio , I needed to purchase additional components, which now will require additional cost and another install appointment, all inconveniencing me.

Friendly and fast service, good installation of radio

The installers at the Tempe market place location are Awesome! They answered all my questions prior to the install. I believe it was Sean (I hope) that actually did the install. Clearly experienced and good at what he does this install turned out amazing!!!! The work was done on time and then he went over the install and operaron of the unit with me and helped me setup my phone with my new head unit. Truly an outstanding experience. I highly recommend this shop and team.

Did a very great job in a little amount of time. Thank you very much for the professionalism as well as the efficiency.

It was a bit late in the evening and I was trying to figure out what replacement speakers would fit best for ease of install. We messaged back and forth for about ten minutes, then did a video call. He gave me different options, and what would both sound great and fit the factory speaker holes. I am super happy with the results!

I didn't expect it to have Bluetooth. I am very happy with this new radio.

The radio looks perfect, but it’s not working so I will have to come back

I purchased a digital media receiver for my car aka a car radio, and it was installed in a timely manner. I was very pleased to get the free installation which ultimately helped seal the deal on the purchase of the radio. The appointment was easy to schedule. The guy did a great job with a clean, professional look. There was no extra charges unless I wanted to add the back up camera or add the steering wheel controls, etc. I decided to stick with the free installation and that's exactly what I got. Thanks Best Buy!

Excellent techs installed my radio. Patient, courteous, prepared. Ensured I was completely satisfied with the product.